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Compare Field Service Management Software and ServiceTitan 
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At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow Field Service Management
Star Rating
(52)4.4 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Field Service ManagementServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceTitan excels in its dispatch capabilities, scoring 8.9, which allows for efficient job assignment and tracking. In contrast, ServiceNow Field Service Management, while still strong at 8.7, does not match the level of user satisfaction in this area.
- Reviewers mention that ServiceNow Field Service Management shines in roles management, achieving a score of 9.0, which provides robust user permissions and role definitions. ServiceTitan, with a score of 8.4, offers good functionality but lacks the depth that some users desire.
- G2 users highlight that ServiceNow Field Service Management has superior autonomous task execution capabilities, scoring 8.0 compared to ServiceTitan's 4.7. This feature allows for more automation in workflows, which users find beneficial for reducing manual tasks.
- Users on G2 report that ServiceTitan's client notifications feature, scoring 8.5, is highly effective for keeping customers informed about service updates. ServiceNow Field Service Management, with a score of 8.1, provides similar functionality but does not receive the same level of praise.
- Reviewers mention that ServiceNow Field Service Management's reports feature is particularly strong, scoring 9.1, which allows for detailed analytics and insights. ServiceTitan, while scoring 8.4, does not offer the same depth of reporting capabilities that some users find essential.
- Users say that ServiceNow Field Service Management's natural language interaction feature, scoring 7.6, is more advanced than ServiceTitan's 4.8, making it easier for users to interact with the software using conversational language, which enhances user experience.
Pricing
Entry-Level Pricing
ServiceNow Field Service Management
No pricing availableServiceTitan
No pricing availableFree Trial
ServiceNow Field Service Management
No trial information availableServiceTitan
No trial information availableRatings
Meets Requirements
8.7
33
8.8
281
Ease of Use
8.3
46
8.5
285
Ease of Setup
7.7
43
6.9
213
Ease of Admin
8.2
18
8.1
192
Quality of Support
8.5
32
7.8
276
Has the product been a good partner in doing business?
9.1
16
8.7
193
Product Direction (% positive)
9.3
33
9.1
276
Features by Category
Generative AI
7.6
17
7.9
82
7.3
16
6.8
78
Before the Job
8.3
23
7.4
182
8.8
24
8.9
200
9.0
24
8.4
195
8.9
23
8.4
190
On the Job
8.7
23
8.6
196
8.7
23
7.8
198
7.7
22
7.3
180
8.2
22
8.5
201
7.7
22
8.1
170
After the Job
9.1
24
8.4
200
8.9
22
8.3
198
8.3
21
8.7
198
7.7
19
7.9
181
Agentic AI - Field Service Management
8.0
17
4.6
16
7.6
16
4.7
16
7.6
16
4.8
16
Categories
Categories
Shared Categories
ServiceNow Field Service Management and ServiceTitan are categorized as Field Service Management
Unique Categories
ServiceNow Field Service Management has no unique categories
ServiceTitan is categorized as Pest Control and HVAC
Reviews
Reviewers' Company Size
ServiceNow Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Telecommunications
8.3%
Computer Software
8.3%
Retail
6.3%
Consulting
4.2%
Other
50.0%
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Discussions
ServiceNow Field Service Management has no discussions with answers
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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