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Compare ServiceNow IT Service Management and iSupport Software 
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At a Glance
Market Segments
Enterprise (74.1% of reviews)
Mid-Market (61.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Service Management
Star Rating
(1,203)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementiSupport Software
Star Rating
(22)4.2 out of 5
Market Segments
Mid-Market (61.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to iSupport Software. Users appreciate its ability to streamline the approval and delivery of IT services, enhancing user satisfaction through effective tracking and reporting.
- Users say that iSupport Software offers a user-friendly interface, making it easy to navigate and manage tickets. Reviewers highlight its efficient tracking capabilities, allowing users to stay updated on ticket statuses and resolutions, which is particularly beneficial for teams handling multiple issues.
- According to verified reviews, ServiceNow IT Service Management shines in automation, with many routine tasks being automated to save time and reduce manual effort. This feature has been praised for improving day-to-day IT operations, making it a strong choice for organizations looking to enhance efficiency.
- Reviewers mention that while iSupport Software is effective for mid-market users, it may not scale as well for larger enterprises compared to ServiceNow, which is favored by enterprise-level clients. This distinction is important for buyers considering the size and needs of their organization.
- Users highlight that both products have similar scores in terms of meeting requirements, but ServiceNow's extensive integration capabilities, such as with Azure, provide a more seamless experience for users looking to connect various tools and platforms.
- G2 reviewers note that while iSupport Software has received positive feedback for its support quality, ServiceNow's larger user base and recent reviews indicate a more robust support system, which can be crucial for organizations needing reliable assistance during implementation and ongoing use.
Pricing
Entry-Level Pricing
ServiceNow IT Service Management
No pricing availableiSupport Software
No pricing availableFree Trial
ServiceNow IT Service Management
No trial information availableiSupport Software
Free Trial is available
Ratings
Meets Requirements
8.9
774
8.9
16
Ease of Use
8.5
993
8.6
16
Ease of Setup
8.1
554
7.9
7
Ease of Admin
8.6
300
7.6
7
Quality of Support
8.5
702
8.8
16
Has the product been a good partner in doing business?
8.8
296
9.0
7
Product Direction (% positive)
8.8
752
10.0
16
Features by Category
Administration
9.0
232
|
Verified
Not enough data
8.7
222
|
Verified
Not enough data
8.8
234
|
Verified
Not enough data
Service Desk
9.1
243
|
Verified
Not enough data
9.2
244
|
Verified
Not enough data
9.0
234
|
Verified
Not enough data
Management
8.9
225
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.5
197
Not enough data
Functionality
9.3
230
|
Verified
Not enough data
8.8
219
Not enough data
8.7
219
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Not enough data
Monitoring
8.9
222
|
Verified
Not enough data
9.0
231
|
Verified
Not enough data
9.1
234
|
Verified
Not enough data
7.5
31
Not enough data
Management Tools
9.2
234
|
Verified
Not enough data
9.0
226
Not enough data
8.7
218
|
Verified
Not enough data
Generative AI
8.4
105
Not enough data
8.3
119
Not enough data
Agentic AI - Incident Management
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Not enough data
Incident Management
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.8
296
Not enough data
8.7
289
Not enough data
Reporting
8.7
300
Not enough data
8.7
278
Not enough data
8.4
171
Not enough data
Access & Usability
8.0
234
Not enough data
8.7
287
Not enough data
8.5
255
Not enough data
8.8
163
Feature Not Available
Agentic AI - Service Desk
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Service Management and iSupport Software are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
iSupport Software has no unique categories
Reviews
Reviewers' Company Size
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iSupport Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Information Technology and Services
23.8%
Education Management
9.5%
Computer Software
9.5%
Banking
9.5%
Transportation/Trucking/Railroad
4.8%
Other
42.9%
Alternatives
Discussions
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
iSupport Software has no discussions with answers
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