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iSupport Software

iSupport Software Alternatives & Competitors

(15)4.1 out of 5

Looking for alternatives to iSupport Software? Tons of people want Service Desk Software to help with automate ticket routing, knowledge base/ticket integration, and surveys. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Service Desk Software that reviewers voted best overall compared to iSupport Software. Based on reviewer data you can see how iSupport Software stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. BMC Helix ITSM, Jira Service Management, Spiceworks Help Desk, and Freshservice are the most popular alternatives and competitors to iSupport Software.

Top Alternatives to iSupport Software

  • BMC Helix ITSM
  • Jira Service Management
  • Spiceworks Help Desk
  • Freshservice
  • SysAid

Top 20 Alternatives & Competitors to iSupport Software

    #1
    #1
  1. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with iSupport Software:
  2. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with iSupport Software:

    UH
    Remedy has been the easiest ITSM software to use in comparison to the other's I've had to use in the past!
    #2
    #2
  3. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with iSupport Software:
  4. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with iSupport Software:

    Filip D.
    FD
    JIRA provides the best communication between colleagues. Issues and tickets are very easy to manipulate with. This makes great cooperation in our firm. Also JIRA is perfect when it comes to...Read more

    Reviewers say compared to iSupport Software, Jira Service Management is:

    Easier to admin
    Easier to set up
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
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    #3
    #3
  5. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with iSupport Software:
  6. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with iSupport Software:

    AI
    I like that the Spiceworks Help Desk is super easy to use and fairly easy to implement and roll out to users. It has a reasonable amount of features at a good price ($0).

    Reviewers say compared to iSupport Software, Spiceworks Help Desk is:

    Easier to set up
    Easier to admin
    More usable
    #4
    #4
  7. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with iSupport Software:
  8. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with iSupport Software:

    RF
    in unprecedented amounts we can describe that this software generates satisfaction according to the work it employs and facilitates that of companies, for which I really like, canned solutions...Read more

    Reviewers say compared to iSupport Software, Freshservice is:

    Easier to admin
    Easier to set up
    More usable
    #5
    #5
  9. SysAid

    (408)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with iSupport Software:
  10. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with iSupport Software:

    DR
    The ease of use for our employees. Being able to see the error or desktop of a distressed user gives your support department a leg up before responding to the user. To be able to join them and...Read more

    Reviewers say compared to iSupport Software, SysAid is:

    Easier to admin
    Easier to set up
    More usable
    #6
    #6
  11. Micro Focus Service Management Automation X (SMAX)

    (64)4.1 out of 5

    Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with iSupport Software:
  12. Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with iSupport Software:

    AA
    Full ITSM tool integrated, with total covererage. After proper system configuration (thanks to effective HP support), the application is stable and robust. Response times are correct. If problems...Read more

    Reviewers say compared to iSupport Software, Micro Focus Service Management Automation X (SMAX) is:

    Easier to admin
    #7
    #7
  13. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with iSupport Software:
  14. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with iSupport Software:

    Jennifer A.
    JA
    I really like how easy it is to install, upgrade and manage. We are now taking advantage of the ability to track our assets, along with expiration dates, followed up with notification e-mails! ...Read more

    Reviewers say compared to iSupport Software, SolarWinds Service Desk is:

    Easier to admin
    Easier to set up
    More usable
    #8
    #8
  15. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with iSupport Software:
  16. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with iSupport Software:

    AC
    ME isn't like other software that only works for service desk, I think that this is the best, because the name makes you think about only service desk, but the true is that you can check every...Read more

    Reviewers say compared to iSupport Software, ManageEngine ServiceDesk Plus is:

    Easier to admin
    Easier to set up
    More usable
    #9
    #9
  17. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with iSupport Software:
  18. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with iSupport Software:

    UI
    The thing that I like best about the Cherwell Service Management software is the fact that tickets/incidents can be set to pending status. This turns the indecent a blue color so it is easy to see...Read more

    Reviewers say compared to iSupport Software, Cherwell ITSM is:

    Easier to admin
    #10
    #10
  19. Clarity SM

    (35)3.9 out of 5

    Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

    Categories in common with iSupport Software:
  20. Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

    Categories in common with iSupport Software:

    Jamedith P.
    JP
    The tool is efficient for logging in and tracking information. It is a great management tool. Great tool to pull information from for reporting or auditing purposes. I also like the fact that...Read more
    #11
    #11
  21. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with iSupport Software:
  22. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with iSupport Software:

    FS
    Zendesk Support to support ticket, I can be confident knowing the order of requests that exist. It has many plans that adapt to each customer's need. It works very well, it integrates with common...Read more

    Reviewers say compared to iSupport Software, Zendesk Support Suite is:

    Easier to set up
    Easier to admin
    More usable
    #12
    #12
  23. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with iSupport Software:
  24. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with iSupport Software:

    Sherri J.
    SJ
    Allows us to quickly deploy applications to our users - saves us a ton of time! We also use it to deploy images to desktops and laptops.

    Reviewers say compared to iSupport Software, Microsoft System Center is:

    Easier to admin
    #13
    #13
  25. Footprints Service Desk

    (54)3.6 out of 5

    Service desk software designed for the way people use technology

    Categories in common with iSupport Software:
  26. Service desk software designed for the way people use technology

    Categories in common with iSupport Software:

    JP H.
    JH
    Using this software gives my team a clear and concise way of tracking customer data from what types of calls we get to tracking a call or an issue through everyone who's had contact with the customer
    #14
    #14
  27. BMC Helix Remedyforce

    (27)3.6 out of 5

    BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

    Categories in common with iSupport Software:
  28. BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

    Categories in common with iSupport Software:

    AG
    I like that it encompasses change problem incident inventory and everything can be associated
    #15
    #15
  29. GoToAssist

    (247)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with iSupport Software:
  30. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with iSupport Software:

    LF
    GotoAssist maintains an extraordinary compatibility with the different implementation systems, which turns out that it is widely used by multiple users of these physical facilities, which are a...Read more

    Reviewers say compared to iSupport Software, GoToAssist is:

    Easier to set up
    Easier to admin
    More usable
    #16
    #16
  31. EasyVista Service Manager

    (84)3.9 out of 5
    Optimized for quick response

    EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with iSupport Software:
  32. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with iSupport Software:

    Carles M.
    CM
    To have one portal to centralize incidents, requests, changes, CMDB...
    #17
    #17
  33. Ivanti Service Manager

    (172)3.9 out of 5

    Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with iSupport Software:
  34. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with iSupport Software:

    Rik H.
    RH
    We have about 6-7.000 end users using the platform for reporting tickets & submitting servicerequests. We've been using it for almost 2 years. Look & feel is reasonable, doesn't feel too...Read more
    #18
    #18
  35. ServiceNow IT Service Management

    (157)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with iSupport Software:
  36. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with iSupport Software:

    IK
    Service Now IT management solution is very powerful and highly useful platform for any organization. service now is very highly customization solution as per our need and very easily integrates...Read more

    Reviewers say compared to iSupport Software, ServiceNow IT Service Management is:

    Easier to admin
    Easier to set up
    Better at meeting requirements
    #19
    #19
  37. Autotask PSA

    (139)3.7 out of 5

    Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with iSupport Software:
  38. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with iSupport Software:

    James Z.
    JZ
    Ticket system allows for easy visibility and product tracking, although it can be tough to learn, if implemented properly, helps keep track of products in stock and allows them to be easily...Read more
    #20
    #20
  39. Vivantio

    (95)4.1 out of 5

    Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with iSupport Software:
  40. Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with iSupport Software:

    AI
    Automated ticketing option is fantastic in Vivantio - it saves us a load of time processing cases logged by our customers, giving a better service.It's easy to configure, user-friendly and we have...Read more

    Reviewers say compared to iSupport Software, Vivantio is:

    Easier to admin
    Easier to set up
    Better at support