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Compare Salesforce Field Service and Successware 
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At a Glance
Market Segments
Mid-Market (42.5% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Salesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSuccessware
Star Rating
(31)4.0 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuccesswareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Successware excels in its Invoicing feature, scoring 8.9, which reviewers mention allows for easy and efficient billing processes, making it a favorite among small businesses.
- Reviewers mention that Salesforce Field Service shines in Client Notifications, with a score of 8.5, highlighting its ability to keep customers informed about service appointments, which enhances customer satisfaction.
- G2 users indicate that Successware's Calendar feature is highly rated at 9.1, with users saying it provides a user-friendly interface for scheduling, which is particularly beneficial for small businesses managing multiple appointments.
- Users on G2 report that Salesforce Field Service's Analytics feature, scoring 8.7, offers robust reporting capabilities that help mid-market companies make data-driven decisions, a feature that is often praised in reviews.
- Reviewers mention that Successware's Roles feature, rated at 9.2, allows for clear role assignments and permissions, which users say is crucial for small teams to maintain organization and accountability.
- Users say that Salesforce Field Service's Employee Communication feature, with a score of 8.5, facilitates seamless communication among team members, which is essential for efficient field operations, according to many reviewers.
Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Successware
No pricing availableFree Trial
Salesforce Field Service
No trial information availableSuccessware
No trial information availableRatings
Meets Requirements
8.6
347
7.8
24
Ease of Use
8.4
737
6.9
24
Ease of Setup
7.8
604
6.9
13
Ease of Admin
8.3
170
7.5
14
Quality of Support
8.6
337
7.9
26
Has the product been a good partner in doing business?
8.7
163
8.7
14
Product Direction (% positive)
9.0
340
6.9
26
Features by Category
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
9.1
21
8.6
270
8.6
25
8.6
276
9.2
22
8.4
268
8.8
20
On the Job
Feature Not Available
7.8
24
8.5
273
7.9
21
Feature Not Available
7.7
17
8.5
274
6.4
21
8.4
226
6.9
14
After the Job
8.6
277
8.4
24
8.6
272
8.0
22
8.2
226
8.9
22
8.7
225
8.5
13
Agentic AI - Field Service Management
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Not enough data
Categories
Categories
Shared Categories
Salesforce Field Service and Successware are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
Successware has no unique categories
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Successware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Consumer Services
33.3%
Construction
33.3%
Facilities Services
10.0%
Telecommunications
6.7%
Professional Training & Coaching
3.3%
Other
13.3%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
Successware has no discussions with answers
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