Compare Kustomer and Oracle Service Cloud (formerly RightNow) 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
No pricing available
Kustomer
Star Rating
(513)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansOracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in user experience, with a notably user-friendly interface that simplifies daily tasks. Users appreciate having all customer information centralized in one view, making it easy to access data quickly.
- According to verified reviews, Oracle Service Cloud is recognized for its robust customer service capabilities and comprehensive ticketing system. Users highlight its seamless integration with other products, which enhances overall customer support management.
- Users say that Kustomer's implementation process is straightforward, with many finding it easy to integrate with other applications like Shopify. This ease of setup is a significant advantage for businesses looking to streamline their operations.
- Reviewers mention that while Oracle Service Cloud has a user-friendly interface, some users feel it lacks certain features needed for specific workflows, which can lead to configuration challenges.
- G2 reviewers highlight Kustomer's exceptional customer support, noting that the team is professional and responsive, which contributes to a positive overall experience for users.
- According to recent feedback, Oracle Service Cloud is praised for its extensive features, but some users express a desire for more comprehensive solutions that encompass all necessary tools in one platform, indicating room for improvement in meeting diverse user needs.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Oracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
Kustomer
No trial information availableOracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
8.9
387
8.3
94
Ease of Use
8.8
402
7.9
93
Ease of Setup
8.6
212
6.8
66
Ease of Admin
8.1
152
7.3
67
Quality of Support
9.0
369
7.4
87
Has the product been a good partner in doing business?
8.8
148
7.5
65
Product Direction (% positive)
8.8
377
6.6
90
Features by Category
Ticket and Case Management
9.2
184
|
Verified
8.8
31
|
Verified
9.1
188
|
Verified
8.4
31
|
Verified
8.9
192
|
Verified
8.2
30
|
Verified
8.9
184
|
Verified
8.7
29
|
Verified
8.9
163
|
Verified
7.6
29
8.9
182
|
Verified
8.3
29
9.2
182
|
Verified
8.8
30
9.1
183
|
Verified
8.1
27
|
Verified
Generative AI
7.9
49
Not enough data
8.4
49
Not enough data
Agentic AI - Help Desk
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Not enough data
Communication Channels
8.9
165
|
Verified
8.6
29
|
Verified
9.3
190
|
Verified
8.9
29
|
Verified
9.1
165
|
Verified
8.3
28
|
Verified
8.5
163
|
Verified
7.0
16
8.7
152
8.3
19
Platform
8.0
82
8.2
10
|
Verified
8.7
169
|
Verified
8.0
41
|
Verified
9.2
124
|
Verified
8.0
23
|
Verified
8.9
120
|
Verified
7.7
20
|
Verified
8.4
157
|
Verified
7.6
29
|
Verified
8.5
156
|
Verified
7.6
29
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Not enough data
Support Automation
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Not enough data
Generative AI
8.3
54
Not enough data
8.4
54
Not enough data
Generative AI
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Not enough data
Communication
8.9
156
|
Verified
8.5
30
|
Verified
8.9
174
|
Verified
8.1
30
|
Verified
9.0
144
|
Verified
8.8
22
|
Verified
8.8
134
|
Verified
8.4
15
|
Verified
8.1
84
Not enough data
Internal Use
8.7
169
|
Verified
8.0
41
|
Verified
9.1
153
|
Verified
8.7
29
|
Verified
8.2
90
7.9
16
8.8
152
|
Verified
8.0
32
|
Verified
9.0
157
|
Verified
8.4
23
|
Verified
9.0
174
|
Verified
8.1
32
|
Verified
Generative AI
8.3
33
Not enough data
Self-Service Experience
8.9
89
8.3
43
8.7
86
8.0
40
8.6
67
7.8
24
8.3
50
Not enough data
8.6
54
Not enough data
Self-Service Platform
9.0
58
Not enough data
8.9
58
Not enough data
8.5
52
Not enough data
9.0
56
Not enough data
Agentic AI - Customer Self-Service
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Not enough data
Generative AI
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Not enough data
Process
8.8(won by 1.1)
40
7.7
11
9.2(won by 1.0)
44
8.2
14
9.4(won by 1.4)
45
8.0
10
Channels
9.6(won by 1.4)
45
8.2
16
9.0(won by 1.6)
42
7.4
13
9.2(won by 0.5)
42
8.7
13
9.1(won by 1.3)
41
7.8
15
9.3(won by 0.5)
41
8.8
10
Insight
9.1(won by 1.0)
42
8.1
14
8.7(tied score)
45
8.7(tied score)
15
8.4(won by 0.5)
40
7.9
14
8.7(won by 0.3)
43
8.4
15
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Automation
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Autonomy
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Oracle Service Cloud (formerly RightNow) are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Conversational Support, and AI Agents For Business Operations
Oracle Service Cloud (formerly RightNow) has no unique categories
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Information Technology and Services
14.2%
Retail
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Oracle Service Cloud (formerly RightNow) has no discussions with answers
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