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Compare Seismic Knowledge and Serviceware Knowledge 
Featured Products
At a Glance
Market Segments
Mid-Market (65.0% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
No pricing available
$8.00
Seismic Knowledge
Star Rating
(103)4.3 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Seismic KnowledgeServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSeismic Knowledge vs Serviceware Knowledge
When assessing the two solutions, reviewers found Serviceware Knowledge easier to use, administer, and do business with overall. However, reviewers preferred the ease of set up with Seismic Knowledge.
- Reviewers felt that Serviceware Knowledge meets the needs of their business better than Seismic Knowledge.
- When comparing quality of ongoing product support, reviewers felt that Serviceware Knowledge is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Serviceware Knowledge over Seismic Knowledge.
Pricing
Entry-Level Pricing
Seismic Knowledge
No pricing availableServiceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Seismic Knowledge
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
8.4
85
8.9
25
Ease of Use
8.8
85
9.5
25
Ease of Setup
9.3
25
9.0
21
Ease of Admin
8.1
25
8.3
22
Quality of Support
8.8
68
9.2
25
Has the product been a good partner in doing business?
9.4
21
9.5
22
Product Direction (% positive)
9.0
79
9.5
25
Features by Category
Administration
7.6
9
Not enough data
8.3
11
Not enough data
7.7
8
Feature Not Available
Knowledge Management
8.3
11
Not enough data
6.7
8
Not enough data
7.2
9
Not enough data
Compliance
8.7
9
Not enough data
8.0
5
Not enough data
Feature Not Available
Not enough data
8.7
5
Not enough data
Customer Support
7.9
14
Not enough data
7.7
10
Not enough data
Feature Not Available
Not enough data
Data Security
9.0
5
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
Administration
7.8
6
Not enough data
7.1
8
Not enough data
9.3
9
Not enough data
Generative AI
Not enough data
Not enough data
Account Options
8.7
10
Not enough data
7.8
9
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.8
10
Not enough data
Q&A Tools
9.2
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
8.8
11
Not enough data
8.6
12
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
11
Not enough data
8.0
11
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Seismic Knowledge and Serviceware Knowledge are categorized as Contact Center Knowledge Base and Customer Self-Service
Unique Categories
Seismic Knowledge is categorized as Productivity Bots and Q&A Platforms
Serviceware Knowledge is categorized as Knowledge Base
Reviews
Reviewers' Company Size
Seismic Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.0%
Financial Services
18.0%
Information Technology and Services
7.0%
Education Management
5.0%
Non-Profit Organization Management
4.0%
Other
45.0%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
Do we have enough existing content for Obie to be useful?
1 Comment
Official Response from Seismic Knowledge
While Obie fits best with growing organizations (75+), it's never too early to start thinking about knowledge management! In fact, Obie.ai is a great...Read more
We have too much information, unorganized across different tools. Is Obie still a fit?
1 Comment
Official Response from Seismic Knowledge
Did you say a perfect storm?! A common worry is that you need to organize the knowledge you have before being able to take advantage of Obie. Our technology...Read more
Is there a lot of effort to get started with Obie?
1 Comment
Official Response from Seismic Knowledge
A common trade-off for knowledge platforms is your time. Well, not with Obie. Our platform is built to connect with existing knowledge in seconds, and can be...Read more
Serviceware Knowledge has no discussions with answers
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