# Agentforce Field Service (formerly Salesforce Field Service) vs Successware Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **ease of use** , with users appreciating its intuitive interface that simplifies task management and scheduling. One user noted that it acts like a "smart helper" by guiding workers on their tasks and routes, enhancing overall efficiency.
- **Users say** that Successware offers strong **CRM capabilities** , particularly in payment processing and lead management. Reviewers highlighted its ability to manage multiple activities seamlessly, making it a powerful tool for small businesses looking to consolidate their operations.
- **According to verified reviews** , Agentforce Field Service stands out for its **real-time tracking** and **smart scheduling** features, which significantly improve team efficiency and customer satisfaction. Users have praised how these features help in managing on-site teams effectively.
- **Reviewers mention** that Successware provides solid **support and training** , with many users appreciating the tech support available for various areas of the software. This aspect is particularly beneficial for small businesses that may require more hands-on assistance during implementation.
- **G2 reviewers highlight** that while Successware has a strong focus on **invoicing** and project management, it may struggle with **ease of setup** compared to Agentforce Field Service. Users have noted that the onboarding process can be less intuitive, which may pose challenges for new users.
- **Users report** that Agentforce Field Service's **analytics and reporting** capabilities are superior, with many finding the insights provided to be invaluable for decision-making. Reviewers have noted that these features help teams complete jobs faster and manage field operations more efficiently.



| | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,046 | 30 | 
| **Largest Market Segment** | Mid-Market (42.8% of reviews) | Small-Business (69.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Scheduling Management (103 reviews)
- Ease of Use (63 reviews)

Cons:
- Learning Curve (84 reviews)
- Improvement Needed (74 reviews)

### Successware

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 7.8 (23 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 6.7 (23 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 6.7 (12 reviews) | 
  | **Ease of Admin** | 8.3 (190 reviews) | 7.5 (14 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 7.8 (25 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (182 reviews) | 8.7 (14 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 6.7 (25 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Successware

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 368 |
| **Successware** | 8.1/10 | 26 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Calendar** | 8.6 (295 reviews) | 9.1 (20 reviews) | 
| **Dispatch** | 8.7 (290 reviews) | 8.5 (24 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.1 (21 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.7 (19 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Location** | Feature Not Available | 7.8 (23 reviews) | 
| **Employee Communication** | 8.5 (279 reviews) | 7.8 (20 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.6 (16 reviews) | 
| **Client Notifications** | 8.5 (272 reviews) | 6.3 (20 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 6.7 (13 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Reports** | 8.7 (281 reviews) | 8.3 (23 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 7.9 (21 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.9 (21 reviews) | 
| **CRM Integrations** | 8.7 (242 reviews) | 8.3 (12 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Small-Business** | 21.6% | 69.0% | 
| **Mid-Market** | 42.8% | 31.0% | 
| **Enterprise** | 35.6% | 0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.3%
- **Manufacturing:** 8.0%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### Successware

- **Consumer Services:** 34.5%
- **Construction:** 34.5%
- **Facilities Services:** 10.3%
- **Telecommunications:** 6.9%
- **Professional Training & Coaching:** 3.4%
- **Mechanical or Industrial Engineering:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Electrical/Electronic Manufacturing:** 3.4%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (398 reviews)

### Alternatives to Successware

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (354 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (398 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5160 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1539 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Successware

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-clockwork-ip-successware)