ServiceNow IT Asset Management Reviews & Product Details

Before using IT Asset management , our hardware and software inventories lived in different places, and we often relied on outdated spreadsheets. With ServiceNow, everything is in one place and updates automatically. I especially appreciate how easy it is to track the full lifecycle of an asset from procurement all the way to retirement without having to chase people for information.

Another thing I genuinely like is the way it ties into other ServiceNow modules. When an incident comes in, I can quickly see which device is involved, who owns it, and its warranty details. It saves a lot of back‑and‑forth and reduces the guesswork that usually slows support teams down.

Overall, it just helps us stay organized. Instead of wasting time searching for asset details, we can actually focus on fixing issues or planning ahead. That’s the part that stands out the most for me. Review collected by and hosted on G2.com.

The platform is powerful, but that also means the setup and configuration can take a lot of time, especially if you’re not deeply familiar with the ServiceNow ecosystem. Sometimes even small changes require digging through multiple menus or relying on admins who understand the backend better.

Also, the UI, still feels a bit heavy at times. Simple tasks can involve more clicks than you’d hope for, and performance can slow down if there’s a lot of data on the instance.

Overall, it does the job well, but the learning curve and occasional complexity can be frustrating. Review collected by and hosted on G2.com.

I like how ServiceNow IT Asset Management makes it very easy to track assets and raise tickets when issues occur. The configuration for managing assets is highly customizable according to our needs, and it simplifies the maintenance of every asset. It's also tailored well for different client approaches to asset management, allowing us to design it according to specific client requirements. Review collected by and hosted on G2.com.

It costs on a higher side which becomes difficult for certain clients to procure licenses. Due to its cost, it is suited for a large enterprise rather than a small or mid size enterprise. Also, it needs additional licenses to use certain features which comes with an extra cost. It was a bit difficult to configure it from scratch. It needs an expert as it is a bit complex to setup. Review collected by and hosted on G2.com.

Service now it asset management its good integration tool. It easily connect with cmdb.

Also it has the feature to track the asset in very accurate.

One of the main advantage is. Automation task to discovery normalisation and for life cycle status. Review collected by and hosted on G2.com.

ServiceNow IT asset management is a very large tool, and it has lots of features and a wide range of configuration options. If you are deploying it initially, it can take a bit longer to understand what exactly needs to be matched and configured.

Another thing is the licensing. Review collected by and hosted on G2.com.

I really liked the interface of ServiceNow IT Asset Management. It stands out because of the variety of options it offers and how simple and intuitive it is to use. This makes it easy to track assets and keep everything organized, which I've found to be more efficient compared to other tools. The setup was pretty easy as well, which gives me a lot of confidence when working with it. I can feel it saves a lot of time versus other similar products in the market. Review collected by and hosted on G2.com.

I would say it will be great if you guys offered, like, sort of, like, a beta access to test on new features, not necessarily, like, add the feature right away, but having the option to, like, test new features on a beta environment will be great just to see, like, how can the overall experience be improved. Review collected by and hosted on G2.com.

I genuinely like that ServiceNow IT Asset Management brings everything under one roof. The integration with CMDB and other ServiceNow modules allows me to know what I have, where it is, and what is happening with it, without the need to chase different teams for basic information. The automation part is awesome, helping with things like discovery, compliance tracking, and standardization without manual intervention. The flexibility to configure workflows and dashboards to match how my team actually works is a big plus. It's a solid enterprise tool that, with upfront effort, offers better visibility, reduces manual work, and supports data-backed decisions. Additionally, the initial setup was really easy. Review collected by and hosted on G2.com.

Nothing as such Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management to efficiently track, manage, and optimize the lifecycle of IT assets across the organization. I like its centralized visibility and automation capabilities because it provides a single source of truth for all assets, making tracking and reporting much easier. The integration with other ServiceNow modules streamlines workflows like procurement and incident management. Centralized visibility gives me a single, reliable view of all hardware and software assets, which eliminates data silos and improves accuracy in tracking ownership, usage, and lifecycle status. Automation reduces manual effort by handling tasks like asset provisioning, approvals, and lifecycle updates, saving time and minimizing errors. Together, they help me make faster, data-driven decisions, ensure compliance, and optimize asset utilization across the organization. Review collected by and hosted on G2.com.

One area for improvement is the initial setup and configuration, which can be complex and time-consuming, especially for organizations without prior ServiceNow experience. The licensing model can also be difficult to understand and manage at times. Additionally, reporting and customization, while powerful, may require advanced knowledge or scripting, making it less user-friendly for new users. The most challenging part of the initial setup is data normalization and integration with external systems like discovery tools and procurement sources. Mapping asset data correctly and ensuring consistency across CMDB and ITAM tables can be complex. Configuring software asset management rules and license models requires a good understanding of entitlements and reconciliation logic. Review collected by and hosted on G2.com.

I like that ServiceNow IT Asset Management effectively manages all my virtual and physical devices as configuration items. The predefined group assignment feature is very helpful when an issue occurs, allowing for efficient task allocation. I also appreciate the ability to allocate tasks groupwise so that multiple teams can collaborate on a single issue. If an issue requires the involvement of two teams, ServiceNow allows me to create separate tasks for each team. Additionally, the initial setup is easy, although the configuration takes more time to meet client requirements. Review collected by and hosted on G2.com.

It's working fine in my current organization, but I need a feature like suppressing alerts for historical events to prevent false incidents during activities. If an alert is suppressed during the activity, then there should be no incident reported for the selected configuration item. Even after the activity time, if an alert matches with the activity time, then no incident should be required. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management to track our hardware and software through their lifecycle. It helps our team manage laptop assignments, monitor server health, and ensure we aren't overspending on software licenses we don't use. I really like the automated lifecycle triggers that the system provides. The system 'talks' to us, triggering workflows which takes away the worry about remembering when a lease is up or a server is hitting end-of-life. Review collected by and hosted on G2.com.

The biggest problem is the initial data quality. If your current CMDB or legacy spreadsheets are not good, the tool doesn't fix that for you automatically. You have to spend a lot of time cleaning up data before the automation actually starts providing value. It’s definitely not a 'plug-and-play' solution. Review collected by and hosted on G2.com.

I like that ServiceNow IT Asset Management keeps everything all in one place, making it easy to find what I’m looking for. The user interface is easy to understand, which makes assigning employees to devices straightforward. I also appreciate the feature that allows for importing spreadsheets, as it shows the required format and once uploaded, displays the data just as needed. Review collected by and hosted on G2.com.

I think having an export for certain files to Excel or something would have been nice. When doing out of compliance (OOC) software, I just had to copy and paste the information over. It wasn't a big deal but that would have been nice to have. Review collected by and hosted on G2.com.

There are actually a lot, but the one I like most is the reliability of the information and its accuracy. The user interface is simple yet powerful, and the information is easy to access. Review collected by and hosted on G2.com.

For me, I think that sometimes the data is just too much to handle, and I have to go across different details to find what I need. Also, the learning curve is very complex. Sometimes the ticket I’m working on disappears, and I have to scroll through a lot to get it back. Review collected by and hosted on G2.com.