Compare Planhat and Staircase AI by Gainsight 
Featured Products
At a Glance
Market Segments
Mid-Market (61.1% of reviews)
Not enough data
Entry-Level Pricing
Custom
No pricing available
Planhat
Star Rating
(912)4.5 out of 5
Market Segments
Mid-Market (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Learn more about PlanhatStaircase AI by Gainsight
Star Rating
(2)0.0 out of 5
Market Segments
Not enough data
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Staircase AI by GainsightSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Planhat excels in providing a clean and intuitive interface, making it easy for users to track customer health and manage accounts effectively. Users appreciate the customizable dashboards that allow for quick visualization of renewal risks and actionable insights.
- Users say that Staircase AI by Gainsight is very simple to navigate, which is particularly beneficial for new team members. This ease of use is highlighted as a significant advantage, making onboarding smoother and quicker for teams.
- According to verified reviews, Planhat has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Reviewers have noted the excellent support they receive, with specific mentions of helpful team members who enhance the user experience.
- Reviewers mention that while Staircase AI offers a responsive support team, it faces challenges in certain advanced features compared to Planhat. For instance, users have pointed out that Planhat's capabilities in customer monitoring and playbooks are more robust, providing better tools for proactive customer engagement.
- Users highlight that Planhat's implementation process is generally smooth, although some have noted that it can be complex for specific workflows. In contrast, Staircase AI is praised for its quick setup, which is a significant plus for teams looking to get started without extensive configuration.
- G2 reviewers indicate that while both platforms serve the mid-market well, Planhat's broader user base and higher number of reviews suggest a more established presence in the market. This can provide potential buyers with greater confidence in the platform's reliability and ongoing development.
Pricing
Entry-Level Pricing
Planhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Staircase AI by Gainsight
No pricing availableFree Trial
Planhat
No trial information availableStaircase AI by Gainsight
No trial information availableRatings
Meets Requirements
8.6
745
Not enough data
Ease of Use
8.3
754
Not enough data
Ease of Setup
7.6
511
Not enough data
Ease of Admin
8.2
456
Not enough data
Quality of Support
9.2
724
Not enough data
Has the product been a good partner in doing business?
9.3
453
Not enough data
Product Direction (% positive)
9.2
696
Not enough data
Features by Category
Sales Force Automation
8.4
28
Not enough data
7.5
25
Not enough data
7.4
24
Not enough data
8.2
28
Not enough data
6.7
24
Not enough data
8.6
25
Not enough data
7.0
23
Not enough data
6.2
24
Not enough data
6.5
25
Not enough data
Marketing Automation
7.3
27
Not enough data
6.7
26
Not enough data
5.9
25
Not enough data
5.3
25
Not enough data
Customer Support
7.2
27
Not enough data
7.0
28
Not enough data
7.4
28
Not enough data
5.8
24
Not enough data
6.3
24
Not enough data
Reporting & Analytics
7.6
29
Not enough data
7.4
29
Not enough data
7.0
26
Not enough data
Mobile & Social
6.2
24
Not enough data
5.6
23
Not enough data
5.0
23
Not enough data
Platform
8.7
51
Not enough data
8.3
50
Not enough data
8.6
50
Not enough data
7.4
47
Not enough data
5.6
44
Not enough data
6.7
46
Not enough data
8.3
48
Not enough data
7.1
46
Not enough data
Integration
7.7
40
Not enough data
7.8
40
Not enough data
7.4
38
Not enough data
Generative AI
7.0
18
Not enough data
Agentic AI - CRM
6.1
17
Not enough data
6.4
17
Not enough data
6.5
17
Not enough data
5.9
17
Not enough data
6.5
16
Not enough data
6.1
16
Not enough data
6.0
16
Not enough data
Customer Information
8.7
560
|
Verified
Not enough data
8.8
549
|
Verified
Not enough data
8.8
564
|
Verified
Not enough data
8.2
547
|
Verified
Not enough data
8.5
513
|
Verified
Not enough data
8.0
490
|
Verified
Not enough data
7.2
419
|
Verified
Feature Not Available
Predictions
7.9
496
|
Verified
Not enough data
7.5
432
|
Verified
Not enough data
8.3
494
|
Verified
Not enough data
6.7
348
|
Verified
Not enough data
Platform
8.3
550
|
Verified
Not enough data
8.1
523
|
Verified
Not enough data
8.2
489
|
Verified
Not enough data
8.5
502
|
Verified
Not enough data
8.2
521
|
Verified
Not enough data
8.6
526
|
Verified
Not enough data
8.8
511
|
Verified
Not enough data
8.9
474
|
Verified
Not enough data
8.5
519
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
Generative AI
6.2
169
Not enough data
6.2
173
Not enough data
Agentic AI - Customer Success
6.3
97
Not enough data
6.7
97
Not enough data
6.8
100
Not enough data
6.5
96
Not enough data
6.2
98
Not enough data
Billing and Payments
7.9
80
Not enough data
7.6
68
Not enough data
7.5
74
Not enough data
Revenue Recognition
8.2
97
Not enough data
7.0
69
Not enough data
7.5
74
Not enough data
Revenue Optimization
8.1
103
Not enough data
7.4
78
Not enough data
8.2
106
Not enough data
7.8
92
Not enough data
Product Analytics
8.6
81
Not enough data
8.2
81
Not enough data
8.9
77
Not enough data
7.7
66
Not enough data
8.4
79
Not enough data
8.3
67
Not enough data
8.3
75
Not enough data
8.5
81
Not enough data
Agentic AI - Product Analytics
6.5
19
Not enough data
7.0
18
Not enough data
6.2
17
Not enough data
6.6
18
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.2
181
Not enough data
8.4
175
Not enough data
6.4
139
Not enough data
7.3
141
Not enough data
Intelligence
6.3
121
Not enough data
6.5
129
Not enough data
6.5
124
Not enough data
Sales Team
7.7
89
Not enough data
7.3
88
Not enough data
8.0
108
Not enough data
Intelligence
7.6
99
Not enough data
7.4
89
Not enough data
7.2
86
Not enough data
Mapping
6.9
84
Not enough data
8.2
99
Not enough data
Agentic AI - Customer Revenue Optimization
7.0
28
Not enough data
7.3
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
6.7
27
Not enough data
7.2
29
Not enough data
Platform Basics
8.0
166
Not enough data
7.9
151
Not enough data
8.2
146
Not enough data
7.7
132
Not enough data
7.8
137
Not enough data
Agentic AI - Customer Journey Mapping
6.4
36
Not enough data
Content
7.2
122
Not enough data
6.8
102
Not enough data
5.7
97
Not enough data
6.2
93
Not enough data
7.1
108
Not enough data
Collaboration
6.5
103
Not enough data
6.3
100
Not enough data
8.0
124
Not enough data
8.0
139
Not enough data
7.3
104
Not enough data
4.7
85
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.6
252
Not enough data
8.1
256
Not enough data
8.6
258
Not enough data
Project Tracking
8.2
235
Not enough data
7.7
201
Not enough data
8.0
211
Not enough data
8.4
254
Not enough data
7.9
208
Not enough data
Customer Engagement
7.7
229
Not enough data
8.0
224
Not enough data
7.4
213
Not enough data
8.3
229
Not enough data
8.1
233
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.6
54
Not enough data
7.4
50
Not enough data
7.5
46
Not enough data
7.2
49
Not enough data
7.2
54
Not enough data
Management
8.1
61
Not enough data
8.3
61
Not enough data
7.2
48
Not enough data
8.2
63
Not enough data
8.1
49
Not enough data
Generative AI
6.4
31
Not enough data
6.6
31
Not enough data
Categories
Categories
Shared Categories
Planhat and Staircase AI by Gainsight are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Planhat is categorized as Client Portal, Customer Journey Mapping, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), CRM, Data Quality, AI Agent Builders, and Client Onboarding
Staircase AI by Gainsight is categorized as Revenue Operations & Intelligence (RO&I) and Proactive Customer Retention
Reviews
Reviewers' Company Size
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Staircase AI by Gainsight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
18.5%
Marketing and Advertising
7.9%
Education Management
2.5%
Human Resources
2.2%
Other
31.4%
‐
‐
‐
‐
‐
Other
0%
Discussions
How long did it take to implement?
2 Comments
Official Response from Planhat
Comment deleted by user.Read more
It shouldbe good if we can export the changes etc on Playbooks or have a clear idea on NPS score expectations.
1 Comment
Official Response from Planhat
Hi Martha,
Thanks for your question!
We'd love to understand a bit deeper what you are trying to solve so please feel free to reach out to your CSM...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
Staircase AI by Gainsight has no discussions with answers
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