# Kustomer vs Oracle Service Cloud (formerly RightNow) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kustomer excels in user experience, with a particularly intuitive interface that simplifies ticket management. Users appreciate the ability to create different teams and easily assign tickets, enhancing workflow efficiency.
- **According to verified reviews** , Oracle Service Cloud is recognized for its robust customer service capabilities and comprehensive ticketing system. Users highlight its seamless integration with other products, which contributes to effective customer support management.
- **Reviewers mention** that Kustomer's setup process is notably smooth, with many users finding the initial onboarding straightforward and user-friendly. This contrasts with Oracle Service Cloud, where some users have expressed challenges in configuration and setup.
- **Users say** that Kustomer's support quality stands out, with a high satisfaction rate regarding responsiveness and helpfulness. In comparison, Oracle Service Cloud has received mixed feedback on support, with some users noting areas for improvement.
- **Reviewers highlight** that Oracle Service Cloud offers a strong ticket creation experience, but Kustomer surpasses it with superior ticket response and collaboration features, making it easier for teams to work together on customer issues.
- **According to recent feedback** , Kustomer's knowledge base is particularly effective, helping users navigate information quickly. While Oracle Service Cloud also has a knowledge base, some users feel it lacks certain features that would enhance usability.



| | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 555 | 134 | 
| **Largest Market Segment** | Mid-Market (66.1% of reviews) | Enterprise (57.7% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

### Oracle Service Cloud (formerly RightNow)

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Bugs (1 reviews)
- Contact Management (1 reviews)

---
## Ratings Comparison
| Rating | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
  | **Meets Requirements** | 8.9 (409 reviews) | 8.3 (94 reviews) | 
  | **Ease of Use** | 8.8 (424 reviews) | 7.9 (93 reviews) | 
  | **Ease of Setup** | 8.7 (234 reviews) | 6.8 (66 reviews) | 
  | **Ease of Admin** | 8.2 (154 reviews) | 7.3 (67 reviews) | 
  | **Quality of Support** | 9.0 (390 reviews) | 7.4 (87 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (150 reviews) | 7.5 (65 reviews) | 
  | **Product Direction (% positive)** | 8.8 (395 reviews) | 6.6 (90 reviews) | 

---
## Pricing

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

### Oracle Service Cloud (formerly RightNow)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.7/10 | 295 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 |

#### Ticket and Case Management

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (185 reviews) ✓ Verified | 8.8 (31 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (193 reviews) ✓ Verified | 8.4 (31 reviews) ✓ Verified | 
| **Workflow** | 8.9 (197 reviews) ✓ Verified | 8.2 (30 reviews) ✓ Verified | 
| **Response Automation** | 8.9 (188 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **SLA Management** | 8.9 (165 reviews) ✓ Verified | 7.6 (29 reviews) | 
| **Attachments/Screencasts** | 8.9 (182 reviews) ✓ Verified | 8.3 (29 reviews) | 
| **Ticket Collaboration** | 9.2 (183 reviews) ✓ Verified | 8.8 (30 reviews) | 
| **Customer and Contacts Database** | 9.2 (186 reviews) ✓ Verified | 8.1 (27 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 7.9 (53 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (51 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (43 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (43 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (43 reviews) | Not enough data | 

#### Communication Channels

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customer Portal** | 8.9 (166 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Email to Case** | 9.3 (196 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.1 (168 reviews) ✓ Verified | 8.3 (28 reviews) ✓ Verified | 
| **Social Integration** | 8.5 (166 reviews) ✓ Verified | 7.0 (16 reviews) | 
| **Voice** | 8.7 (155 reviews) | 8.3 (19 reviews) | 

#### Platform

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Mobile User Support** | 8.0 (83 reviews) | 8.2 (10 reviews) ✓ Verified | 
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (124 reviews) ✓ Verified | 8.0 (23 reviews) ✓ Verified | 
| **Integration** | 9.0 (129 reviews) ✓ Verified | 7.7 (20 reviews) ✓ Verified | 
| **Reporting** | 8.4 (164 reviews) ✓ Verified | 7.6 (29 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (159 reviews) ✓ Verified | 7.6 (29 reviews) ✓ Verified | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Responses

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.9/10 | 226 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Conversational Platform

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Personalization** | 9.0 (187 reviews) | Not enough data | 
| **Omnichannel** | 9.1 (180 reviews) | Not enough data | 
| **Contextual Engagement** | 9.1 (166 reviews) | Not enough data | 
| **Proactive Engagement** | 8.9 (87 reviews) | Not enough data | 

#### Support Automation

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Intelligent Routing** | 9.0 (162 reviews) | Not enough data | 
| **Seamless Escalation** | 9.0 (177 reviews) | Not enough data | 
| **Transcripts** | 9.3 (157 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (89 reviews) | Not enough data | 

#### Generative AI

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.3 (54 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (54 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 254 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 |

#### Generative AI

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 7.3 (43 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (43 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.9 (42 reviews) | Not enough data | 

#### Communication

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Pop-up Chat** | 8.9 (156 reviews) ✓ Verified | 8.5 (30 reviews) ✓ Verified | 
| **Notifications** | 8.9 (175 reviews) ✓ Verified | 8.1 (30 reviews) ✓ Verified | 
| **Targeted Emails** | 9.0 (145 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | 
| **In-App Messaging** | 8.8 (134 reviews) ✓ Verified | 8.4 (15 reviews) ✓ Verified | 
| **Co-Browsing** | 8.1 (84 reviews) | Not enough data | 

####  Internal Use

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.1 (153 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (90 reviews) | 7.9 (16 reviews) | 
| **Knowledge Base** | 8.8 (152 reviews) ✓ Verified | 8.0 (32 reviews) ✓ Verified | 
| **Team Inbox ** | 9.0 (157 reviews) ✓ Verified | 8.4 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 9.0 (174 reviews) ✓ Verified | 8.1 (32 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.5/10 | 108 |
| **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 |

#### Generative AI

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Summarization** | 8.3 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Knowledge Base** | 8.8 (90 reviews) | 8.3 (43 reviews) | 
| **Searchable Articles** | 8.7 (86 reviews) | 8.0 (40 reviews) | 
| **Community Forums** | 8.6 (67 reviews) | 7.8 (24 reviews) | 
| **Mobile Optimization** | 8.3 (50 reviews) | Not enough data | 
| **Personalization** | 8.6 (54 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Branding** | 9.0 (58 reviews) | Not enough data | 
| **Automation** | 8.9 (59 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.5 (53 reviews) | Not enough data | 
| **Integrations** | 9.0 (57 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 
| **Decision Making** | 8.3 (19 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 9.0/10 | 53 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 |

#### Generative AI

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (24 reviews) | Not enough data | 

#### Process

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Mentions** | 8.8 (40 reviews) | 7.7 (11 reviews) | 
| **Tickets** | 9.2 (45 reviews) | 8.2 (14 reviews) | 
| **Macros** | 9.5 (47 reviews) | 8.0 (10 reviews) | 

#### Channels

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Email** | 9.6 (46 reviews) | 8.2 (16 reviews) | 
| **Social** | 9.1 (43 reviews) | 7.4 (13 reviews) | 
| **Live Chat** | 9.3 (43 reviews) | 8.7 (13 reviews) | 
| **Phone** | 9.1 (42 reviews) | 7.8 (15 reviews) | 
| **Text** | 9.3 (42 reviews) | 8.8 (10 reviews) | 

#### Insight

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Surveys** | 9.1 (43 reviews) | 8.1 (14 reviews) | 
| **Reporting** | 8.7 (46 reviews) | 8.7 (15 reviews) | 
| **Visitor Activity** | 8.4 (40 reviews) | 7.9 (14 reviews) | 
| **Help Desk** | 8.7 (43 reviews) | 8.4 (15 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.3/10 | 38 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.1 (36 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (36 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 10 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (8 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.1 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.7 (8 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.3 (8 reviews) | Not enough data | 
| **Multilingual Support** | 7.9 (7 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Proactive Customer Outreach** | 8.1 (7 reviews) | Not enough data | 
| **Feedback Collection** | 8.1 (7 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (8 reviews) | Not enough data | 
| **Workflow Optimization** | 8.7 (9 reviews) | Not enough data | 

#### Automation

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customer Interaction Automation** | 8.8 (8 reviews) | Not enough data | 
| **Feedback Collection** | 8.5 (8 reviews) | Not enough data | 
| **Document Processing** | 8.8 (7 reviews) | Not enough data | 

#### Autonomy

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Independent Decision Making** | 8.8 (7 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (8 reviews) | Not enough data | 
| **Task Execution** | 8.6 (7 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (8 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Kustomer (3):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Support Software](https://www.g2.com/categories/conversational-support)



---
## Reviewer Demographics

### By Company Size

| Segment | Kustomer | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Small-Business** | 21.2% | 4.5% | 
| **Mid-Market** | 66.1% | 37.8% | 
| **Enterprise** | 12.7% | 57.7% | 

### By Industry

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

#### Oracle Service Cloud (formerly RightNow)

- **Information Technology and Services:** 14.2%
- **Retail:** 14.2%
- **Computer Software:** 7.1%
- **Financial Services:** 4.4%
- **Education Management:** 3.5%
- **Banking:** 3.5%
- **Computer Networking:** 3.5%
- **Utilities:** 2.7%
- **Telecommunications:** 2.7%
- **Automotive:** 2.7%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7626 reviews)

### Alternatives to Oracle Service Cloud (formerly RightNow)

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7626 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

---
## Top Discussions

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

### Oracle Service Cloud (formerly RightNow)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kustomer-vs-oracle-service-cloud-formerly-rightnow)