ServiceNow IT Asset Management Reviews & Product Details

Before using IT Asset management , our hardware and software inventories lived in different places, and we often relied on outdated spreadsheets. With ServiceNow, everything is in one place and updates automatically. I especially appreciate how easy it is to track the full lifecycle of an asset from procurement all the way to retirement without having to chase people for information.

Another thing I genuinely like is the way it ties into other ServiceNow modules. When an incident comes in, I can quickly see which device is involved, who owns it, and its warranty details. It saves a lot of back‑and‑forth and reduces the guesswork that usually slows support teams down.

Overall, it just helps us stay organized. Instead of wasting time searching for asset details, we can actually focus on fixing issues or planning ahead. That’s the part that stands out the most for me. Review collected by and hosted on G2.com.

The platform is powerful, but that also means the setup and configuration can take a lot of time, especially if you’re not deeply familiar with the ServiceNow ecosystem. Sometimes even small changes require digging through multiple menus or relying on admins who understand the backend better.

Also, the UI, still feels a bit heavy at times. Simple tasks can involve more clicks than you’d hope for, and performance can slow down if there’s a lot of data on the instance.

Overall, it does the job well, but the learning curve and occasional complexity can be frustrating. Review collected by and hosted on G2.com.

I like how ServiceNow IT Asset Management makes it very easy to track assets and raise tickets when issues occur. The configuration for managing assets is highly customizable according to our needs, and it simplifies the maintenance of every asset. It's also tailored well for different client approaches to asset management, allowing us to design it according to specific client requirements. Review collected by and hosted on G2.com.

It costs on a higher side which becomes difficult for certain clients to procure licenses. Due to its cost, it is suited for a large enterprise rather than a small or mid size enterprise. Also, it needs additional licenses to use certain features which comes with an extra cost. It was a bit difficult to configure it from scratch. It needs an expert as it is a bit complex to setup. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management to efficiently track, manage, and optimize the lifecycle of IT assets across the organization. I like its centralized visibility and automation capabilities because it provides a single source of truth for all assets, making tracking and reporting much easier. The integration with other ServiceNow modules streamlines workflows like procurement and incident management. Centralized visibility gives me a single, reliable view of all hardware and software assets, which eliminates data silos and improves accuracy in tracking ownership, usage, and lifecycle status. Automation reduces manual effort by handling tasks like asset provisioning, approvals, and lifecycle updates, saving time and minimizing errors. Together, they help me make faster, data-driven decisions, ensure compliance, and optimize asset utilization across the organization. Review collected by and hosted on G2.com.

One area for improvement is the initial setup and configuration, which can be complex and time-consuming, especially for organizations without prior ServiceNow experience. The licensing model can also be difficult to understand and manage at times. Additionally, reporting and customization, while powerful, may require advanced knowledge or scripting, making it less user-friendly for new users. The most challenging part of the initial setup is data normalization and integration with external systems like discovery tools and procurement sources. Mapping asset data correctly and ensuring consistency across CMDB and ITAM tables can be complex. Configuring software asset management rules and license models requires a good understanding of entitlements and reconciliation logic. Review collected by and hosted on G2.com.

I like that ServiceNow IT Asset Management effectively manages all my virtual and physical devices as configuration items. The predefined group assignment feature is very helpful when an issue occurs, allowing for efficient task allocation. I also appreciate the ability to allocate tasks groupwise so that multiple teams can collaborate on a single issue. If an issue requires the involvement of two teams, ServiceNow allows me to create separate tasks for each team. Additionally, the initial setup is easy, although the configuration takes more time to meet client requirements. Review collected by and hosted on G2.com.

It's working fine in my current organization, but I need a feature like suppressing alerts for historical events to prevent false incidents during activities. If an alert is suppressed during the activity, then there should be no incident reported for the selected configuration item. Even after the activity time, if an alert matches with the activity time, then no incident should be required. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management to track our hardware and software through their lifecycle. It helps our team manage laptop assignments, monitor server health, and ensure we aren't overspending on software licenses we don't use. I really like the automated lifecycle triggers that the system provides. The system 'talks' to us, triggering workflows which takes away the worry about remembering when a lease is up or a server is hitting end-of-life. Review collected by and hosted on G2.com.

The biggest problem is the initial data quality. If your current CMDB or legacy spreadsheets are not good, the tool doesn't fix that for you automatically. You have to spend a lot of time cleaning up data before the automation actually starts providing value. It’s definitely not a 'plug-and-play' solution. Review collected by and hosted on G2.com.

There are actually a lot, but the one I like most is the reliability of the information and its accuracy. The user interface is simple yet powerful, and the information is easy to access. Review collected by and hosted on G2.com.

For me, I think that sometimes the data is just too much to handle, and I have to go across different details to find what I need. Also, the learning curve is very complex. Sometimes the ticket I’m working on disappears, and I have to scroll through a lot to get it back. Review collected by and hosted on G2.com.

I use ServiceNow IT Asset Management for licensing, removing duplicate software, optimizing license usage, and audit readiness. I like the centralized asset repository and real-time tracking, which helps us get answers to common asset-related questions like where an asset is, who is using it, and what its status is. Review collected by and hosted on G2.com.

Sometimes wrong ownership is mentioned as data is not properly updated and there is no way to track in real time that the person actually using any asset is the one with the issued name. Review collected by and hosted on G2.com.

For me, it gives us a clear way to properly track any computers we need to keep an eye on, whether it’s a returned PC, someone’s defective one, or a loaner. It also saves us time because we don’t have to manually track certain assets. Review collected by and hosted on G2.com.

It would be much more helpful if, more often than not, there were faster load times when trying to view closed tickets. There have also been far too many instances where SNOW ends up crashing, which takes away time that could have been spent being productive. Review collected by and hosted on G2.com.

The ServiceNow IT Hardware Asset Management module has demonstrated itself to be a robust and dependable tool for overseeing the lifecycle of IT hardware assets throughout Nestlé’s global operations. Its widespread adoption is a testament to its user-friendly interface, flexible customization options, and solid architecture, with all units worldwide utilizing it to manage IT assets.

The module’s intuitive design allows us to efficiently handle asset assignments, configure stockrooms, and maintain consistent location naming conventions across our complex organizational structure. Additionally, it supports well-structured workflows, including automated notifications, which further streamline our processes. Review collected by and hosted on G2.com.

Despite its strengths, we are using the "core" version, with feature limitations compared to the PRO version; the amount of assets we have in our system makes the license cost extremely high (they charge the licese based on asset we have). We tried to opt-in or test certain features in lower environments, but we were unable to (maybe a fear of keep using the PRO version in a pre-production environment using real data to make some reports?). Review collected by and hosted on G2.com.

I find ServiceNow IT Asset Management easy to use and secure. It makes managing tickets and details simpler for me. I appreciate the authentication verification, which secures my credentials and ticket information. The virtual agent provides instant support, and the mobile app experience helps me manage tasks on the go. My setup experience was good with no complications or difficulties. Everything works well without any complaints. Review collected by and hosted on G2.com.

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