# NinjaOne vs ServiceNow IT Asset Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in **ease of use** , with users highlighting its intuitive interface and streamlined endpoint management. One user mentioned how the centralized device dashboard and automation policies significantly simplify their daily tasks.
- **Users say** that ServiceNow IT Asset Management provides robust **asset lifecycle management** capabilities, making it a strong choice for organizations needing comprehensive asset tracking and compliance. Reviewers appreciate its ability to integrate with CMDB for enhanced visibility.
- **According to verified reviews** , NinjaOne's implementation process is notably quick and straightforward, with users praising its fast installation on endpoints. This contrasts with ServiceNow, where some users have reported a steeper learning curve and more complex setup.
- **Reviewers mention** that while NinjaOne offers excellent support, with high ratings for responsiveness and quality, ServiceNow also provides valuable resources and a strong community, which users find helpful for navigating its features.
- **G2 reviewers highlight** that NinjaOne's automation features, such as remote access tools, are particularly beneficial for IT teams looking to enhance efficiency. In comparison, ServiceNow's discovery features and plugins are noted for their effectiveness, but some users feel they could be more user-friendly.
- **Users report** that NinjaOne's overall satisfaction ratings are higher, reflecting a more favorable experience among its user base. This is supported by its strong performance in recent reviews, where users consistently express trust in its reporting and integration capabilities.



| | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,470 | 484 | 
| **Largest Market Segment** | Mid-Market (48.0% of reviews) | Enterprise (68.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

### ServiceNow IT Asset Management

Pros:
- Asset Management (51 reviews)
- Ease of Use (24 reviews)

Cons:
- Expensive (17 reviews)
- Learning Curve (17 reviews)

---
## Ratings Comparison
| Rating | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
  | **Meets Requirements** | 9.0 (4225 reviews) | 8.8 (137 reviews) | 
  | **Ease of Use** | 9.1 (4269 reviews) | 8.2 (329 reviews) | 
  | **Ease of Setup** | 9.1 (4013 reviews) | 7.7 (207 reviews) | 
  | **Ease of Admin** | 9.1 (3202 reviews) | 8.5 (62 reviews) | 
  | **Quality of Support** | 9.1 (4042 reviews) | 8.6 (226 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (3131 reviews) | 9.0 (66 reviews) | 
  | **Product Direction (% positive)** | 9.7 (4080 reviews) | 9.2 (154 reviews) | 

---
## Pricing

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ServiceNow IT Asset Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Cloud Cost Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Asset Management** | 9.3/10 | 13 |

#### Operations

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (11 reviews) | 
| **Automation** | Not enough data | 9.5 (10 reviews) | 
| **Multi-Cloud Management** | Not enough data | 9.3 (9 reviews) | 
| **Usage Monitoring** | Not enough data | 9.3 (10 reviews) | 

#### Cost Optimization

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Spend Forecasting and Optimization ** | Not enough data | 9.2 (10 reviews) | 
| **Recommendations  ** | Not enough data | 9.0 (10 reviews) | 
| **Spend Tracking ** | Not enough data | 9.1 (9 reviews) | 

#### Administration

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (10 reviews) | 
| **Dashboards and Visualizations ** | Not enough data | 9.6 (9 reviews) | 
| **Compliance** | Not enough data | 8.9 (9 reviews) | 

#### Agentic AI - Cloud Cost Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 855 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Administration

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Change Management** | 8.2 (679 reviews) | Not enough data | 
| **Asset Management** | 8.8 (727 reviews) | Not enough data | 
| **Reports & Analytics** | 8.3 (727 reviews) | Not enough data | 

#### Service Desk

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Help Desk** | 8.2 (727 reviews) | Not enough data | 
| **Incident Reports** | 7.9 (672 reviews) | Not enough data | 
| **Process Workflow** | 7.7 (645 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Reporting** | 8.3 (640 reviews) | Not enough data | 
| **Administration Console** | 9.0 (647 reviews) | Not enough data | 
| **Access Management** | 8.7 (616 reviews) | Not enough data | 
| **Asset Management** | 8.8 (618 reviews) | Not enough data | 
| **Policy Dictation** | 8.4 (592 reviews) | Not enough data | 

#### Functionality

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Ticketing System** | 7.6 (644 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (627 reviews) | Not enough data | 
| **Alerting** | 8.9 (672 reviews) | Not enough data | 
| **Automation** | 9.0 (690 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (177 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (173 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (170 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (173 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (171 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (170 reviews) | Not enough data | 
| **Decision Making** | 6.8 (169 reviews) | Not enough data | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.2/10 | 422 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Compatibility 

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **File Server Backup** | 8.9 (375 reviews) | Not enough data | 
| **Database Server Backup** | 8.2 (309 reviews) | Not enough data | 
| **Virtual Machines** | 8.5 (333 reviews) | Not enough data | 
| **Repository Models** | 8.3 (291 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Continuous Backup** | Feature Not Available | Not enough data | 
| **Disaster Recovery** | 8.4 (310 reviews) | Not enough data | 
| **Storage Capacity** | 8.7 (307 reviews) | Not enough data | 
| **Remote Backup** | 8.9 (349 reviews) | Not enough data | 
| **Activity Monitoring** | 9.3 (372 reviews) | Not enough data | 

#### Compliance

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Security Standards** | 8.8 (305 reviews) | Not enough data | 
| **Cloud Data Protection** | 8.4 (287 reviews) | Not enough data | 
| **Data Deduplication** | Feature Not Available | Not enough data | 

#### Agentic AI - Server Backup

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (68 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (66 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (66 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (65 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (65 reviews) | Not enough data | 
| **Decision Making** | 7.5 (66 reviews) | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.6/10 | 460 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Real-time Sync** | 8.4 (96 reviews) | Not enough data | 
| **Storage Capacity** | 8.8 (353 reviews) | Not enough data | 
| **Remote Backup** | 9.1 (401 reviews) | Not enough data | 
| **Versioning** | 8.5 (359 reviews) | Not enough data | 
| **Mobile Backup Application** | Feature Not Available | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Disk Backup** | Feature Not Available | Not enough data | 
| **Local Backup** | 8.7 (364 reviews) | Not enough data | 
| **Storage Formats** | 8.3 (334 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **File Sharing** | 8.3 (340 reviews) | Not enough data | 
| **Security Standards** | 8.8 (345 reviews) | Not enough data | 
| **Encrypted Storage** | 8.8 (342 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 49 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Real-time Sync** | 8.5 (40 reviews) | Not enough data | 
| **Storage Capacity** | 9.6 (43 reviews) | Not enough data | 
| **Remote Backup** | 9.3 (43 reviews) | Not enough data | 
| **Versioning** | 9.0 (42 reviews) | Not enough data | 

#### Compatibility 

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Endpoint Variety** | 9.0 (19 reviews) | Not enough data | 
| **SaaS Application Variety** | 8.6 (37 reviews) | Not enough data | 
| **Storage Formats** | 8.5 (36 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **File Sharing** | 7.3 (31 reviews) | Not enough data | 
| **Security Standards** | 9.1 (41 reviews) | Not enough data | 
| **Encrypted Storage** | 9.3 (39 reviews) | Not enough data | 

#### Agentic AI - SaaS Backup

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.8/10 | 46 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Email Storage** | 9.5 (42 reviews) | Not enough data | 
| **Encryption** | 9.3 (39 reviews) | Not enough data | 
| **Reporting** | 8.4 (38 reviews) | Not enough data | 
| **Email Analysis** | 8.2 (36 reviews) | Not enough data | 
| **Migration** | 7.5 (36 reviews) | Not enough data | 
| **Archive Backup** | 9.3 (43 reviews) | Not enough data | 

#### Agentic AI - Email Archiving

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 2867 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Device Management** | 9.4 (2568 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.9 (711 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.2 (474 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Remote Monitoring** | 9.4 (2485 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (1961 reviews) | Not enough data | 
| **Application Deployment** | 8.7 (2165 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 9.1 (2498 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.5 (544 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Workflow Management** | 8.6 (519 reviews) | Not enough data | 

#### Service Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Remote Access** | 9.2 (2382 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.2 (478 reviews) | Not enough data | 
| **Ticketing** | 7.7 (587 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (532 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (470 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (483 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (462 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (458 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (468 reviews) | Not enough data | 
| **Decision Making** | 7.1 (464 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 516 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Scope

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Endpoint Inclusiveness** | 8.7 (432 reviews) | Not enough data | 
| **Multi-OS Support** | 8.9 (460 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Reporting and Alerts** | 8.6 (453 reviews) | Not enough data | 
| **Endpoint Protection** | 8.4 (412 reviews) | Not enough data | 
| **Remote Wiping** | 7.5 (395 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Device Enrollment** | 8.9 (436 reviews) | Not enough data | 
| **Device Configuration** | 8.7 (438 reviews) | Not enough data | 
| **Device Compliance** | 8.7 (420 reviews) | Not enough data | 
| **Usage Information** | 8.8 (418 reviews) | Not enough data | 
| **Data Separation** | 7.8 (377 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (172 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (170 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (171 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (168 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (166 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (171 reviews) | Not enough data | 
| **Decision Making** | 7.2 (172 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 785 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Functionality

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Performance Monitoring** | 8.9 (707 reviews) | Not enough data | 
| **Alerting** | 9.0 (741 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.1 (619 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.8 (617 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **360-Degree Network Visibility** | Feature Not Available | Not enough data | 
| **Automated Network Discovery** | Feature Not Available | Not enough data | 
| **Real-Time Monitoring** | 8.4 (285 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Performance Baseline** | 8.3 (575 reviews) | Not enough data | 
| **Data Visualization** | 8.2 (589 reviews) | Not enough data | 
| **Path Analysis** | 7.6 (541 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Predictive Performance Analytics** | Feature Not Available | Not enough data | 
| **Packet & Flow Analysis** | 6.9 (240 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Encrypted Data Transmission** | Feature Not Available | Not enough data | 
| **Zero Trust and Identity Management** | Feature Not Available | Not enough data | 
| **Integrated Network Security** | Feature Not Available | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Dynamic Network Optimization** | Feature Not Available | Not enough data | 
| **Automated Tasks Routing** | Feature Not Available | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Feature Not Available | Not enough data | 
| **Self-Healing Networks** | Feature Not Available | Not enough data | 
| **Predictive Network Maintenance** | Feature Not Available | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 615 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Monitoring

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Constant Monitoring** | 9.3 (572 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.2 (570 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.5 (511 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 7.2 (200 reviews) | Not enough data | 

#### Management Tools

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Ticket Assignment** | 8.3 (505 reviews) | Not enough data | 
| **Standardization** | 8.7 (516 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 8.5 (490 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Incident Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (99 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (97 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (96 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (95 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (95 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (95 reviews) | Not enough data | 
| **Decision Making** | 7.5 (93 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 7.9/10 | 1319 |
| **ServiceNow IT Asset Management** | 7.3/10 | 261 |

#### Asset Inventory

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Hardware Asset Inventory** | 9.0 (1201 reviews) | 9.4 (186 reviews) | 
| **Software Asset Inventory** | 8.9 (1174 reviews) | 9.0 (115 reviews) | 
| **Cloud Asset Inventory** | 7.8 (1027 reviews) | 8.0 (67 reviews) | 
| **Mobile Asset Inventory** | 7.4 (296 reviews) | 7.7 (67 reviews) | 
| **Asset Discovery** | 8.2 (1071 reviews) | 8.6 (88 reviews) | 

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 5.6 (27 reviews) | 
| **AI Text Generation** | Feature Not Available | 5.6 (25 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (245 reviews) | 6.6 (15 reviews) | 
| **Multi-step Planning** | 7.3 (228 reviews) | 5.0 (8 reviews) | 
| **Cross-system Integration** | 7.5 (225 reviews) | 6.7 (10 reviews) | 
| **Adaptive Learning** | 7.2 (223 reviews) | 5.0 (7 reviews) | 
| **Natural Language Interaction** | 7.1 (219 reviews) | 5.2 (9 reviews) | 
| **Proactive Assistance** | 7.1 (226 reviews) | 7.2 (9 reviews) | 
| **Decision Making** | 7.1 (223 reviews) | 7.0 (11 reviews) | 

#### Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Central Dashboard** | 9.1 (1165 reviews) | 9.3 (135 reviews) | 
| **Asset Policy Management** | 8.7 (1050 reviews) | 8.4 (79 reviews) | 
| **Risk Management** | 8.1 (1010 reviews) | 8.5 (70 reviews) | 
| **Integrations** | 8.2 (1080 reviews) | 8.4 (124 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.4/10 | 2061 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Administration

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Screen Sharing** | 9.2 (1757 reviews) | Not enough data | 
| **File Sharing** | 8.7 (1636 reviews) | Not enough data | 
| **Session Recording** | 7.8 (1431 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.2 (1771 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.9 (1554 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.8 (1617 reviews) | Not enough data | 

#### Maintenance

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Remote Reboot** | 9.2 (1787 reviews) | Not enough data | 
| **Remote Printing** | 7.7 (1347 reviews) | Not enough data | 

#### Communication 

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Text Chat** | 8.0 (1449 reviews) | Not enough data | 
| **VoIP** | Feature Not Available | Not enough data | 
| **Video Conference Call** | Feature Not Available | Not enough data | 
| **Screen Annotations** | 7.2 (1308 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Data Encryption** | 8.3 (1363 reviews) | Not enough data | 
| **Compliance** | 8.4 (1402 reviews) | Not enough data | 

#### Device Support

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Mobile Device Access** | 7.6 (1375 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.4 (1485 reviews) | Not enough data | 
| **Cross-Platform** | 8.4 (1451 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Reporting** | 8.2 (1555 reviews) | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 374 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Functionality 

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Incremental Backup** | 8.9 (344 reviews) | Not enough data | 
| **OS Boot Recovery** | 8.0 (302 reviews) | Not enough data | 
| **Bootable Disk** | 8.1 (303 reviews) | Not enough data | 
| **Online Restore** | 8.6 (328 reviews) | Not enough data | 

#### Performance

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Multiple Backup Versions** | 8.8 (325 reviews) | Not enough data | 
| **Unlimited Backup** | 8.6 (314 reviews) | Not enough data | 
| **Deduplication** | Feature Not Available | Not enough data | 
| **Lag Free Operation** | 8.7 (314 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (95 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (93 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (91 reviews) | Not enough data | 
| **Decision Making** | 7.2 (92 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Generative AI

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.5/10 | 255 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Search and Indexing** | 8.4 (224 reviews) | Not enough data | 
| **Version Control** | 8.4 (222 reviews) | Not enough data | 
| **Access and Permissions** | 8.8 (225 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Integrations** | 8.4 (226 reviews) | Not enough data | 
| **Automation** | 8.9 (241 reviews) | Not enough data | 
| **Reporting** | 8.4 (227 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.1/10 | 149 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Behavioral Analysis** | 7.2 (68 reviews) | Not enough data | 
| **Adaptive** | 7.4 (71 reviews) | Not enough data | 
| **Predictive** | 7.4 (70 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Patch Management** | 9.0 (135 reviews) | Not enough data | 
| **Oversees** | 8.3 (80 reviews) | Not enough data | 
| **Self-Healing** | 8.2 (83 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.2 (122 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### System Control

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.3/10 | 696 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Regulation Compliant** | 8.6 (470 reviews) | Not enough data | 

#### Operating System

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Multi-Systems Support** | 9.3 (657 reviews) | Not enough data | 
| **Apple Support** | 8.2 (596 reviews) | Not enough data | 
| **Android Support** | 8.5 (559 reviews) | Not enough data | 

#### Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Applicatons Management** | 8.7 (581 reviews) | Not enough data | 
| **Applications Consolidation** | 8.4 (502 reviews) | Not enough data | 
| **Whitelist** | 8.4 (500 reviews) | Not enough data | 
| **Blacklist** | 8.3 (494 reviews) | Not enough data | 
| **Usage Information** | 8.5 (515 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Remote Wipe** | 8.6 (516 reviews) | Not enough data | 
| **Security** | 8.7 (530 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (153 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (146 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (151 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (145 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (141 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (148 reviews) | Not enough data | 
| **Decision Making** | 7.8 (146 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | N/A | N/A |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Knowledge Base

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **NinjaOne** | 8.0/10 | 1037 |
| **ServiceNow IT Asset Management** | N/A | N/A |

#### Analysis

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Threat Detection** | 8.2 (788 reviews) | Not enough data | 

#### Platform

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (728 reviews) | Not enough data | 
| **Remote Access** | 9.2 (942 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (704 reviews) | Not enough data | 
| **Asset Tracking** | 8.6 (805 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.4 (751 reviews) | Not enough data | 

#### Security

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Endpoint Protection** | 8.8 (825 reviews) | Not enough data | 
| **Patch Management** | 9.3 (943 reviews) | Not enough data | 
| **Disaster Recovery** | 7.7 (699 reviews) | Not enough data | 
| **Service Management** | 8.8 (763 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (713 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (179 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (157 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (162 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (155 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (153 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (158 reviews) | Not enough data | 
| **Decision Making** | 7.1 (156 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to NinjaOne (17):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to ServiceNow IT Asset Management (1):** [Cloud Cost Management Tools](https://www.g2.com/categories/cloud-cost-management)


---
## Reviewer Demographics

### By Company Size

| Segment | NinjaOne | ServiceNow IT Asset Management | 
|---|---|---|
| **Small-Business** | 44.4% | 8.9% | 
| **Mid-Market** | 48.0% | 22.4% | 
| **Enterprise** | 7.6% | 68.7% | 

### By Industry

#### NinjaOne

- **Information Technology and Services:** 27.5%
- **Computer & Network Security:** 13.6%
- **Hospital & Health Care:** 3.9%
- **Manufacturing:** 3.4%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Financial Services:** 2.2%
- **Retail:** 2.2%
- **Consulting:** 1.8%
- **Non-Profit Organization Management:** 1.6%
- **Other:** 38.4%

#### ServiceNow IT Asset Management

- **Information Technology and Services:** 23.1%
- **Financial Services:** 9.2%
- **Banking:** 6.5%
- **Hospital & Health Care:** 6.5%
- **Insurance:** 5.4%
- **Manufacturing:** 4.4%
- **Computer Software:** 3.7%
- **Retail:** 2.7%
- **Consulting:** 2.7%
- **Utilities:** 2.4%
- **Other:** 33.3%

---
## Alternatives

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4036 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (255 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1436 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1097 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)

### Alternatives to ServiceNow IT Asset Management

- [Flexera One](https://www.g2.com/products/flexera-one/reviews) — 4.3/5 stars (122 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4036 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (706 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (440 reviews)

---
## Top Discussions

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

### ServiceNow IT Asset Management

- Title: [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) — 1 comment, 1 upvote
  > **Top comment:** "ServiceNow IT Asset Management (ITAM) is a module within the ServiceNow platform that helps organizations track, manage, and optimize their IT assets..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ninjaone-vs-servicenow-it-asset-management)