# Agentforce Field Service (formerly Salesforce Field Service) vs SAP Field Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that **Agentforce Field Service** excels in its ability to transform business operations, with users highlighting its autonomous dispatch and triage capabilities that allow the system to proactively address issues before human intervention is needed. This feature significantly enhances efficiency and reduces response times.
- **Users say** that **SAP Field Service Management** offers impressive real-time scheduling and mobile access for technicians, which boosts field efficiency. Reviewers appreciate how this functionality aids in faster technician dispatching, ultimately improving response times and visibility.
- **According to verified reviews** , **Agentforce Field Service** has a strong focus on operational management, with users noting that it has greatly improved the management of ground operations and reduced inconsistencies, leading to better overall customer service.
- **Reviewers mention** that while **SAP Field Service Management** provides a flexible user experience with customizable workflows and forms, some users find it challenging to configure the system to meet their specific needs, which can hinder its effectiveness in certain scenarios.
- **G2 reviewers highlight** that **SAP Field Service Management** scores well in ease of setup, with many users appreciating the intuitive onboarding process that helps them get started quickly. In contrast, **Agentforce Field Service** has received mixed feedback regarding its setup, with some users finding it less straightforward.
- **Users report** that both products offer quality support, but **SAP Field Service Management** stands out with a slightly higher score in this area, indicating that users feel well-supported in their day-to-day operations, which is crucial for maintaining service quality.



| | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,047 | 73 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Enterprise (40.7% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### SAP Field Service Management

Pros:
- Ease of Use (18 reviews)
- Real-Time Data (17 reviews)

Cons:
- Learning Curve (18 reviews)
- Improvement Needed (14 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.8 (40 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.2 (41 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 8.3 (30 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.6 (6 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.4 (36 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.0 (7 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.5 (39 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### SAP Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **SAP Field Service Management** | 8.7/10 | 36 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 8.6 (17 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 8.4 (15 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.2 (24 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.9 (20 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.9 (23 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.5 (19 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Location** | Feature Not Available | 9.3 (22 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 9.1 (24 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.4 (18 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.4 (17 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 8.9 (21 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.9 (20 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.6 (18 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.9 (19 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 8.5 (22 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | 8.2 (10 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 8.3 (10 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | 8.7 (10 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | SAP Field Service Management | 
|---|---|---|
| **Small-Business** | 21.7% | 22.2% | 
| **Mid-Market** | 42.7% | 37.0% | 
| **Enterprise** | 35.5% | 40.7% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### SAP Field Service Management

- **Computer Software:** 11.6%
- **Logistics and Supply Chain:** 9.3%
- **Accounting:** 7.0%
- **Construction:** 7.0%
- **Information Technology and Services:** 7.0%
- **Chemicals:** 4.7%
- **Manufacturing:** 4.7%
- **Airlines/Aviation:** 2.3%
- **Apparel & Fashion:** 2.3%
- **Architecture & Planning:** 2.3%
- **Other:** 41.9%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (516 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (369 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to SAP Field Service Management

- [Oracle Field Service](https://www.g2.com/products/oracle-field-service/reviews) — 3.9/5 stars (23 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (407 reviews)
- [VISITOUR](https://www.g2.com/products/visitour/reviews) — 4.5/5 stars (1 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4872 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5345 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1588 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### SAP Field Service Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-sap-field-service-management)