Paychex Reseñas y Detalles del Producto

I love that we have dedicated support across all different areas to make sure our needs are met and we have answers to any questions. I also love the payroll platform software, as it is easy to use and intuitive. The payroll automatic saves progress when you make changes so you don't lose any updates you have made, which has been very helpful. You can easily import payroll data and proceed to review. The payroll process is simplified, making it streamlined to upload payroll data, review, customize the layout, and edit changes easily.

Paychex keeps us up-to-date with the latest compliance and employment laws by sending out newsletter emails, assigning a dedicated Paychex HR specialist, and holding webinars. A dedicated payroll specialist addresses our payroll concerns, and a customer support advocate directs our questions and guides us through any confusion. Under the PEO platform, we utilize Paychex's group healthcare plan to provide cost-effective health benefits to our employees. The initial setup was very smooth, and we had no problems transitioning from Quickbooks. Reseña recopilada por y alojada en G2.com.

The onboarding process for Paychex could be improved, as we are charged for every employee we add to the system. This prevents us from directly onboarding a potential candidate as soon as they start, and instead we are having to wait until the employee actually starts and is about to be paid in order to add them and onboard them in the Paychex system. There used to be a separate onboarding system in Paychex but it was removed recently, potentially as an additional cost feature. Reseña recopilada por y alojada en G2.com.

Realmente aprecio que Paychex se encargue de hacer nuestra nómina e impuestos sobre la nómina, haciendo que ese papeleo sea mucho más fácil para nosotros. Una de mis cosas favoritas fue tener mi propio especialista en cheques de pago personal durante muchos años. Los hemos utilizado probablemente durante más de veinte años, y valoré tener ese toque personal. La configuración inicial fue muy fácil. Reseña recopilada por y alojada en G2.com.

Creo que una de las peores cosas es que no tenemos un verdadero especialista en nóminas dedicado que llegue a conocerte a ti, tu trabajo, tu sistema y la forma en que haces las cosas. Es difícil hablar con una persona nueva cada vez o enviar un correo electrónico y no obtener una respuesta durante días. Creo que hay margen de mejora en eso. Reseña recopilada por y alojada en G2.com.

I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful when I've made mistakes while entering payroll or get confused with the different I9 regulations. The representatives are always so helpful. I have also found Paychex useful in avoiding mistakes with payroll deductions and payroll tax miscalculations. Reseña recopilada por y alojada en G2.com.

I believe their platform could be a bit cumbersome and when you receive an error message it does not make clear where your mistake was made or how to correct. Reseña recopilada por y alojada en G2.com.

Solo lo usamos para la nómina y puedo procesarlo rápidamente debido al hecho de que el sitio y el software son fáciles de usar. No fue difícil aprender su proceso. Reseña recopilada por y alojada en G2.com.

Me gusta que nos envíen los tableros de leyes de empleados federales y estatales actualizados para publicar, pero no creo que los reciba todo el tiempo. Sería bueno tener un aviso en mis mensajes, o que me envíen un correo electrónico que me informe cuando reciba actualizaciones. Puede que simplemente no sepa dónde, pero si pudiera recuperarlos de Paychex Flex, sería genial obtenerlos cuando los necesite o verificar si han sido actualizados. Reseña recopilada por y alojada en G2.com.

I like the employee onboarding process with Paychex. It has improved my opinion of the product because we can set everything up electronically and create the employees' paycheck accounts after they accept the position. This is all done before they start on their first day, making it much more efficient than our previous method of sending out physical packets. Having everything in one system, like our payroll and time clock, is a great benefit. It reduces the manual work involved in payroll, cutting the time needed from a few days to just an hour or two, and increases transparency for PTO tracking. Paychex also helps keep our important documents housed in one location, making it easier to send updates to staff and track incident reporting. Overall, it's nice to have all these functionalities in one place instead of using multiple platforms. Reseña recopilada por y alojada en G2.com.

I think the implementation or creation of things to include for each employee could be grouped together a little bit easier. There's somewhat of a manual component that could be streamlined or built a little bit better. The setup was a bit challenging because of disjointed portions in the onboarding, and different departments weren't sure how to handle things beyond their part. This made figuring out issues complicated. Reseña recopilada por y alojada en G2.com.

I like that Paychex doesn't require a fixed contract. The employee self-service options are decent, if not robust. It's pretty easy for employees to use. Reseña recopilada por y alojada en G2.com.

I've used 5 different payroll systems/HRIS and Paychex has the most limitations. It isn't the worst system I've ever used, but the worst system I've used set a pretty low bar. Capabilities that I would have considered to be standard are impossible for them. The leave tracking capabilities are awful. The customer service is good but unfortunately they have no real solutions for the problems we experience. There are limitations on approval workflow for employee leave. The system can only accommodate one workflow. PTO gets approved the same way as jury duty, bereavement, or statutory leaves, which doesn't work for different types of approvals needed. It doesn't allow you to attach a document to a time off request. The schedule feature doesn't export to Outlook, making it basically useless. The user experience/layout of employee data doesn't make sense the way it's segmented. Timecard changes are a nightmare. We use Employee Navigator, but we can't connect it to Paychex because it shows incorrect pay data. We are a school, so our employees don't work 12 months, they work 10. Paychex can't factor that in when calculating employee pay, leading to incorrect compensation information and no fix, only a workaround. Reseña recopilada por y alojada en G2.com.

Ahora puedo solucionar algunos problemas yo mismo en la aplicación flex. No use ninguno de los otros servicios que ofrece Paychex porque somos una empresa pequeña, pero estoy seguro de que han añadido un montón de cosas. Reseña recopilada por y alojada en G2.com.

Me mostró cómo configurar mis propios informes en la aplicación Paychexflex. Ahora no siento que necesiten mejorar nada. Reseña recopilada por y alojada en G2.com.

That it made my job easier working payroll for my company, it still does now that I moved to HR, but everything is just great, a great experience because they do my job secure, effective and accurate. Even if they are mistakes, we can fix them and they assist what comes later, after processing Payroll and beyond. Reseña recopilada por y alojada en G2.com.

Not be able to create the reports I want and the pricing going up every year. Reseña recopilada por y alojada en G2.com.

Me gusta tener un solo lugar al que acudir para toda la información que necesito, especialmente para la temporada de impuestos o para entender los paquetes de beneficios. Es útil no solo para mí, sino también para otros usuarios, tener todo hecho en un solo lugar. La configuración inicial fue fluida y sencilla, lo que facilita comenzar. Reseña recopilada por y alojada en G2.com.

Siento que no aprovechamos todo lo que Paychex tiene para ofrecer porque realmente no sabemos lo que no sabemos. Creo que podríamos usar más orientación sobre cómo utilizar mejor la plataforma desde una perspectiva general de éxito del cliente. Reseña recopilada por y alojada en G2.com.

I really appreciate Paychex for handling the calculations, collections, and payment of our quarterly taxes, which lightens our workload. Also, I just need to enter the hours worked for each employee, and Paychex takes care of everything else, from deductions to direct deposits. I really like our account manager who is knowledgeable, patient, and responds very quickly. The initial setup of Paychex was extremely easy. Reseña recopilada por y alojada en G2.com.

It would be nice to have a direct phone number to dial our account manager rather than calling the main line and having to be transferred. Reseña recopilada por y alojada en G2.com.