# Microsoft Teams vs Symphony Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Microsoft Teams excels in overall user satisfaction, reflected in its high G2 Score. Users appreciate its seamless integration with Microsoft 365 apps, which enhances productivity and teamwork, making it a go-to choice for many organizations.
- **Users say** Symphony stands out for its strong focus on security and adaptability, making it a preferred option for enterprises that prioritize secure communications. Reviewers highlight its robust features, such as Federation implementation, which cater to specific enterprise needs.
- **Reviewers mention** that Microsoft Teams offers a user-friendly experience, particularly in communication and collaboration. Many users find the platform's chat, meeting, and file-sharing capabilities to be intuitive and efficient, which is crucial for day-to-day operations.
- **According to verified reviews** , Symphony receives praise for its exceptional customer support. Users appreciate the dedicated specialists who understand their unique use cases and provide tailored training, which enhances the overall user experience.
- **G2 reviewers note** that while Symphony has a strong setup process, Microsoft Teams also offers a smooth onboarding experience. However, Teams' larger user base and frequent updates may provide a more dynamic and responsive environment for users.
- **Users highlight** that Microsoft Teams shines in its audio and video conferencing capabilities, with many finding it superior for virtual meetings. In contrast, Symphony's performance in these areas is seen as less robust, which may be a consideration for teams that rely heavily on video communication.



| | Microsoft Teams | Symphony | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 19,110 | 45 | 
| **Largest Market Segment** | Enterprise (39.5% of reviews) | Enterprise (73.8% of reviews) | 
| **Entry Level Price** | $4.80 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Microsoft Teams

Pros:
- Ease of Use (845 reviews)
- Team Collaboration (813 reviews)

Cons:
- Slow Loading (403 reviews)
- Performance Issues (266 reviews)

### Symphony

Pros:
- Ease of Use (6 reviews)
- Customer Support (4 reviews)

Cons:
- Missing Features (4 reviews)
- Learning Curve (2 reviews)

---
## Ratings Comparison
| Rating | Microsoft Teams | Symphony | 
|---|---|---|
  | **Meets Requirements** | 8.9 (14224 reviews) | 8.6 (31 reviews) | 
  | **Ease of Use** | 8.8 (14467 reviews) | 8.7 (31 reviews) | 
  | **Ease of Setup** | 9.1 (4809 reviews) | 9.2 (12 reviews) | 
  | **Ease of Admin** | 8.7 (2832 reviews) | 9.3 (7 reviews) | 
  | **Quality of Support** | 8.6 (11461 reviews) | 9.0 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (2850 reviews) | 9.3 (7 reviews) | 
  | **Product Direction (% positive)** | 8.6 (13503 reviews) | 9.1 (26 reviews) | 

---
## Pricing

### Microsoft Teams

#### Entry-Level Pricing

Plan: Teams Essentials

Price: $4.80 1 User Per Month

Key Features:
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
-  Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.

[Learn more about Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)

#### Free Trial

No

### Symphony

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | 8.5/10 | 10597 |
| **Symphony** | 8.1/10 | 21 |

#### Business Instant Messaging

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **File Sharing** | 8.9 (9031 reviews) | 8.2 (19 reviews) | 
| **Notifications** | 8.7 (9220 reviews) | 8.0 (19 reviews) | 
| **Search** | 8.4 (8521 reviews) | 8.6 (19 reviews) | 

#### Business Instant Messaging 

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Audio Conferencing** | 9.0 (8492 reviews) | 6.9 (13 reviews) | 
| **Video Conferencing** | 9.0 (8478 reviews) | 7.4 (13 reviews) | 

#### Business Instant Messaging

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Mobile Application** | 8.8 (8216 reviews) | 8.3 (16 reviews) | 
| **Web Application** | 8.8 (8394 reviews) | 9.0 (19 reviews) | 
| **Integrations** | 8.7 (7400 reviews) | 8.4 (19 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Text Summarization** | 8.2 (1049 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **AI Powered Search** | 8.1 (1010 reviews) | Not enough data | 
| **Smart Notifications** | 8.4 (1007 reviews) | Not enough data | 
| **AI Powered Language Translation** | 8.0 (993 reviews) | Not enough data | 
| **Content Generation** | 8.1 (987 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Cross-system Integration** | 8.1 (600 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (582 reviews) | Not enough data | 

### Employee Communications

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Information Distribution

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **News Feed** | Not enough data | Not enough data | 
| **Newsletter** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Multi-Channel Sharing** | Not enough data | Not enough data | 

#### Employee Engagement

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Employee Generated Content** | Not enough data | Not enough data | 
| **Confirmation** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 
| **Inline Translation** | Not enough data | Not enough data | 
| **Administrative Access** | Not enough data | Not enough data | 
| **Content Interaction** | Not enough data | Not enough data | 
| **Surveys (global & local)** | Not enough data | Not enough data | 
| **Chat** | Not enough data | Not enough data | 

#### User Experience & Accessibility - Employee Communications

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Native Mobile Application** | Not enough data | Not enough data | 
| **Branded Experience** | Not enough data | Not enough data | 
| **Personalized Ux Experience** | Not enough data | Not enough data | 
| **Audience Management & Creation** | Not enough data | Not enough data | 

#### Content Distribution - Employee Communications

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Newsfeed** | Not enough data | Not enough data | 
| **Newsletter Engine** | Not enough data | Not enough data | 
| **Multi-Channel Sharing** | Not enough data | Not enough data | 

#### Additional Features - Employee Communications

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Emergency Notifications** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Employee Communications

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | 8.8/10 | 10494 |
| **Symphony** | N/A | N/A |

#### Collaboration Tools

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Screen Sharing** | 9.0 (8175 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.1 (5776 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | Feature Not Available | Not enough data | 
| **Live Chat** | 9.2 (6448 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | Feature Not Available | Not enough data | 

#### Meeting Coordination

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Scheduling** | 9.0 (7877 reviews) ✓ Verified | Not enough data | 
| **Recording** | 8.9 (7064 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.8 (7219 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.9 (5708 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Mobile** | 8.8 (7348 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 8.7 (5339 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.1 (6013 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (718 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (724 reviews) | Not enough data | 
| **Decision Making** | 7.9 (682 reviews) | Not enough data | 

### Digital Communications Governance

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Policy Management - Digital Communications Governance

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Communications Policies Enforcement And Tracking** | Not enough data | Not enough data | 
| **Customizable Policy Templates** | Not enough data | Not enough data | 

#### Surveillance - Digital Communications Governance

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Real-Time Monitoring Of Digital Communications Channels** | Not enough data | Not enough data | 
| **Alert System To Identify And Address Violation Of Policies** | Not enough data | Not enough data | 

#### Analytics and Reporting - Digital Communications Governance

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Tools To Analyze Communication Trends And Patterns** | Not enough data | Not enough data | 
| **Compliance Metrics** | Not enough data | Not enough data | 

#### Compliance Management - Digital Communications Governance

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Legal Requirements** | Not enough data | Not enough data | 
| **Regulations Change Updates** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Microsoft Teams** | 8.6/10 | 216 |
| **Symphony** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Action Item extraction** | 8.6 (124 reviews) | Not enough data | 
| **Summary Generation** | 8.9 (136 reviews) | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Speech-to-text Transcription** | 8.8 (136 reviews) | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Team-based Access** | 8.7 (134 reviews) | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Multi-Language and Accent Support** | 8.3 (123 reviews) | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Integrations** | 8.4 (132 reviews) | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Access Control** | 8.8 (123 reviews) | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Semantic Search** | 8.2 (112 reviews) | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Microsoft Teams | Symphony | 
|---|---|---|
| **Speaker Recognition** | 8.7 (131 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging)

**Unique to Microsoft Teams (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)

**Unique to Symphony (4):** [Employee Communications Software](https://www.g2.com/categories/employee-communications), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Digital Communications Governance Software](https://www.g2.com/categories/digital-communications-governance), [Other Finance & Admin. Software](https://www.g2.com/categories/other-finance-admin)


---
## Reviewer Demographics

### By Company Size

| Segment | Microsoft Teams | Symphony | 
|---|---|---|
| **Small-Business** | 22.0% | 9.5% | 
| **Mid-Market** | 38.5% | 16.7% | 
| **Enterprise** | 39.5% | 73.8% | 

### By Industry

#### Microsoft Teams

- **Information Technology and Services:** 17.2%
- **Computer Software:** 9.3%
- **Financial Services:** 3.7%
- **Education Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Higher Education:** 3.3%
- **Hospital & Health Care:** 3.2%
- **Accounting:** 2.5%
- **Telecommunications:** 2.1%
- **Insurance:** 2.0%
- **Other:** 49.7%

#### Symphony

- **Financial Services:** 40.5%
- **Banking:** 11.9%
- **Information Technology and Services:** 9.5%
- **Investment Banking:** 7.1%
- **Oil & Energy:** 4.8%
- **Construction:** 4.8%
- **Computer Software:** 4.8%
- **Investment Management:** 2.4%
- **Fine Art:** 2.4%
- **Computer & Network Security:** 2.4%
- **Other:** 9.5%

---
## Alternatives

### Alternatives to Microsoft Teams

- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56436 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48080 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39113 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18902 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12704 reviews)
- [Otter.ai](https://www.g2.com/products/otter-ai/reviews) — 4.4/5 stars (496 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) — 4.4/5 stars (266 reviews)
- [Lark](https://www.g2.com/products/lark-lark/reviews) — 4.5/5 stars (179 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17111 reviews)

### Alternatives to Symphony

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39113 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18902 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56436 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48080 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3504 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.6/5 stars (368 reviews)

---
## Top Discussions

### Microsoft Teams

- Title: [What is the use of Microsoft teams?](https://www.g2.com/discussions/what-is-the-use-of-microsoft-teams) — 19 comments, 6 upvotes
  > **Top comment:** "Collaboration "
- Title: [What software do you need for Microsoft teams?](https://www.g2.com/discussions/what-software-do-you-need-for-microsoft-teams) — 18 comments, 10 upvotes
  > **Top comment:** "To use Microsoft Teams effectively, you typically need the following software and components:

Microsoft Teams Application: You can download and install..."
- Title: [What are Microsoft teams features?](https://www.g2.com/discussions/what-are-microsoft-teams-features) — 13 comments, 4 upvotes
  > **Top comment:** "most used features in my work place
text based chat
video calling
team meetings"
- Title: [Does it integrate with gmail](https://www.g2.com/discussions/15479-does-it-integrate-with-gmail) — 9 comments, 2 upvotes
  > **Top comment:** "No"
- Title: [Is there a way to mute notifcations?](https://www.g2.com/discussions/33039-is-there-a-way-to-mute-notifcations) — 7 comments, 4 upvotes
  > **Top comment:** "If you go to "Channel notifications" in your settings, you can adjust notifications (and turn most of them off). "

### Symphony

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/microsoft-teams-vs-symphony-symphony)