Reviewers say compared to iSupport Software, Samanage is:
Easier to admin
Better at support
Easier to set up
iSupport Software Alternatives & Competitors
Looking for alternatives to iSupport Software? Tons of people want Service Desk software to help with knowledge base/ticket integration, multi-channel access, and surveys. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Service Desk software that reviewers voted best overall compared to iSupport Software. Based on reviewer data you can see how iSupport Software stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.
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Market Segment
Top 20 Alternatives & Competitors to iSupport Software
ServiceNow
(573)3.9 out of 5ServiceNow provides cloud-based services (SaaS & PaaS) that automate enterprise IT operations.Samanage
(529)4.4 out of 5Optimized for quick responseSamanage is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.Jira Service Desk
(463)4.1 out of 5Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.Freshservice
(463)4.6 out of 5Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.Reviewers say compared to iSupport Software, Freshservice is:
Easier to adminBetter at supportEasier to set upSpiceworks Help Desk
(272)4.3 out of 5From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!Reviewers say compared to iSupport Software, Spiceworks Help Desk is:
Easier to adminEasier to set upBMC Remedy
(238)3.6 out of 5BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.SysAid
(214)4.4 out of 5SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.Reviewers say compared to iSupport Software, SysAid is:
Easier to adminBetter at supportIvanti Service Manager
(169)3.9 out of 5Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.ManageEngine ServiceDesk Plus
(147)4.2 out of 5Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.Cherwell Service Management
(127)4.0 out of 5Optimized for quick responseCherwell Service Management™ software is an IT service management (ITSM) solution that enables your IT team to implement and automate ITSM processes, while providing the extraordinary customer experience the business expects.EasyVista
(79)3.9 out of 5EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.Track-It!
(78)3.6 out of 5A fully integrated IT Help Desk and Asset Management solution for small to mid-sized organizations.SunView ChangeGear
(66)3.7 out of 5Optimized for quick responseSunView ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.vFire
(64)4.0 out of 5vFire is an enterprise level IT service management software tool.Vivantio
(59)4.1 out of 5Optimized for quick responseWelcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.Reviewers say compared to iSupport Software, Vivantio is:
Better at supportEasier to adminMicro Focus Service Management Automation (SMAX)
(57)4.0 out of 5Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.BMC FootPrints Service Core
(47)3.6 out of 5BMC FootPrints Service Core combines your service desk and desktop management functions into a single, unified console.Incident IQ
(43)4.5 out of 5Incident IQ is a cloud-based technology support platform that allows school districts to effectively support all the hardware, software and systems that teaching and learning depends on.Reviewers say compared to iSupport Software, Incident IQ is:
Better at supportBetter at meeting requirementsEasier to do business withSolarWinds Web Help Desk
(39)3.7 out of 5Web Help Desk & Asset Management Software.CA Service Management
(33)3.9 out of 5CA Service Management from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.
#1
"Scalable ITSM Tool for enterprise: ServicNow is being introduce as Service Management tool as part of organization DIGITAL Strategy. Its being use for Incident mgmt, Ticketing purpose. ServiceNow features provide complete reporting and analytics with minimal configuration. ServiceNow's OOTB Tabel API based architecture for querying helped us very well when integrating with Customer facing systems. Also ServiceNow API based architecture helped us to integrate with various platforms (Salesforce, Cloudsense, Aria) easily with lesser customization.
- Complete solutions (for ticketing) and can deliver complex functionality with minimum custamization
- ServiceNow Techincal team really heards customer feedback
"
See all ServiceNow reviews
#2
"Ticket tool made for the IT Supporter: Samanage is an easy application to use and get started with. The learning curve is nothing crazy while there's a lot of features available. There's often improvements to the application due to a good community where people can share requests etc. There's good options for creating self service forms and more and you can tweak them to a certain extend. It's easy to create a filter for the tickets in your organization and it's in general very intuitive. "
See all Samanage reviews
#3
"JIRA - A powerful and smart ticketing system: In JIRA the best thing likely is the workflow. We can have the ITIL workflow which helps the IT service desk. I manage the administration of the JIRA service desk in my organisation. I found it excellent where we can configure our own customized live queues. Also in JIRA service desk we can manage dashboard which includes variety gadgets like Pie chart, bar diagram, bubble chart etc. that helps to assess the team performance as well as the individual based on the real time functionality. It shows our process growth as well based on the unit wise. I myself found it more reliable compared to other ticket tracking system. Another feature I found excellent is the SLA which is an powerful one (Time to resolution) where you can add your own calendar based on the holidays so that SLA will be pause on the holidays which you have mentioned. "
See all Jira Service Desk reviews
#4
"Great system for managing a Service Desk and improving all the time!: The ability to track tickets (incidents and service requests), assets, problems and changes all in one place.
Additionally, the UI is mostly great and intuitive and the support staff at Freshservice are friendly and helpful.
The Workflow Automator is also fantastic as it allows you to modify and route tickets according to your own criteria."
See all Freshservice reviews
#5
"Darn good Help Desk Too.: What I like about Spiceworks, is that for the budding IT company, it's a low cost solution. The fact that it's cloud based, with a large user forum, that literally spans the planet, is very nice. I can get help and feedback on issues I run into from different perspectives. I love the way you can configure email addresses to create ticket automatically."
See all Spiceworks Help Desk reviews
#6
"The best software for control all tickets type: This software is very easy for use, it has a very friendly interface.. It helps the company to control the attendance and provide the types of tickets that happen most. It also shows the client's satisfaction when the employee terminates the ticket. I also like to have the function to export to excel."
See all BMC Remedy reviews
#7
"Powerful customer service: A ticket system that controls the service of our department, based on a software to track incidents or problems for the users of our company. The commitment generated by this tool is close with the user. In it we can observe each management of the agents or specialists of the system area, the same system is treated under a first level of attention and depending on the criticality of the problem, it is scaled to second levels of attention. Thanks to its historical section, we can verify who has had and who has seen each incident. This tool through users synchronized with the active directory of the company have privileges within the tool that allows you to consult, generate or edit tickets according to the role you have."
See all SysAid reviews
#8
"Very powerful tool: The admin console gives a lot of flexibility and is very powerful. In the vast majority of scenarios, I can configure Ivanti to support our business process with business objects, rules, workflows and quick actions. The community is very helpful and provides a lot of great ideas and creative solutions. I am constantly finding out new ways to use the tools Ivanti provides."
See all Ivanti Service Manager reviews
#9
"ManageEngine ServiceDesk plus best ticketing system solution : I like working with ManageEngine ServiceDesk plus as it the best solution for ticketing system,
It cover all your need to fit in your working environment. I'm using it since 5 years, and i can say clearly it is powerful software for the tickting sytem, it contain asset discovery, projects, task, technicians, requester, work flow, change managment, and email notification. And this not all the feature it has more than this, i recommend it very much to replace any other ticketing system. The setup and use is easy. Support is fast and professional "
#10
"Flexibility far beyond ITSM: Everything in the system is configurable and it is easy to build new capabilities, even very complex ones. we were able to build HR functionality prior to some of it being released by Cherwell and then incorporated a number of new features (called mergeable applications) to short cut delivery of a number of parts of the system. We now use the systen across a number of areas, many of which are outside of ITSM. We love working with the company, they have a simple, no-hassle commercial process, very helpful and humble culture that is very customer-focused. I also really like dealing with the support team. I recently had a difficult issue where on first call we spent 45 minutes on screen-share and also conferenced in one of the developers who handles that area and resolved the call! I have had consistently great interactions with Cherwell. New features and capabilities are being rolled out all the time. Platform upgrades are painless despite really heavy customization."
#11
"The EasyVista Experience: EasyVista is a dynamic service from which you build a custom platform that scales in complexity as your company grows. Whether your a small business, or large enterprise, EasyVista is hands down the easiest platform to deploy, learn, maintain, and use without sacrificing functionality. When leadership approaches my team with an initial change concept, I can be confident EasyVista will meet that need.
With an active user-community, and regular engagement with customers, EasyVista treats you like a true business partner and not just a software vendor/client relationship, and there always someone with out best interests at heart."
See all EasyVista reviews
#12
"Quick help desk with good features: It is very simple to install, configure and adapt to operation. Regarding this, note that the help desk service available is easy, since you can communicate with users quickly, tickets are easy to manage, prioritize, notify and assign to each user.
It has all the essential functions of a Help Desk, such as the management of asset and software licenses, a self-service portal and also something that I think is very important, a mobile interface.
I also have to commit that its integrated report engine Crystal Reports is quite powerful, easy to use and gathers all the necessary data to give a good support."
See all Track-It! reviews
#13
"NOT for MSP's: It is very good at being an ITIL ticketing system. The functions are there for a fully featured system. Incident, Change, Problem, REquest, etc. What it does it does well. It has a nice UI and it good for NEW companies, coming from another ticketing system you will find it a pain for the app team to move. "
See all SunView ChangeGear reviews
#14
"Simple, Realistic, Ease of Use and Cost effective IT Service Management tool.: The best thing about vFire is the dashboard view and time stamp on the service request.
Dashboard view offers great customization options, upto 15 types of columns can be added in a regular view.
Reports are exported in excel, they look nice and sorted.
The integration of the users information with on premise Active Directory is really good and shows a lot of detailed information."
See all vFire reviews
#15
"Impressive product : The application is logical and efficient promoting effective use. We are often surprised by additional features that provide well-thought out functionality. The workflow functionality was significantly better than we expected - it adds a lot of value."
See all Vivantio reviews
#16
"Machine learning embedded ITIL application: - Codeless configuration helps us to easily configure and modify existing forms, workflows, etc according to client requirements.
- Machine learning embedded in SMAX brings advanced features like Smart ticket, smart search, hot topic analysis, etc that help in reducing the resolution time.
- Cloud deployment is an added advantage giving us another alternative to the on-premise deployment"
#17
"HR call tracking: Using this software gives my team a clear and concise way of tracking customer data from what types of calls we get to tracking a call or an issue through everyone who's had contact with the customer"
#18
"Excellent Ticketing System: I was really satisfied with how intuitive IncidentIQ is for usage. The ability to submit tickets and its follow-up on those tickets could easily be reviewed at one glance in their user-friendly interface. We also integrated IIQ into their mobile app to get a better understanding of the tickets on the go.
Their webinar was very informative and allowed my team and I to gain better understanding of some of the existing and new features that are added into IIQ, thus allowing us to implement such features if we deem beneficial to our area of work.
I especially like their responsive tech support, they prioritize tech support and understands that it is essential in this line of work. "
See all Incident IQ reviews
#19
"Great HelpDesk for the Cost and Features: SolarWinds Web Help Desk allows us to fully manage our support issues and provided a great resource with the knowledgebase to be able to research past issues to help resolve current issues. The solution also provides a survey utility which allows us to survey our end users after ticket closure to ensure that we met their needs and if we did not we use that data to perform training to ensure that we meet their needs in the future."
See all SolarWinds Web Help Desk reviews
#20
"CA service Desk Manager for Incident/Request Management: CA service Desk is user friendly and powerful tool to manage project changes and incidents. A simple interface for ticket creation and incident management,ability to generate reports on incident tickets.We also use ticket templates which makes our life easy to clone them."
See all CA Service Management reviews
