G2 reviewers report that Restroworks Restaurant POS excels in overall user satisfaction, boasting a significantly higher star rating of 4.8 compared to Silverware's 3.8. Users appreciate its comprehensive features, with one reviewer highlighting its "complete and well-integrated ecosystem for restaurant operations."
Users say that Silverware offers a user-friendly experience, particularly for servers and back-end management. One user noted the system's "excellent reporting features to increase profits," which can be a strong asset for small businesses looking to optimize their operations.
According to verified reviews, Restroworks shines in support quality, receiving a high score of 9.5. Reviewers mention that the support service is "good" and that the system is "easy to handle," which is crucial for restaurants that rely on timely assistance.
Reviewers mention that Silverware has some challenges with configuration and meeting specific workflow needs, which may hinder its effectiveness for some users. Despite its strengths, such as remote updates for multiple locations, it may not be as adaptable as Restroworks.
Users highlight that Restroworks offers superior ease of setup and administration, with scores of 9.5 and 9.3 respectively. This is particularly beneficial for new restaurant owners who need a straightforward onboarding process, as one user noted the system's "simple to use billing and POS solution."
G2 reviewers report that while Silverware has a strong focus on menu building and table management, it falls short in areas like inventory management and loyalty features, scoring lower than Restroworks. Users of Restroworks appreciate its robust inventory management capabilities, which are essential for maintaining stock levels efficiently.
What exactly is included in Silverware POS and what are extra modules?
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Official Response from Silverware
Silverware POS has always distinguished itself by having more features included than most other POS solutions.
Standard features include: Table...Read more
Is Silverware so complicated? Will I have to call you daily for support?
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Official Response from Silverware
No. Silverware POS has an intuitive graphical interface that many users find extremely easy to navigate.
Adding a new menu item or changing a price takes...Read more
How often do you update Silverware POS?
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Official Response from Silverware
The short answer is at least once a year. We constantly receive feedback and suggestions from thousands of customers. That means throughout the year...Read more
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