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Compare Salesforce Field Service and Service Fusion 
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At a Glance
Market Segments
Mid-Market (42.5% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Starting at $208.00
Salesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansService Fusion
Star Rating
(118)4.1 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $208.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Service Fusion excels in its ease of use with a score of 8.6, making it particularly favorable for small businesses that may not have extensive technical resources. In contrast, Salesforce Field Service, while still user-friendly, has a slightly lower score of 8.4, which some users feel may require more training to navigate effectively.
- Reviewers mention that Service Fusion's dispatch feature is highly rated at 8.9, allowing for efficient job assignment and management. Salesforce Field Service, however, has a solid score of 8.5 in this area, but some users feel it lacks the intuitive interface that Service Fusion offers.
- G2 users highlight that Service Fusion's reporting and analytics capabilities score 7.6, which some find limiting for in-depth analysis. Conversely, Salesforce Field Service shines with a score of 8.7, with users praising its advanced reporting features that provide deeper insights into field operations.
- Users on G2 report that Service Fusion's invoicing feature scores 8.6, which is appreciated for its straightforward process. However, Salesforce Field Service's invoicing score of 8.2 is seen as less robust, with some users wishing for more customization options.
- Reviewers mention that both platforms have strong mobile capabilities, but Service Fusion's mobile payments feature scores 8.3, which users find particularly useful for on-the-go transactions. Salesforce Field Service, while competitive, has a slightly lower score of 8.2, leading some users to prefer Service Fusion for mobile operations.
- Users say that Service Fusion's customer support is rated at 8.5, with many praising the responsiveness and helpfulness of the support team. Salesforce Field Service matches this score but some users report that response times can vary, leading to a perception of inconsistency in support quality.
Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Service Fusion
STARTER
Starting at $208.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
Free Trial
Salesforce Field Service
No trial information availableService Fusion
No trial information availableRatings
Meets Requirements
8.6
347
8.2
108
Ease of Use
8.4
737
8.5
108
Ease of Setup
7.8
604
7.9
77
Ease of Admin
8.3
170
8.2
75
Quality of Support
8.6
337
8.4
107
Has the product been a good partner in doing business?
8.7
163
8.5
75
Product Direction (% positive)
9.0
340
8.2
109
Features by Category
Payment Processing
Not enough data
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Administration
Not enough data
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Payment Options
Not enough data
Feature Not Available
Not enough data
8.4
25
Security
Not enough data
8.1
24
Platform
Not enough data
7.1
26
Not enough data
Feature Not Available
Generative AI
7.9
152
7.9
20
7.5
150
7.3
20
Before the Job
8.5
276
8.3
78
8.6
270
8.9
80
8.6
276
8.3
78
8.4
268
8.4
80
On the Job
Feature Not Available
8.1
78
8.5
273
8.0
79
Feature Not Available
7.4
59
8.5
274
8.1
73
8.4
226
Feature Not Available
After the Job
8.6
277
7.6
75
8.6
272
7.3
71
8.2
226
8.5
77
8.7
225
7.4
62
Agentic AI - Field Service Management
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Not enough data
Categories
Categories
Shared Categories
Salesforce Field Service and Service Fusion are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
Service Fusion is categorized as Payment Processing and HVAC
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
30.7%
Electrical/Electronic Manufacturing
9.6%
Consumer Services
8.8%
Facilities Services
7.0%
Information Technology and Services
4.4%
Other
39.5%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
When will Service Fusion be able integrate HST with Quickbooks properly?
3 Comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 Comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 Comment
AS
Yes it is! It will sync every night and works great with it. Read more
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