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Compare Oracle Field Service and Salesforce Field Service 
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At a Glance
Market Segments
Enterprise (59.1% of reviews)
Mid-Market (42.5% of reviews)
Entry-Level Pricing
No pricing available
$165.00 1 User Per Month
Oracle Field Service
Star Rating
(24)4.0 out of 5
Market Segments
Enterprise (59.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Field ServiceSalesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service has a solid calendar feature rated at 8.0, but Salesforce Field Service excels with a higher rating of 8.5, indicating a more user-friendly experience for scheduling and managing appointments.
- Reviewers mention that both products have comparable dispatch capabilities, both rated at 8.5, but Salesforce Field Service is noted for its intuitive interface that simplifies the dispatch process, making it easier for users to assign tasks.
- G2 users highlight that while Oracle Field Service has a decent ease of use rating of 7.7, Salesforce Field Service stands out with an 8.4 rating, suggesting that Salesforce offers a more streamlined and accessible user experience overall.
- Users on G2 report that the quality of support for Salesforce Field Service is significantly better, with a rating of 8.5 compared to Oracle's 7.6, indicating that Salesforce may provide more responsive and effective customer service.
- Reviewers say that Oracle Field Service's reporting features are rated at 8.0, but Salesforce Field Service's reporting capabilities shine with an 8.6 rating, suggesting that users find Salesforce's analytics tools more robust and insightful.
- Users report that while both products offer CRM integrations, Salesforce Field Service leads with a rating of 8.8, indicating a more seamless integration experience with existing CRM systems compared to Oracle's 8.0 rating.
Pricing
Entry-Level Pricing
Oracle Field Service
No pricing availableSalesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
Oracle Field Service
No trial information availableSalesforce Field Service
No trial information availableRatings
Meets Requirements
8.1
20
8.6
347
Ease of Use
7.7
20
8.4
737
Ease of Setup
7.9
12
7.8
604
Ease of Admin
7.9
8
8.3
170
Quality of Support
7.8
18
8.6
337
Has the product been a good partner in doing business?
7.5
8
8.7
163
Product Direction (% positive)
7.1
20
9.0
340
Features by Category
Generative AI
8.3
6
7.9
152
7.8
6
7.5
150
Before the Job
8.0
15
8.5
276
8.3
13
8.6
270
7.5
14
8.6
276
7.9
13
8.4
268
On the Job
7.6
14
Feature Not Available
8.6
13
8.5
273
7.3
15
Feature Not Available
7.6
14
8.5
274
9.0
7
8.4
226
After the Job
7.7
15
8.6
277
8.2
15
8.6
272
7.7
14
8.2
226
8.0
15
8.7
225
Agentic AI - Field Service Management
Not enough data
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Categories
Categories
Shared Categories
Oracle Field Service and Salesforce Field Service are categorized as Field Service Management
Unique Categories
Oracle Field Service has no unique categories
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
18.2%
Information Technology and Services
18.2%
Publishing
4.5%
Pharmaceuticals
4.5%
Outsourcing/Offshoring
4.5%
Other
50.0%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Alternatives
Discussions
Oracle Field Service has no discussions with answers
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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