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Compare Catalyst and CustomerSuccessBox 
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At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (73.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(652)4.5 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatalystCustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CustomerSuccessBox excels in Customer Health Scores with a rating of 8.8, while Catalyst follows closely with 8.7. Reviewers mention that the detailed health metrics in CustomerSuccessBox help teams proactively manage customer relationships.
- Reviewers mention that Catalyst shines in Quality of Support, scoring 9.1 compared to CustomerSuccessBox's 9.3. Users on G2 appreciate the responsiveness and helpfulness of Catalyst's support team, which enhances their overall experience.
- Users say that CustomerSuccessBox offers superior Playbooks functionality with a score of 8.8, while Catalyst's score is 8.0. Reviewers highlight the intuitive design and ease of use in creating and managing playbooks in CustomerSuccessBox.
- G2 users report that Catalyst has a slight edge in Ease of Setup, scoring 8.5 compared to CustomerSuccessBox's 8.1. Users mention that Catalyst's onboarding process is streamlined, making it easier for new users to get started quickly.
- Reviewers mention that CustomerSuccessBox provides better Machine Learning capabilities with a score of 8.3, while Catalyst lags behind at 6.8. Users appreciate the predictive insights offered by CustomerSuccessBox, which help in identifying churn risks effectively.
- Users on G2 report that Catalyst excels in Scalability, scoring 8.8 compared to CustomerSuccessBox's 8.6. Reviewers mention that Catalyst's architecture allows for seamless growth as their business needs evolve, making it a preferred choice for expanding companies.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableCustomerSuccessBox
No pricing availableFree Trial
Catalyst
No trial information availableCustomerSuccessBox
Free Trial is available
Ratings
Meets Requirements
8.5
510
8.5
102
Ease of Use
8.8
518
8.6
103
Ease of Setup
8.3
208
8.1
37
Ease of Admin
8.5
146
8.8
37
Quality of Support
8.9
442
9.3
100
Has the product been a good partner in doing business?
9.3
146
9.1
37
Product Direction (% positive)
9.1
471
9.3
89
Features by Category
Customer Information
8.5
348
|
Verified
8.8
76
|
Verified
8.5
341
|
Verified
8.9
74
|
Verified
8.7
345
|
Verified
8.7
74
|
Verified
7.9
309
|
Verified
8.7
75
|
Verified
8.4
320
|
Verified
8.6
74
|
Verified
7.9
309
|
Verified
8.6
72
|
Verified
6.3
222
8.3
48
Predictions
8.1
302
|
Verified
8.5
72
|
Verified
7.6
265
|
Verified
8.4
65
|
Verified
7.9
254
8.7
65
|
Verified
Feature Not Available
8.3
50
|
Verified
Platform
8.4
330
|
Verified
8.2
69
|
Verified
7.9
295
|
Verified
8.6
64
|
Verified
7.7
282
|
Verified
8.3
55
|
Verified
8.2
292
|
Verified
8.7
64
|
Verified
8.0
309
|
Verified
8.5
69
|
Verified
8.3
316
|
Verified
8.3
64
|
Verified
8.6
301
|
Verified
8.6
58
|
Verified
8.7
269
|
Verified
8.7
57
|
Verified
8.5
319
|
Verified
8.5
68
|
Verified
8.6
302
|
Verified
8.4
61
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Success
5.5
16
Not enough data
5.9
16
Not enough data
6.9
16
Not enough data
5.4
15
Not enough data
5.6
16
Not enough data
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
7.7
10
Feature Not Available
8.1
12
7.9
72
8.8
15
Intelligence
7.7
63
8.3
15
Feature Not Available
7.9
13
7.0
59
8.1
12
Mapping
Feature Not Available
9.1
13
Feature Not Available
9.0
13
Agentic AI - Customer Revenue Optimization
7.1
8
Not enough data
7.3
8
Not enough data
7.1
8
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
7.7
8
Not enough data
Platform Basics
7.9
56
Not enough data
Feature Not Available
Not enough data
7.9
50
Not enough data
Feature Not Available
Not enough data
7.4
48
Not enough data
Agentic AI - Customer Journey Mapping
6.9
6
Not enough data
Platform Basics
7.4
60
Not enough data
7.8
65
Not enough data
Platform Data
7.6
63
Not enough data
7.5
63
Not enough data
8.5
69
Not enough data
7.7
61
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.8
64
Not enough data
7.8
61
Not enough data
Agentic AI - Customer Journey Analytics
6.7
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
Onboarding Setup
Not enough data
8.7
15
Not enough data
8.7
14
Not enough data
8.8
13
Project Tracking
Not enough data
8.8
14
Not enough data
8.3
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
8.5
14
Customer Engagement
Not enough data
8.5
12
Not enough data
8.7
13
Not enough data
8.9
12
Not enough data
9.2
13
Not enough data
8.7
13
Categories
Categories
Shared Categories
Catalyst and CustomerSuccessBox are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Catalyst is categorized as Customer Data Platform (CDP), Customer Journey Mapping, and Customer Journey Analytics
CustomerSuccessBox is categorized as Client Onboarding
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.4%
Information Technology and Services
17.3%
Marketing and Advertising
10.2%
Financial Services
4.9%
Computer & Network Security
3.7%
Other
23.6%
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Alternatives
Discussions
Catalyst has no discussions with answers
what is best use of this CSB in CRM industry
2 Comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 Comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
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