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Compare Twilio Flex and XTIUM Unified Communications as a Service 
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At a Glance
Market Segments
Small-Business (34.6% of reviews)
Mid-Market (64.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $7.48 1 users/seats Per Month
Twilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexXTIUM Unified Communications as a Service
Star Rating
(71)4.2 out of 5
Market Segments
Mid-Market (64.3% of reviews)
Entry-Level Pricing
Starting at $7.48 1 users/seats Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Evolve IP excels in "Quality of Support" with a score of 9.0, while Twilio Flex has a lower score of 8.3. Reviewers mention that Evolve IP's support team is responsive and helpful, making it a preferred choice for businesses needing reliable assistance.
- Reviewers mention that Evolve IP shines in "Ease of Setup" with a score of 8.6 compared to Twilio Flex's 7.3. Users on G2 appreciate the straightforward onboarding process of Evolve IP, which allows teams to get started quickly without extensive training.
- G2 users highlight Evolve IP's superior "Integrations" score of 9.6, indicating a wide range of compatible tools and platforms, while Twilio Flex's integration capabilities are rated lower. Users say that Evolve IP's seamless integration with existing systems enhances productivity and workflow efficiency.
- Users report that Evolve IP's "Omnichannel" capabilities are robust, allowing for effective communication across various channels, while Twilio Flex's offerings in this area are perceived as less comprehensive. Reviewers mention that Evolve IP's ability to manage multiple communication channels in one platform is a significant advantage.
- Reviewers mention that Evolve IP's "Call Routing" features are highly rated at 9.0, providing efficient call management, whereas Twilio Flex's score of 8.4 indicates room for improvement. Users say that Evolve IP's intelligent call routing helps reduce wait times and improve customer satisfaction.
- Users on G2 highlight Evolve IP's "Session Recording" feature with a score of 8.3, which is essential for training and quality assurance, while Twilio Flex's recording capabilities are rated lower. Reviewers mention that Evolve IP's session recording is user-friendly and easily accessible, making it a valuable tool for performance evaluation.
Pricing
Entry-Level Pricing
Twilio Flex
No pricing availableXTIUM Unified Communications as a Service
Standard
Starting at $7.48
1 users/seats Per Month
- Tailored Disaster Recovery
- SIP Handsets Supported
- Broadworks PBX Features
Free Trial
Twilio Flex
No trial information availableXTIUM Unified Communications as a Service
No trial information availableRatings
Meets Requirements
8.3
25
8.5
49
Ease of Use
8.2
25
8.5
51
Ease of Setup
7.2
9
8.6
34
Ease of Admin
7.5
8
8.8
33
Quality of Support
8.2
23
9.0
47
Has the product been a good partner in doing business?
8.6
7
9.2
32
Product Direction (% positive)
7.1
24
9.3
47
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.7
13
Not enough data
8.2
14
Not enough data
9.1
13
Business Instant Messaging
Not enough data
9.0
14
Not enough data
8.8
14
Business Instant Messaging
Not enough data
8.5
14
Not enough data
9.4
14
Not enough data
9.1
13
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.1
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Conferencing Options
Not enough data
8.8
8
Not enough data
8.0
9
Not enough data
8.0
10
Application Tools
Not enough data
8.1
7
Not enough data
8.5
8
Not enough data
9.0
8
Agentic AI - Screen Sharing
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.4
26
Not enough data
8.3
20
Not enough data
8.2
21
Not enough data
8.2
21
Not enough data
8.6
23
Not enough data
9.4
24
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.6
22
Not enough data
8.2
20
Not enough data
8.7
19
Advanced Features
Not enough data
7.7
22
Not enough data
8.9
24
Not enough data
9.0
24
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
8.5
11
Features
Not enough data
8.6
13
Not enough data
6.1
12
Not enough data
7.1
13
Not enough data
8.8
13
Not enough data
8.2
13
Not enough data
8.1
12
Categories
Categories
Shared Categories
Twilio Flex and XTIUM Unified Communications as a Service are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Twilio Flex is categorized as Call Center Infrastructure (CCI) and Contact Center
XTIUM Unified Communications as a Service is categorized as Business Instant Messaging, Screen Sharing, and Audio Conferencing
Reviews
Reviewers' Company Size
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
XTIUM Unified Communications as a Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Information Technology and Services
7.1%
Telecommunications
5.7%
Financial Services
5.7%
Education Management
5.7%
Manufacturing
4.3%
Other
71.4%
Alternatives
Discussions
Twilio Flex has no discussions with answers
XTIUM Unified Communications as a Service has no discussions with answers
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