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Compare Medallia Customer Experience and Zonka Feedback 
Featured Products
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $99.00 Per Month
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceZonka Feedback
Star Rating
(80)4.7 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, boasting a higher G2 Score compared to Zonka Feedback. Users appreciate its straightforward interface, with one reviewer noting that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses.
- Users say that Zonka Feedback has made significant strides in transforming from a tactical tool to a strategic asset. Reviewers highlight its ability to turn client experiences into measurable KPIs, showcasing its effectiveness in enhancing customer insights.
- According to verified reviews, Medallia Customer Experience faces challenges in implementation, with some users mentioning that it can be complex to set up. In contrast, Zonka Feedback is praised for its quick response times and support, with one user specifically commending the helpfulness of their support representative.
- Reviewers mention that while Medallia Customer Experience has a strong presence in the enterprise market, Zonka Feedback is favored by small businesses. This distinction may influence which product is better suited for your organization's size and needs.
- G2 reviewers highlight the quality of support for Zonka Feedback, with many users expressing satisfaction with the promptness and effectiveness of their customer service. This is a notable advantage for those who prioritize responsive support in their software experience.
- Users report that both platforms offer robust features for surveys and feedback analytics, but Medallia Customer Experience stands out with its advanced reporting capabilities. Reviewers appreciate the custom reports and dashboards, which help in making data-driven decisions.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
Medallia Customer Experience
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
8.7
146
9.2
53
Ease of Use
8.6
155
9.3
55
Ease of Setup
7.4
112
9.1
39
Ease of Admin
7.7
83
9.1
35
Quality of Support
8.5
128
9.4
50
Has the product been a good partner in doing business?
8.7
87
9.5
33
Product Direction (% positive)
9.6
140
9.5
50
Features by Category
Analytics
9.4
54
9.7
19
9.2
54
9.8
18
8.7
47
9.9
17
5.8
42
Feature Not Available
Customization
8.5
50
9.2
16
7.9
45
9.2
15
8.5
44
9.1
18
8.2
43
8.9
14
Generative AI
6.5
24
6.0
8
6.4
24
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
8.2
19
8.5
41
8.1
20
8.4
48
8.4
20
Feedback Analysis
8.1
47
8.0
18
8.4
47
7.8
13
9.3
48
8.9
20
Feedback Sources
8.3
37
8.5
20
9.2
45
8.7
21
7.1
34
7.8
15
8.1
37
8.5
16
Generative AI
6.7
21
6.2
11
6.5
23
6.7
10
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Zonka Feedback are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Zonka Feedback is categorized as Text Analysis
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Marketing and Advertising
7.8%
Hospital & Health Care
7.8%
Education Management
7.8%
Information Technology and Services
6.5%
Professional Training & Coaching
5.2%
Other
64.9%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
Zonka Feedback has no discussions with answers
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