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Compare Microsoft Teams and Symphony.com Symphony 
At a Glance
Market Segments
Enterprise (40.1% of reviews)
Enterprise (73.8% of reviews)
Entry-Level Pricing
$4.80 1 User Per Month
No pricing available
Microsoft Teams
Star Rating
(17,891)4.4 out of 5
Market Segments
Enterprise (40.1% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsSymphony
Star Rating
(45)4.2 out of 5
Market Segments
Enterprise (73.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SymphonySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Teams excels in integrating various communication tools, making it a one-stop solution for chat, video meetings, and file sharing. Users appreciate how it organizes team communication, stating, "What I like best about Microsoft Teams is how seamlessly it brings chat, video meetings, file sharing, and collaboration into one place."
- Users say Symphony stands out for its high-security features and adaptability, particularly in enterprise environments. Reviewers highlight its purpose-built design, noting, "Symphony is a great, easy to use, enterprise level messaging app," which is crucial for organizations prioritizing secure communications.
- According to verified reviews, Microsoft Teams offers a more extensive user base and support community, with a significantly higher number of recent reviews. This suggests a robust ecosystem for troubleshooting and feature enhancement, as one user mentioned, "Easy to setup meetings, and schedule calls with clients."
- Reviewers mention that Symphony provides excellent customer support, with dedicated specialists who understand specific use cases. Users appreciate the personalized training and support, stating, "The support provided by our dedicated customer specialists is excellent," which can be a significant advantage for teams needing tailored assistance.
- G2 reviewers highlight that Microsoft Teams has a more user-friendly experience for audio and video conferencing, with many users noting that "the incoming calls are better than Zoom in my opinion." This can be a deciding factor for teams that rely heavily on virtual meetings.
- Users report that Symphony's ease of setup is a strong point, with many finding the onboarding process intuitive. One user remarked, "I appreciate how easy it is to use," which can be particularly beneficial for organizations looking to minimize downtime during implementation.
Pricing
Entry-Level Pricing
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Symphony
No pricing availableFree Trial
Microsoft Teams
No trial information availableSymphony
No trial information availableRatings
Meets Requirements
8.9
13,271
8.6
31
Ease of Use
8.8
13,464
8.7
31
Ease of Setup
9.0
3,901
9.2
12
Ease of Admin
8.6
2,109
9.3
7
Quality of Support
8.6
10,697
9.0
27
Has the product been a good partner in doing business?
8.8
2,083
9.3
7
Product Direction (% positive)
8.6
12,699
9.1
26
Features by Category
Business Instant Messaging
8.9
8803
8.2
19
8.7
9044
8.0
19
8.4
8396
8.6
19
Business Instant Messaging
9.0
8332
6.9
13
8.9
8281
7.4
13
Business Instant Messaging
8.8
8065
8.3
16
8.8
8281
9.0
19
8.7
7286
8.4
19
Generative AI - Business Instant Messaging
8.2
1000
Not enough data
AI - Business Instant Messaging
8.0
975
Not enough data
8.3
970
Not enough data
8.0
965
Not enough data
8.0
962
Not enough data
Agentic AI - Business Instant Messaging
8.0
568
Not enough data
8.0
561
Not enough data
Information Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Experience & Accessibility - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Distribution - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
9.0
7875
|
Verified
Not enough data
9.1
5613
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
5866
|
Verified
Not enough data
Feature Not Available
Not enough data
Meeting Coordination
9.0
7451
|
Verified
Not enough data
8.9
6869
|
Verified
Not enough data
8.8
7103
|
Verified
Not enough data
8.9
5576
|
Verified
Not enough data
Software Type
8.8
7184
|
Verified
Not enough data
8.7
5250
|
Verified
Not enough data
9.1
5813
|
Verified
Not enough data
Agentic AI - Video Conferencing
7.9
661
Not enough data
7.9
655
Not enough data
7.8
648
Not enough data
Policy Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Surveillance - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Compliance Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Action Item Detection - AI Note-taking Software
8.5
108
Not enough data
8.7
115
Not enough data
Automatic Transcription - AI Note-taking Software
8.6
113
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.6
109
Not enough data
Language & Accent Support - AI Note-taking Software
8.1
106
Not enough data
Multi-Platform Integration - AI Note-taking Software
8.2
110
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.7
106
Not enough data
Searchable Note Archives - AI Note-taking Software
8.2
101
Not enough data
Speaker Identification - AI Note-taking Software
8.6
109
Not enough data
Categories
Categories
Shared Categories
Microsoft Teams and Symphony are categorized as Business Instant Messaging
Unique Categories
Microsoft Teams is categorized as Video Conferencing and AI Note-Taking Software
Symphony is categorized as Employee Communications, UCaaS Platforms, Digital Communications Governance, and Other Finance & Admin.
Reviews
Reviewers' Company Size
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Symphony
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.2%
Computer Software
9.2%
Financial Services
3.7%
Education Management
3.5%
Marketing and Advertising
3.5%
Other
62.9%
Financial Services
40.5%
Banking
11.9%
Information Technology and Services
9.5%
Investment Banking
7.1%
Oil & Energy
4.8%
Other
26.2%
Discussions
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
Symphony has no discussions with answers
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