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Compare Sprinto and Zendesk for Customer Service - AC 
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At a Glance
Market Segments
Small-Business (56.4% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Contact Us
$19.00 1 user per month billed annually
Sprinto
Star Rating
(1,529)4.8 out of 5
Market Segments
Small-Business (56.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about SprintoZendesk for Customer Service - AC
Star Rating
(6,665)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSprinto vs Zendesk for Customer Service - AC
When assessing the two solutions, reviewers found Sprinto easier to use, set up, and administer. Reviewers also preferred doing business with Sprinto overall.
- Reviewers felt that Sprinto meets the needs of their business better than Zendesk for Customer Service - AC.
- When comparing quality of ongoing product support, reviewers felt that Sprinto is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sprinto over Zendesk for Customer Service - AC.
Pricing
Entry-Level Pricing
Sprinto
Sprinto
Contact Us
- One-sprint concierge audit-prep
- Airtight evidence collection
- Zero Touch Audits
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Sprinto
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
9.4
1,365
8.6
5,121
Ease of Use
9.2
1,401
8.6
5,165
Ease of Setup
9.2
976
8.0
3,189
Ease of Admin
9.3
738
8.2
3,075
Quality of Support
9.4
1,316
8.4
4,799
Has the product been a good partner in doing business?
9.6
728
8.4
3,001
Product Direction (% positive)
9.6
1,346
8.0
4,774
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2494
|
Verified
Not enough data
8.4
2338
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1855
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1725
|
Verified
Not enough data
8.0
1429
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Security
9.5
544
Not enough data
9.0
491
Not enough data
9.0
472
Not enough data
9.1
461
Not enough data
Compliance
9.4
471
Not enough data
9.3
469
Not enough data
9.4
480
Not enough data
Administration
9.4
497
Not enough data
9.3
490
Not enough data
9.2
461
Not enough data
Data Protection
8.9
278
Not enough data
9.2
298
Not enough data
9.0
279
Not enough data
9.0
284
Not enough data
9.2
285
Not enough data
Analysis
9.0
271
Not enough data
9.4
295
Not enough data
9.1
282
Not enough data
Administration
9.2
300
Not enough data
9.1
285
Not enough data
9.1
289
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Audit Management
9.6
44
Not enough data
9.5
43
Not enough data
9.4
42
Not enough data
9.6
42
Not enough data
9.6
42
Not enough data
Regulatory Change Management
9.4
41
Not enough data
9.4
42
Not enough data
9.1
42
Not enough data
9.5
42
Not enough data
9.4
41
Not enough data
9.5
40
Not enough data
Risk Management
9.6
40
Not enough data
9.5
42
Not enough data
9.4
41
Not enough data
9.5
42
Not enough data
Third Party & Supplier Risk Management
9.2
42
Not enough data
9.1
41
Not enough data
9.4
40
Not enough data
9.2
42
Not enough data
Business Continuity Management
9.4
41
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
Ethics and Compliance Learning
9.3
40
Not enough data
9.3
40
Not enough data
9.3
40
Not enough data
9.5
40
Not enough data
Generative AI
8.1
34
Not enough data
8.4
33
Not enough data
Platform
9.3
41
Not enough data
9.5
40
Not enough data
8.6
38
Not enough data
9.3
38
Not enough data
Services
9.4
38
Not enough data
9.5
37
Not enough data
9.6
39
Not enough data
9.4
36
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Functionality
9.1
86
Not enough data
9.3
86
Not enough data
9.3
82
Not enough data
9.4
84
Not enough data
Risk assessment
9.5
83
Not enough data
8.8
75
Not enough data
9.5
78
Not enough data
9.0
32
Not enough data
Generative AI - Vendor Security and Privacy Assessment
8.9
30
Not enough data
8.9
30
Not enough data
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Planning
9.1
34
Not enough data
8.8
32
Not enough data
9.1
34
Not enough data
9.1
32
Not enough data
Execution
9.0
34
Not enough data
8.6
33
Not enough data
8.8
33
Not enough data
Analytics
9.1
33
Not enough data
9.3
34
Not enough data
9.1
33
Not enough data
Integration
9.3
33
Not enough data
9.1
33
Not enough data
8.9
33
Not enough data
Generative AI
8.5
30
Not enough data
8.6
30
Not enough data
Agentic AI - Business Continuity Management
9.4
9
Not enough data
9.6
9
Not enough data
Generative AI- Business Continuity Management
9.4
9
Not enough data
9.3
9
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Generative AI
8.2
89
Not enough data
Monitoring - IT Risk Management
9.2
40
Not enough data
Agentic AI - IT Risk Management
9.3
32
Not enough data
9.5
32
Not enough data
Generative AI
8.0
119
Not enough data
7.8
115
Not enough data
Workflows - Audit Management
9.1
142
Not enough data
9.2
143
Not enough data
9.0
137
Not enough data
9.1
140
Not enough data
9.1
139
Not enough data
Documentation - Audit Management
9.3
143
Not enough data
9.3
141
Not enough data
Reporting & Analytics - Audit Management
9.4
149
Not enough data
9.4
142
Not enough data
9.4
147
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Cloud Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Security Compliance
8.3
104
Not enough data
8.8
109
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinto and Zendesk for Customer Service - AC share no categories
Unique Categories
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Sprinto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.0%
Information Technology and Services
23.4%
Financial Services
6.7%
Computer & Network Security
4.0%
Marketing and Advertising
2.3%
Other
25.6%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Sprinto has no discussions with answers
Is zendesk any good?
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AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
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Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
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Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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