# Agentforce Field Service (formerly Salesforce Field Service) vs Oracle Field Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in overall user satisfaction, boasting a significantly higher score compared to Oracle Field Service. Users appreciate its transformative impact on business operations, with one reviewer noting how it has "changed everything about our business completely."
- **Users say** that Oracle Field Service offers a user-friendly interface and effective job assignment capabilities, which have led to faster response times and better resource allocation. However, it struggles to keep pace with the more advanced features found in Agentforce, such as autonomous dispatching.
- **Reviewers mention** that Agentforce Field Service's autonomous dispatch and triage capabilities allow it to proactively address issues, reducing the need for human intervention. This feature has been highlighted as a game-changer for operational efficiency, setting it apart from Oracle Field Service.
- **According to verified reviews** , Oracle Field Service is praised for its integration capabilities with third-party systems and ERP solutions, which enhances its usability in complex environments. However, it lacks the recent user engagement that Agentforce enjoys, with no recent reviews compared to Agentforce's 66.
- **Users highlight** that Agentforce Field Service has significantly improved management of ground operations, eliminating inconsistencies and enhancing customer service. In contrast, Oracle Field Service, while functional, has received mixed feedback regarding its adaptability to specific workflow needs.
- **Reviewers note** that while both products have their strengths, Agentforce Field Service's higher ratings in support quality and ease of use reflect a more favorable user experience overall. Users have specifically commended Agentforce for its intuitive design and effective customer support, which contrasts with Oracle's more average ratings in these areas.



| | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,047 | 23 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Enterprise (61.9% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Oracle Field Service

Pros:
- Customer Support (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Learning Curve (2 reviews)
- Customization Difficulties (1 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.2 (19 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 7.6 (19 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 7.9 (11 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 7.9 (8 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 7.6 (17 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 7.5 (8 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 7.5 (19 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Oracle Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Oracle Field Service** | 8.2/10 | 17 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 9.0 (5 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 8.3 (5 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 8.0 (14 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.5 (12 reviews) | 
| **Roles** | 8.6 (278 reviews) | 7.6 (13 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.1 (12 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service | 
|---|---|---|
| **Location** | Feature Not Available | 7.8 (13 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.6 (12 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.5 (14 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.9 (13 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 9.2 (6 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.0 (14 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.2 (14 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 7.9 (13 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 8.1 (14 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service | 
|---|---|---|
| **Small-Business** | 21.7% | 9.5% | 
| **Mid-Market** | 42.7% | 28.6% | 
| **Enterprise** | 35.5% | 61.9% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Oracle Field Service

- **Telecommunications:** 19.0%
- **Information Technology and Services:** 19.0%
- **Publishing:** 4.8%
- **Pharmaceuticals:** 4.8%
- **Outsourcing/Offshoring:** 4.8%
- **Oil & Energy:** 4.8%
- **Leisure, Travel & Tourism:** 4.8%
- **Hospitality:** 4.8%
- **Hospital & Health Care:** 4.8%
- **Government Administration:** 4.8%
- **Other:** 23.8%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to Oracle Field Service

- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) — 4.3/5 stars (74 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1574 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Oracle Field Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-oracle-field-service)