Top 10 iSupport Software Alternatives & Competitors

(22)4.2 out of 5

iSupport Software is not the only option for Service Desk Software. Explore other competing options and alternatives. Service Desk Software is a widely used technology, and many people are seeking productive, sophisticated software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to iSupport Software include features. The best overall iSupport Software alternative is Jira Service Management. Other similar apps like iSupport Software are BMC Helix ITSM, Freshservice, SysAid, and SolarWinds Service Desk. iSupport Software alternatives can be found in Service Desk Software but may also be in IT Service Management Tools or Help Desk Software.

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Best Paid & Free Alternatives to iSupport Software

Jira Service Management
BMC Helix ITSM
Freshservice
SysAid
SolarWinds Service Desk
Spiceworks Cloud Help Desk
Vivantio
ManageEngine ServiceDesk Plus

Top 10 Alternatives to iSupport Software Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how iSupport Software stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Banking, and Internet, and find the best product for your business.

Jira Service Management

By Atlassian

4.3/5

(954)

Product Description

Reviewers say compared to iSupport Software, Jira Service Management is:

More expensive

Easier to admin

Easier to set up

Categories in common with iSupport Software:

Service Desk

IT Service Management (ITSM) Tools

BMC Helix ITSM

By BMC Helix

3.7/5

(287)

Product Description

BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

Reviewers say compared to iSupport Software, BMC Helix ITSM is:

More expensive

Categories in common with iSupport Software:

Service Desk

IT Service Management (ITSM) Tools