Introducing G2.ai, the future of software buying.Try now
Compare Kustomer and Oracle Service Cloud (formerly RightNow) 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
At a Glance
Market Segments
Mid-Market (65.5% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
No pricing available
Kustomer
Star Rating
(503)4.5 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansOracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Service Cloud excels in ticket creation user experience with a score of 8.8, while Kustomer follows closely with 9.1, indicating that Kustomer may offer a slightly more intuitive interface for creating tickets.
- Reviewers mention that Kustomer shines in the area of quality of support, scoring 8.9 compared to Oracle Service Cloud's 7.4, suggesting that Kustomer provides more responsive and effective customer service.
- G2 users highlight that Kustomer's ease of setup is rated at 8.4, significantly higher than Oracle Service Cloud's 6.8, indicating that Kustomer may be more user-friendly for new implementations.
- Users on G2 report that Kustomer's ticket collaboration features are rated at 9.2, outperforming Oracle Service Cloud's 8.8, which suggests that Kustomer may facilitate better teamwork and communication on support tickets.
- Reviewers say that Kustomer's generative AI capabilities, particularly in AI text generation and summarization, are rated higher (8.8 and 8.5 respectively) compared to Oracle Service Cloud's lower scores (7.5 for both), indicating a more advanced AI functionality in Kustomer.
- Users report that Kustomer's omnichannel support is rated at 9.2, while Oracle Service Cloud's rating is not specified, suggesting that Kustomer may provide a more integrated experience across various communication channels.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Oracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
Kustomer
No trial information availableOracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
8.9
378
8.3
94
Ease of Use
8.8
393
7.9
93
Ease of Setup
8.6
203
6.8
66
Ease of Admin
8.1
151
7.3
67
Quality of Support
9.0
360
7.4
87
Has the product been a good partner in doing business?
8.8
147
7.5
65
Product Direction (% positive)
8.8
369
6.6
90
Features by Category
Ticket and Case Management
9.2
181
|
Verified
8.8
31
|
Verified
9.1
185
|
Verified
8.4
31
|
Verified
8.9
188
|
Verified
8.2
30
|
Verified
8.9
181
|
Verified
8.7
29
|
Verified
8.9
160
|
Verified
7.6
29
8.9
179
|
Verified
8.3
29
9.2
180
|
Verified
8.8
30
9.2
179
|
Verified
8.1
27
|
Verified
Generative AI
7.8
48
Not enough data
8.4
48
Not enough data
Agentic AI - Help Desk
7.8
42
Not enough data
7.9
42
Not enough data
8.1
42
Not enough data
Communication Channels
8.9
163
|
Verified
8.6
29
|
Verified
9.3
184
|
Verified
8.9
29
|
Verified
9.1
160
|
Verified
8.3
28
|
Verified
8.5
160
|
Verified
7.0
16
8.7
148
8.3
19
Platform
8.0
82
8.2
10
|
Verified
8.7
168
|
Verified
8.0
41
|
Verified
9.2
123
|
Verified
8.0
23
|
Verified
8.9
119
|
Verified
7.7
20
|
Verified
8.4
155
|
Verified
7.6
29
|
Verified
8.5
155
|
Verified
7.6
29
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
183
Not enough data
9.1
178
Not enough data
9.0
164
Not enough data
8.9
85
Not enough data
Support Automation
9.0
161
Not enough data
9.0
176
Not enough data
9.2
153
Not enough data
8.6
88
Not enough data
Generative AI
8.2
53
Not enough data
8.3
53
Not enough data
Generative AI
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Not enough data
Communication
8.9
156
|
Verified
8.5
30
|
Verified
8.9
174
|
Verified
8.1
30
|
Verified
9.0
144
|
Verified
8.8
22
|
Verified
8.8
134
|
Verified
8.4
15
|
Verified
8.1
84
Not enough data
Internal Use
8.7
168
|
Verified
8.0
41
|
Verified
9.1
153
|
Verified
8.7
29
|
Verified
8.2
90
7.9
16
8.8
152
|
Verified
8.0
32
|
Verified
9.0
157
|
Verified
8.4
23
|
Verified
9.0
174
|
Verified
8.1
32
|
Verified
Generative AI
8.4
34
Not enough data
Self-Service Experience
8.9
90
8.3
43
8.7
87
8.0
40
8.6
68
7.8
24
8.3
51
Not enough data
8.7
55
Not enough data
Self-Service Platform
9.0
59
Not enough data
8.9
59
Not enough data
8.5
53
Not enough data
9.0
57
Not enough data
Agentic AI - Customer Self-Service
7.9
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
Generative AI
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Not enough data
Process
8.8(won by 1.1)
40
7.7
11
9.2(won by 1.0)
44
8.2
14
9.4(won by 1.4)
45
8.0
10
Channels
9.6(won by 1.4)
45
8.2
16
9.0(won by 1.6)
42
7.4
13
9.2(won by 0.5)
42
8.7
13
9.1(won by 1.3)
41
7.8
15
9.3(won by 0.5)
41
8.8
10
Insight
9.1(won by 1.0)
42
8.1
14
8.7(tied score)
45
8.7(tied score)
15
8.4(won by 0.5)
40
7.9
14
8.7(won by 0.3)
43
8.4
15
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.5
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Automation
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Autonomy
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Oracle Service Cloud (formerly RightNow) are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Conversational Support, and AI Agents For Business Operations
Oracle Service Cloud (formerly RightNow) has no unique categories
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
12.8%
Retail
11.8%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.8%
Food & Beverages
5.6%
Other
57.8%
Retail
14.2%
Information Technology and Services
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Alternatives
Discussions
How long are your contracts? Can I change plans?
1 Comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 Comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 Comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more
Oracle Service Cloud (formerly RightNow) has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
