Compare Agentforce Field Service (formerly Salesforce Field Service) and Simpro 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (75.4% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Contact Us 1 Licence Per Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSimpro
Star Rating
(391)4.2 out of 5
Market Segments
Small-Business (75.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Licence Per Month
Learn more about SimproSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its overall user satisfaction, boasting a significantly higher G2 Score compared to Simpro. Users appreciate its seamless integration with the Salesforce platform, which enhances efficiency in field operations.
- Users say that Simpro offers a stable and user-friendly experience, particularly highlighting its single source of truth for quoting, scheduling, and job costing. This feature helps reduce duplication and errors, making it a solid choice for small businesses.
- According to verified reviews, Salesforce Field Service excels in smart scheduling and real-time visibility, which users find invaluable for managing field operations. The powerful mobile app for technicians is frequently mentioned as a game-changer for on-the-go access to important information.
- Reviewers mention that while Simpro has strong job costing capabilities, it sometimes struggles with configuration challenges, which can hinder its adaptability to specific workflow needs. This feedback suggests that users may face limitations when trying to customize the software for their unique requirements.
- Users highlight that Salesforce Field Service makes planning and dispatching much easier by consolidating all critical information in one location. This feature is particularly beneficial for mid-market companies looking to streamline their operations.
- G2 reviewers note that while Simpro's customer support team is helpful, Salesforce Field Service receives higher marks for quality of support, indicating that users may find more responsive assistance when using Salesforce's offerings.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Simpro
Simpro Premium
Contact Us
1 Licence Per Month
- Lead Management
- Estimating and Quoting
- Scheduling and Dispatch
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableSimpro
No trial information availableRatings
Meets Requirements
8.6
349
7.8
277
Ease of Use
8.4
739
7.8
281
Ease of Setup
7.8
606
6.3
163
Ease of Admin
8.3
170
7.6
169
Quality of Support
8.6
339
7.9
267
Has the product been a good partner in doing business?
8.7
163
8.0
167
Product Direction (% positive)
9.0
342
8.4
269
Features by Category
Task Management
Not enough data
8.0
26
Not enough data
7.2
27
Not enough data
7.4
28
Not enough data
8.6
29
Not enough data
8.3
29
Not enough data
7.2
29
Site Management
Not enough data
7.4
29
Not enough data
7.4
28
Not enough data
6.5
29
Not enough data
7.0
28
Not enough data
7.2
28
Not enough data
6.8
29
Not enough data
7.6
29
Workflow Management
Not enough data
8.0
16
Not enough data
7.7
15
Job Costing
Not enough data
8.1
15
Not enough data
8.3
15
Not enough data
8.1
15
Data Gathering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bid Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development Tools
Not enough data
6.4
47
Not enough data
5.5
34
Not enough data
6.5
55
Field Tools
Not enough data
6.4
32
Not enough data
7.6
55
Not enough data
6.5
47
Not enough data
7.4
58
Not enough data
5.9
48
Not enough data
7.2
54
Back Office Tools
Not enough data
7.2
61
Not enough data
8.4
71
Not enough data
7.9
64
Generative AI
7.9
152
7.3
98
7.5
150
6.5
91
Before the Job
8.5
276
7.7
189
8.6
270
7.3
176
8.6
276
7.9
187
8.4
268
7.7
167
On the Job
Feature Not Available
7.6
191
8.5
273
7.3
197
Feature Not Available
Feature Not Available
8.5
274
6.8
148
8.4
226
6.9
160
After the Job
8.6
278
7.4
210
8.6
272
7.2
197
8.2
226
8.2
215
8.7
227
6.8
152
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Simpro are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Simpro is categorized as Construction Estimating, Construction Project Management, HVAC, Takeoff, and Mobile Forms Automation
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
37.6%
Electrical/Electronic Manufacturing
14.0%
Facilities Services
9.3%
Mechanical or Industrial Engineering
6.5%
Security and Investigations
4.9%
Other
27.7%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
Who is this software best for?
1 Comment
Official Response from Simpro
simPRO was created by trade contractors, for trade contractors. Our solutions are best for commercial and residential businesses in the field service...Read more
How does this software benefit them?
1 Comment
Official Response from Simpro
simPRO helps you organize and automate your processes to maximize profitability.
With cloud-based solutions for your office and mobile apps for your...Read more
How technical do users need to be to use the software?
1 Comment
Official Response from Simpro
Our implementation consultants, customer success and customer support teams ensure that you always have the help you need from the initial setup stage to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
