Compare ServiceMax and Zuper 
At a Glance
Market Segments
Mid-Market (40.9% of reviews)
Small-Business (54.9% of reviews)
Entry-Level Pricing
Contact Us 1 User
Contact Us 1 User Per Year
ServiceMax
Star Rating
(145)4.2 out of 5
Market Segments
Mid-Market (40.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxZuper
Star Rating
(150)4.7 out of 5
Market Segments
Small-Business (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zuper excels in user satisfaction, boasting a higher star rating compared to ServiceMax. Users appreciate its intuitive dashboard and rich reporting capabilities, which enhance productivity and streamline field operations.
- According to verified reviews, Zuper's integration strength with multiple tools is a standout feature, allowing for a seamless workflow that promotes high profitability. In contrast, some ServiceMax users have noted performance issues and occasional downtime, which can disrupt operations.
- Reviewers mention that Zuper's mobile application is a significant advantage, enabling users to work remotely without hassle. This feature is particularly praised for its offline accessibility, which enhances productivity. ServiceMax, while also offering mobile capabilities, does not receive the same level of enthusiasm in this area.
- Users say that Zuper provides a better overall experience in terms of support quality, with a notably higher score in this area. Reviewers highlight Zuper's responsive customer service and effective problem-solving, while ServiceMax users have expressed concerns about the quality of support they receive.
- According to recent feedback, Zuper's ease of use is a major selling point, with users finding it straightforward to navigate and implement. In comparison, ServiceMax users have reported some challenges with configuration and setup, which can hinder the initial user experience.
- G2 reviewers highlight Zuper's strong performance in analytics and reporting, which helps users track productivity and customer satisfaction effectively. While ServiceMax also offers these features, Zuper's users feel that its tools are more user-friendly and effective for their day-to-day operations.
Pricing
Entry-Level Pricing
ServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Zuper
Starter
Contact Us
1 User Per Year
Get the essentials to manage jobs, track technicians, collaborate, and handle inventory and payments with ease.
- Manage one-off and recurring jobs with ease.
- Track technicians live via mobile and desktop apps.
- Customize job notes, statuses, and checklists.
Free Trial
ServiceMax
No trial information availableZuper
No trial information availableRatings
Meets Requirements
8.5
127
8.8
110
Ease of Use
8.4
127
8.9
116
Ease of Setup
8.1
71
8.1
113
Ease of Admin
8.1
54
8.8
96
Quality of Support
8.1
122
9.6
111
Has the product been a good partner in doing business?
8.4
53
9.4
96
Product Direction (% positive)
8.6
121
9.9
107
Features by Category
Generative AI
6.6
47
Feature Not Available
Feature Not Available
Feature Not Available
Before the Job
8.4
69
8.1
89
8.4
68
8.6
91
8.5
65
8.3
87
8.1
68
7.9
83
On the Job
8.0
59
7.9
88
7.8
66
8.5
90
7.3
58
8.0
79
7.4
58
8.1
78
7.8
55
6.9
69
After the Job
8.2
66
8.1
84
8.2
68
7.9
83
7.7
63
7.1
71
7.6
57
8.0
79
Agentic AI - Field Service Management
8.3
5
8.9
9
8.0
5
8.5
9
9.7
5
9.1
9
Categories
Categories
Shared Categories
ServiceMax and Zuper are categorized as Field Service Management
Unique Categories
ServiceMax has no unique categories
Zuper has no unique categories
Reviews
Reviewers' Company Size
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zuper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.7%
Medical Devices
8.6%
Oil & Energy
6.4%
Telecommunications
5.7%
Computer Software
5.7%
Other
52.9%
Information Technology and Services
9.9%
Construction
9.9%
Consumer Services
9.9%
Facilities Services
7.0%
Food & Beverages
4.2%
Other
59.2%
Alternatives
Discussions
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
What is Zuper Pro used for?
1 Comment
Official Response from Zuper
Zuper is used to optimize service operations, enhance workforce productivity, and deliver exceptional customer service.
Zuper is the most flexible field...Read more
Zuper has no more discussions with answers
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