--- title: ServiceNow IT Asset Management Reviews meta_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 505 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 505 scale: '5' date_modified: '2026-08-14' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews **Vendor:** ServiceNow **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 505 ## About ServiceNow IT Asset Management Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. ## ServiceNow IT Asset Management Pros & Cons **What users like:** - Users value the **software license optimization** features of ServiceNow IT Asset Management, significantly reducing costs and waste. (45 reviews) - Users find ServiceNow IT Asset Management very **easy to use** , effectively managing assets and simplifying complex software processes. (22 reviews) - Users value the **seamless integrations** of ServiceNow IT Asset Management, enhancing efficiency and streamlining operations significantly. (19 reviews) - Users value the **helpful tracking of IT assets** in ServiceNow IT Asset Management, enhancing efficiency and accuracy. (15 reviews) - Users value the **robust features** of ServiceNow IT Asset Management for optimizing licenses and enhancing asset tracking. (11 reviews) - Automation (7 reviews) - Data Centralization (7 reviews) - Visibility (7 reviews) - Centralized Management (6 reviews) - Insights (5 reviews) **What users dislike:** - Users note a **significant learning curve** with ServiceNow IT Asset Management, making adoption and implementation challenging. (15 reviews) - Users find ServiceNow IT Asset Management **too expensive** , especially for small companies with limited budgets and needs. (14 reviews) - Users find **complexity in initial setup and licensing** , making implementation and configuration challenging without expert support. (7 reviews) - Users find the **difficult setup** and complex integrations frustrating, requiring significant time and effort to manage effectively. (7 reviews) - Users express frustration over the **insufficient information** regarding setup and customization options in ServiceNow IT Asset Management. (5 reviews) - Users face **integration issues** with ServiceNow IT Asset Management, complicating connections to third-party tools and systems. (5 reviews) - Complex Configuration (4 reviews) - Data Management Issues (4 reviews) - Missing Features (4 reviews) - Poor Documentation (4 reviews) ## ServiceNow IT Asset Management Reviews ### 1. Efficient Asset Tracking, Needs Duplication Fix **Rating:** 2.0/5.0 stars **Reviewed by:** Michelle R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ability to use API hooks with Lenovo to track computer warranty information. It's helpful because it automatically imports when the asset was purchased and tracks the warranty status. Also, the initial setup of ServiceNow IT Asset Management was easy. **What do you dislike about ServiceNow IT Asset Management?** Duplicate entries **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps us keep tabs on assets in the field, automatically importing purchase dates and tracking warranty status using API hooks with Lenovo. ### 2. SAM Pro review **Rating:** 2.0/5.0 stars **Reviewed by:** john a. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** SAM pro implementation is not that difficult. There is a need for proper training for the fulfillers. Scaling properly within the org is the next challenge. **What do you dislike about ServiceNow IT Asset Management?** It isn’t being used broadly across all software we own all at once. Each piece of software requires its own configuration, and there’s a separate admin effort involved for each one. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Financial tracking of software assets. Able to easily report savings ### 3. Great Auto-Reclamation Idea, but Configuration and Entitlements Are Too Complex **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** The idea sounds great—auto-reclaimation, **What do you dislike about ServiceNow IT Asset Management?** The configuration is very complex, and setting up entitlements takes a lot of work. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Hopefully the auto-reclamation feature will help with auditing and similar tasks. ## ServiceNow IT Asset Management Discussions - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote - [View ServiceNow IT Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-it-asset-management/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A05%3A02+-0500&secure%5Bsession_id%5D=c5f2ef74-a9b1-4d40-a9a2-0f17f4de20c6&secure%5Btoken%5D=64680400a13a144daf2675fb9fa61af3087cbf7dafa8718a6d9ffd93c5df9980&format=llm_user) ## ServiceNow IT Asset Management Integrations - 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Scheduling - Automation - Multi-Cloud Management - Usage Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Cost Optimization** - Spend Forecasting and Optimization - Recommendations - Spend Tracking **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Administration** - Reporting - Dashboards and Visualizations - Compliance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Cost Management** - Autonomous Task Execution - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top ServiceNow IT Asset Management Alternatives - [Flexera One](https://www.g2.com/products/flexera-one/reviews) - 4.3/5.0 (152 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,953 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - 4.9/5.0 (1,311 reviews)