Compare SolarWinds Service Desk and Windows 7 
At a Glance
Market Segments
Mid-Market (68.2% of reviews)
Small-Business (34.8% of reviews)
Entry-Level Pricing
$39.00 Per Month
No pricing available
SolarWinds Service Desk
Star Rating
(774)4.3 out of 5
Market Segments
Mid-Market (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansWindows 7
Star Rating
(890)4.2 out of 5
Market Segments
Small-Business (34.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Windows 7SolarWinds Service Desk vs Windows 7
When assessing the two solutions, reviewers found Windows 7 easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with SolarWinds Service Desk overall.
- Reviewers felt that Windows 7 meets the needs of their business better than SolarWinds Service Desk.
- When comparing quality of ongoing product support, reviewers felt that SolarWinds Service Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SolarWinds Service Desk over Windows 7.
Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
Includes:
- Incident Management
- Knowledge Base
- Service Portal
Windows 7
No pricing availableFree Trial
SolarWinds Service Desk
Free Trial is available
Windows 7
No trial information availableRatings
Meets Requirements
8.6
692
8.9
709
Ease of Use
9.0
703
9.1
722
Ease of Setup
8.6
570
9.1
268
Ease of Admin
8.9
580
8.9
215
Quality of Support
8.9
674
7.9
646
Has the product been a good partner in doing business?
9.0
560
8.7
198
Product Direction (% positive)
9.0
676
7.0
675
Features by Category
Administration
8.7
106
|
Verified
Not enough data
8.5
112
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
Service Desk
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
121
|
Verified
Not enough data
Management
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.2
59
|
Verified
Not enough data
7.5
48
|
Verified
Not enough data
Functionality
9.1
72
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
67
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
76
|
Verified
Not enough data
8.5
85
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
4.3
9
Not enough data
Management Tools
9.0
96
|
Verified
Not enough data
8.7
98
|
Verified
Not enough data
8.4
85
|
Verified
Not enough data
Generative AI
5.9
24
Not enough data
6.5
24
Not enough data
Agentic AI - Incident Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Inventory
8.5
65
Not enough data
8.4
63
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
8.6
65
Not enough data
8.0
9
Not enough data
8.0
9
Not enough data
8.2
56
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Risk assessment
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Memory Management - Operating System
Not enough data
8.6
43
Device Management - Operating System
Not enough data
8.7
42
Backup and Recovery - Operating System
Not enough data
8.7
37
Error Detection - Operating System
Not enough data
8.0
39
Incident Management
8.6
429
Not enough data
8.6
423
Not enough data
8.8
457
Not enough data
8.3
412
Not enough data
8.5
396
Not enough data
Reporting
8.3
452
Not enough data
8.2
355
Not enough data
8.0
329
Not enough data
Access & Usability
7.2
359
Not enough data
8.5
400
Not enough data
8.3
340
Not enough data
8.5
276
Not enough data
Agentic AI - Service Desk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
SolarWinds Service Desk and Windows 7 share no categories
Unique Categories
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Incident Management, Service Desk, and Software Asset Management Tools
Windows 7 is categorized as Operating System
Reviews
Reviewers' Company Size
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Windows 7
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Hospital & Health Care
7.3%
Higher Education
4.8%
Education Management
4.7%
Financial Services
4.5%
Other
66.1%
Information Technology and Services
16.7%
Computer Software
10.3%
Higher Education
5.1%
Education Management
4.1%
Hospital & Health Care
2.8%
Other
61.0%
Alternatives
Discussions
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
SolarWinds Service Desk has no more discussions with answers
how to find computer specs windows 7
3 Comments
ZB
Hey Clara, there's a few ways you can do this on Windows 7! The fastest way you can find your computer specs is by pressing Windows+R (the "run" command),...Read more
Do you think Microsoft will extend support for Windows 7 after January 14, 2020?
3 Comments
ZB
Hey, good question! It's difficult to say where Microsoft will draw a hard line on when they stop supporting Windows 7. Per their product lifecycle page...Read more
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