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At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
$119 Month
Zendesk for Customer Service - AC
Star Rating
(6,664)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing planselevio by Dixa
Star Rating
(15)4.9 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$119 Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a strong choice for organizations that prioritize efficient ticket management. In contrast, elevio by Dixa, while offering a solid ticketing experience, does not match this level of performance.
- Reviewers mention that elevio by Dixa shines in its self-service capabilities, particularly with its Knowledge Base scoring 9.8, which is significantly higher than Zendesk's 8.5. This makes elevio a better option for businesses looking to empower customers with self-help resources.
- G2 users highlight that Zendesk Support Suite has a more robust reporting feature, scoring 8.3, which allows for better performance tracking and analytics compared to elevio's 7.8. This is crucial for businesses that rely on data-driven decision-making.
- Users on G2 indicate that elevio by Dixa offers superior ease of use, with a score of 9.4, compared to Zendesk's 8.5. This user-friendly interface can lead to quicker onboarding and a smoother experience for teams.
- Reviewers mention that Zendesk's automation features, particularly in response automation, score 8.4, which is beneficial for teams looking to streamline their workflows. However, elevio's automation capabilities are perceived as less comprehensive, impacting efficiency.
- Users say that while both platforms offer integrations, Zendesk's integration capabilities score 8.4, providing a wider range of options for connecting with other tools, whereas elevio's integrations score slightly lower at 8.1, which may limit flexibility for some users.
Pricing
Entry-Level Pricing
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
elevio by Dixa
Regular
$119
Month
*Billed annually or $149 month-to-month
- 5 Team Members
- Everything in Starter plus:
- Help Desk Integrations
Free Trial
Zendesk for Customer Service - AC
Free Trial is available
elevio by Dixa
Free Trial is available
Ratings
Meets Requirements
8.6
5,120
9.1
9
Ease of Use
8.6
5,164
9.4
9
Ease of Setup
8.0
3,188
8.9
6
Ease of Admin
8.2
3,074
9.5
7
Quality of Support
8.4
4,798
9.3
9
Has the product been a good partner in doing business?
8.4
3,000
9.3
7
Product Direction (% positive)
8.0
4,773
10.0
9
Features by Category
Ticket and Case Management
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2494
|
Verified
Not enough data
8.4
2338
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1854
|
Verified
Not enough data
Generative AI
7.6
385
Not enough data
7.6
385
Not enough data
Agentic AI - Help Desk
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1725
|
Verified
Not enough data
8.0
1429
|
Verified
Not enough data
8.0
1313
|
Verified
Not enough data
Platform
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Not enough data
Usability
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Not enough data
Reporting
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Not enough data
Generative AI
7.3
179
Not enough data
7.2
178
Not enough data
Responses
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Not enough data
Platform
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Not enough data
Autonomy - AI Agents
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Not enough data
Generative AI
7.8
32
Not enough data
8.2
31
Not enough data
Responses
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Not enough data
Platform
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Not enough data
Generative AI
8.2
113
Not enough data
8.2
112
Not enough data
Conversational Platform
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Not enough data
Support Automation
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Customer Support
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Not enough data
Automation
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Not enough data
Artificial Intelligence
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Not enough data
Communication
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1499
9.8
9
8.5
1436
10.0
9
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Not enough data
Self-Service Platform
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Not enough data
Process
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Not enough data
Channels
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Not enough data
Insight
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Not enough data
Automation
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Not enough data
Autonomy
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service - AC and elevio by Dixa are categorized as Customer Self-Service
Unique Categories
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
elevio by Dixa has no unique categories
Reviews
Reviewers' Company Size
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
elevio by Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Internet
21.4%
Information Technology and Services
14.3%
Computer Software
14.3%
Medical Devices
7.1%
Marketing and Advertising
7.1%
Other
35.7%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
elevio by Dixa has no discussions with answers
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