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Compare ServiceMax and mHelpDesk 
Featured Products
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Small-Business (43.5% of reviews)
Entry-Level Pricing
Contact Us 1 User
No pricing available
ServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxmHelpDesk
Star Rating
(146)4.0 out of 5
Market Segments
Small-Business (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceMax excels in streamlining field service operations, leveraging AI-driven scheduling to enhance efficiency. Users appreciate its ability to assign the right technician to the right job and track work progress in real-time, making it a robust choice for mid-market businesses.
- Users say that mHelpDesk is particularly user-friendly, with many highlighting its step-by-step instructions that cater to those who may not be tech-savvy. This simplicity makes it a great option for small businesses looking for an accessible solution.
- Reviewers mention that while ServiceMax is built on the reliable Salesforce platform, some users have encountered performance issues or downtime, which can disrupt operations. This aspect may be a concern for businesses that require consistent uptime.
- According to verified reviews, mHelpDesk offers a straightforward setup process, with users noting that it is not complicated and can accommodate an infinite number of customers. This ease of use is particularly beneficial for small businesses with limited IT resources.
- G2 reviewers highlight that ServiceMax's automation features significantly enhance operational efficiency, but some users feel that the platform could improve in areas like performance stability. This feedback suggests that while it has powerful capabilities, reliability remains a critical factor for users.
- Users report that both products provide solid support, but mHelpDesk stands out for its personalized assistance, with users appreciating how support staff guide them through processes carefully. This level of support can be crucial for businesses that may struggle with technology.
Pricing
Entry-Level Pricing
ServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
mHelpDesk
No pricing availableFree Trial
ServiceMax
No trial information availablemHelpDesk
Free Trial is available
Ratings
Meets Requirements
8.5
126
8.2
114
Ease of Use
8.4
126
8.2
116
Ease of Setup
8.1
71
7.6
46
Ease of Admin
8.1
54
8.0
45
Quality of Support
8.1
122
8.2
115
Has the product been a good partner in doing business?
8.4
53
7.6
45
Product Direction (% positive)
8.5
120
7.0
114
Features by Category
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.6
47
Not enough data
Feature Not Available
Not enough data
Before the Job
8.3
68
8.0
57
8.4
68
7.9
53
8.5
65
8.1
53
8.1
68
7.9
52
On the Job
8.0
59
7.4
11
7.8
65
8.2
56
7.3
58
7.8
6
7.4
58
8.0
46
7.8
55
8.1
6
After the Job
8.2
66
8.1
56
8.2
68
8.0
47
7.7
63
8.1
42
7.6
57
8.1
38
Agentic AI - Field Service Management
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceMax and mHelpDesk are categorized as Field Service Management
Unique Categories
ServiceMax has no unique categories
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Hospital & Health Care
9.9%
Education Management
9.2%
Utilities
6.1%
Retail
4.6%
Real Estate
4.6%
Other
65.6%
Alternatives
Discussions
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
mHelpDesk has no discussions with answers
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