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Compare SAP Field Service Management and Salesforce Field Service 
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At a Glance
Market Segments
Enterprise (44.0% of reviews)
Mid-Market (42.5% of reviews)
Entry-Level Pricing
No pricing available
$165.00 1 User Per Month
SAP Field Service Management
Star Rating
(36)4.2 out of 5
Market Segments
Enterprise (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Field Service ManagementSalesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Field Service Management excels in its AI Text Summarization feature, scoring 9.2, which reviewers mention significantly enhances their ability to quickly digest information and make informed decisions. In contrast, Salesforce Field Service's AI Text Summarization scored lower at 8.2, indicating a less robust capability in this area.
- Reviewers mention that SAP's Calendar and Dispatch functionalities are highly rated at 9.2, providing seamless scheduling and resource allocation. Users on G2 highlight that this efficiency leads to improved operational workflows compared to Salesforce Field Service, which scored 8.5 in both categories.
- Users say that SAP Field Service Management's Invoicing feature stands out with a score of 9.0, allowing for streamlined billing processes. In comparison, Salesforce Field Service's Invoicing feature received a lower score of 8.2, suggesting that users may face more challenges in managing invoices effectively.
- G2 users report that both platforms have similar Quality of Support ratings at 8.5, but reviewers mention that SAP Field Service Management has been a more reliable partner in business, with a higher score in product direction at 8.2 compared to Salesforce's 8.8, indicating a more positive outlook on future developments.
- Users on G2 highlight that SAP Field Service Management's Employee Communication feature is rated at 8.8, which reviewers say facilitates better interaction among team members. Salesforce Field Service, while still strong at 8.5, may not provide the same level of communication efficiency as reported by users.
- Reviewers mention that SAP Field Service Management's Analytics feature, rated at 8.3, provides valuable insights that help in decision-making, while Salesforce Field Service's Analytics scored slightly higher at 8.7, indicating a more comprehensive analytical capability that users find beneficial for tracking performance metrics.
Pricing
Entry-Level Pricing
SAP Field Service Management
No pricing availableSalesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
SAP Field Service Management
Free Trial is available
Salesforce Field Service
No trial information availableRatings
Meets Requirements
8.8
23
8.6
347
Ease of Use
7.9
23
8.4
737
Ease of Setup
8.1
12
7.8
604
Ease of Admin
Not enough data
8.3
170
Quality of Support
8.6
20
8.6
337
Has the product been a good partner in doing business?
9.0
5
8.7
163
Product Direction (% positive)
8.9
22
9.0
340
Features by Category
Generative AI
8.3
14
7.9
152
8.3
14
7.5
150
Before the Job
8.9
17
8.5
276
8.8
17
8.6
270
8.6
18
8.6
276
8.1
15
8.4
268
On the Job
9.1
16
Feature Not Available
9.0
17
8.5
273
8.3
17
Feature Not Available
8.3
16
8.5
274
8.6
17
8.4
226
After the Job
8.8
16
8.6
277
8.6
15
8.6
272
8.7
15
8.2
226
8.2
15
8.7
225
Agentic AI - Field Service Management
7.7
8
7.8
58
8.1
8
7.9
59
8.3
8
8.2
58
Categories
Categories
Shared Categories
SAP Field Service Management and Salesforce Field Service are categorized as Field Service Management
Unique Categories
SAP Field Service Management has no unique categories
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
SAP Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Construction
12.0%
Manufacturing
8.0%
Information Technology and Services
8.0%
Utilities
4.0%
Other
52.0%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Discussions
SAP Field Service Management has no discussions with answers
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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