--- title: CG4 Reviews meta_title: 'CG4 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how CG4 works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 14 scale: '5' date_modified: '2026-05-05' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # CG4 Reviews **Vendor:** CG4 Solutions **Category:** [Asset Tracking Software](https://www.g2.com/categories/asset-tracking) **Average Rating:** 4.0/5.0 **Total Reviews:** 14 ## About CG4 CG4 can be deployed as a stand alone system or as a pass through system that integrates to your existing asset management system. ## CG4 Reviews ### 1. CG4 software has integrated inventory scans for 4 consecutive years into Oracle Peoplesoft. **Rating:** 4.5/5.0 stars **Reviewed by:** Martin G. | Materials Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about CG4?** Customer service and support. Staff at CG4 assisted with all aspects of the integration to include user training and successful uploads of scan data from CG4. When issues are identified, the staff at CG4 will delegate the issue to staff member responsible and it will be resolved via email or direct phone call response in a reasonable time-frame. **What do you dislike about CG4?** Remote training. This is a personal preference only. The software industry is now able to conduct training remotely and screen shots and "Webex" technology allow for customer support remotely now. CG4 staff are proactive and available remotely but I had expected a member to assist initially in person. **Recommendations to others considering CG4:** Do not be shy about asking questions. CG4 has staff in all areas who can assist with questions on multiple topics. **What problems is CG4 solving and how is that benefiting you?** Inventory scan history. CG4 legacy information from previous inventory scan data will allow me to identify the person performing the scan and the date of the scan. This detailed information is not maintained in the Oracle Peoplesoft application that the CG4 scans are uploaded into. ### 2. Good collaboration and response **Rating:** 4.5/5.0 stars **Reviewed by:** Martin B. | Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about CG4?** Their support and dev teams are good at resolving issues and working with my team and I to implement CG4 alongside of Cherwell Service Management. **What do you dislike about CG4?** I don't care much for the ATS admin web app. Some module types have unused fields and in general, it's difficult to visually decipher some of field name mappings due to the way fields between CG4 and CSM are labeled and mapped. **What problems is CG4 solving and how is that benefiting you?** Increasing efficiency of operations work flows for onboarding, moving, repairing, etc. of equipment and to reduce manual data entry errors. Also, to get the CI records updated sooner, at the time of activity rather than when the sys admin gets back to their desk from being out in the field. ### 3. CG4 has great customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce L. | Software Support Administrator, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about CG4?** CG4 is saving our inventory control personnel a lot of time by allowing scanning of serial numbers when receiving equipment and by doing inventory with the hand device. **What do you dislike about CG4?** Haven't really found anything that we don't like yet. **What problems is CG4 solving and how is that benefiting you?** Since we are new to CG4 so far the benefit is the time saved from having to manually enter the information that is now being scanned. ### 4. It works, but not always great **Rating:** 3.0/5.0 stars **Reviewed by:** Michelle B. | IT helpdesk manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about CG4?** I like the fact that we can scan our assets directly into SN while out on the floors where the assets are located. **What do you dislike about CG4?** I don't like that the connectivity is intermittent so that you have to repeat the scans. **What problems is CG4 solving and how is that benefiting you?** We track assets assigned to employees in SN and with the mobile cg4 scanners we can swap hardware or update our asset database while out on the floors where our employees & the assets are. I like the fact that when it connects the assets are automatically available in SN. ### 5. Simplifies asset management **Rating:** 5.0/5.0 stars **Reviewed by:** Allison M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about CG4?** The app allows you to take asset tracking mobile. You can download the app on any smartphone or tablet and create, update or decomission assets all by scanning them in the app. **What do you dislike about CG4?** I wish they had more options to build out in ServiceNow. I hear they have recently made some enhancements in this area. **What problems is CG4 solving and how is that benefiting you?** We did not a simple unified process for tracking and maintaining assets. This mobile app allows all our asset manages in our company access to update assets anywhere at any location. ### 6. CG$ for asset tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Michael K. | IT Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about CG4?** I like that it gave us the ability for our remote desk side support and data center staff to receive assigned and deployed assets through their mobile devices. **What do you dislike about CG4?** The license is based on the mobile device. It is nice to have it based on the user account or named users. **What problems is CG4 solving and how is that benefiting you?** We have solved asset tracking from the time the assets are delivered, created in the system and deployed. ### 7. cg4 was a good app. **Rating:** 3.5/5.0 stars **Reviewed by:** Miguel m. | Snow developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about CG4?** it kept track of our assets very well. there were times the assets were scanned but didnt save to our asset manager **What do you dislike about CG4?** there were issues when creating categories. it would mislabel the categories and duplicate them. **What problems is CG4 solving and how is that benefiting you?** we were going to continue using it for our asset managemtn ### 8. Decent scan product **Rating:** 4.0/5.0 stars **Reviewed by:** Erin T. | IT Technical Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about CG4?** The general scanning ability works well and updates as expected and needed. **What do you dislike about CG4?** The product was initially a bit clunky to setup. Though we look forward to testing the RFID capabilites **What problems is CG4 solving and how is that benefiting you?** The ability to scan assets as they come into our company ### 9. CG4 options **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria M. | IT Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about CG4?** It can scan from far distances. I can find assets from any locations. **What do you dislike about CG4?** I think the color coding on the app can be distracting **What problems is CG4 solving and how is that benefiting you?** Asset management. We can see what we have in stock and were they are located. ### 10. CG4 in Data Center integrated on ServiceNow **Rating:** 3.0/5.0 stars **Reviewed by:** Derrick J. | ServiceNow Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about CG4?** The ability to scan asset tags and update or delete records from a mobile friendly application. **What do you dislike about CG4?** The amount of effort required to stage the table mappings. **What problems is CG4 solving and how is that benefiting you?** Data center management for remote operators in a single data source. ### 11. Software has potential **Rating:** 2.5/5.0 stars **Reviewed by:** Isidro P. | Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about CG4?** Deployment and setup was a breeze. The mobile app was cool **What do you dislike about CG4?** A Little clunky in the interface. They have a basic setup which is a little hard to navigate **What problems is CG4 solving and how is that benefiting you?** Asset inventory for tracking of hardware and furniture ### 12. Great Asset Management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Abel A. | Sr. Systems Administrator - ServiceNow, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about CG4?** Bar code scanning capability. Extra fields tailored to our need. **What do you dislike about CG4?** There is nothing I can think of at this time. **What problems is CG4 solving and how is that benefiting you?** Assist the Service Desk in tracking equipment as it's assigned from user to user. ### 13. CG4 Asset Scanner **Rating:** 5.0/5.0 stars **Reviewed by:** Manju R. | ServiceNow Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about CG4?** Its now a native app in servicenow. Easy to configure and use **What do you dislike about CG4?** Nothing in perticular. Would like to see a mobile asset scan app from Servicenow **What problems is CG4 solving and how is that benefiting you?** Asset scanning and easy management of assets ### 14. CG4 review **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph D. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about CG4?** integrates with a variety of scanners including ipad mini **What do you dislike about CG4?** clunky connection between cg4 and servicenow **What problems is CG4 solving and how is that benefiting you?** hardware asset management. Easily connects bar codes to servicenow ## CG4 Discussions - [What is CG4 used for?](https://www.g2.com/discussions/what-is-cg4-used-for) - [View CG4 pricing details and edition comparison](https://www.g2.com/products/cg4/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+03%3A28%3A17+-0500&secure%5Bsession_id%5D=33314741-9f52-49f0-89d7-ee8cc394449e&secure%5Btoken%5D=f9f5dd5ecb357c7c809273ff5efc541eacaa84e3da679a0cd2e75ea1f9dd5902&format=llm_user) ## CG4 Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **ServiceNow Apps** - ServiceNow Integration - Value **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - Asset Tracking** - Natural Language Interaction ## Top CG4 Alternatives - [EZO](https://www.g2.com/products/ezo/reviews) - 4.4/5.0 (387 reviews) - [Fracttal One](https://www.g2.com/products/fracttal-one/reviews) - 4.6/5.0 (534 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,283 reviews)