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Compare Microsoft Teams and Symphony.com Symphony 
At a Glance
Market Segments
Enterprise (40.3% of reviews)
Enterprise (73.8% of reviews)
Entry-Level Pricing
$4.80 1 User Per Month
No pricing available
Microsoft Teams
Star Rating
(17,599)4.4 out of 5
Market Segments
Enterprise (40.3% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsSymphony
Star Rating
(45)4.2 out of 5
Market Segments
Enterprise (73.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SymphonySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Teams excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Symphony. Users appreciate the seamless integration of chat, video calls, and file sharing, all within a single platform, making collaboration straightforward and efficient.
- Users say that Symphony stands out for its high-security features and adaptability, particularly in enterprise environments. Reviewers highlight its robust capabilities and the excellent support from dedicated customer specialists who understand their specific use cases, enhancing the overall user experience.
- Reviewers mention that Microsoft Teams offers a more comprehensive set of features for audio and video conferencing, with many praising its ease of use for virtual meetings. The ability to call clients and utilize transcripts within the app is frequently noted as a major advantage for daily operations.
- According to verified reviews, Symphony receives high marks for its ease of setup and administration, with users noting a smooth onboarding process. This is particularly beneficial for organizations looking to implement a secure messaging solution quickly.
- G2 reviewers highlight that while both platforms provide solid support, Symphony's customer service is often described as exceptional, with users appreciating the personalized training and open communication with support staff, which can be a game-changer for enterprises.
- Users report that Microsoft Teams, while slightly less favorable in terms of admin ease, compensates with its extensive market presence and user base, leading to a wealth of resources and community support that can help new users navigate challenges more effectively.
Pricing
Entry-Level Pricing
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Symphony
No pricing availableFree Trial
Microsoft Teams
No trial information availableSymphony
No trial information availableRatings
Meets Requirements
8.9
13,077
8.6
31
Ease of Use
8.8
13,251
8.7
31
Ease of Setup
9.0
3,696
9.2
12
Ease of Admin
8.6
2,034
9.3
7
Quality of Support
8.6
10,524
9.0
27
Has the product been a good partner in doing business?
8.8
2,008
9.3
7
Product Direction (% positive)
8.6
12,507
9.1
26
Features by Category
Business Instant Messaging
8.9
8737
8.2
19
8.7
8993
8.0
19
8.4
8364
8.6
19
Business Instant Messaging
9.0
8287
6.9
13
8.9
8225
7.4
13
Business Instant Messaging
8.8
8029
8.3
16
8.8
8256
9.0
19
8.7
7243
8.4
19
Generative AI - Business Instant Messaging
8.2
983
Not enough data
AI - Business Instant Messaging
8.0
964
Not enough data
8.3
961
Not enough data
7.9
951
Not enough data
8.0
951
Not enough data
Agentic AI - Business Instant Messaging
7.9
554
Not enough data
8.0
549
Not enough data
Information Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Experience & Accessibility - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Distribution - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
9.0
7810
|
Verified
Not enough data
9.1
5575
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
5760
|
Verified
Not enough data
Feature Not Available
Not enough data
Meeting Coordination
9.0
7367
|
Verified
Not enough data
8.9
6827
|
Verified
Not enough data
8.8
7074
|
Verified
Not enough data
8.9
5540
|
Verified
Not enough data
Software Type
8.8
7135
|
Verified
Not enough data
8.7
5228
|
Verified
Not enough data
9.1
5775
|
Verified
Not enough data
Agentic AI - Video Conferencing
7.8
644
Not enough data
7.8
639
Not enough data
7.8
636
Not enough data
Policy Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Surveillance - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Compliance Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Action Item Detection - AI Note-taking Software
8.5
107
Not enough data
8.7
112
Not enough data
Automatic Transcription - AI Note-taking Software
8.6
111
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.6
108
Not enough data
Language & Accent Support - AI Note-taking Software
8.1
105
Not enough data
Multi-Platform Integration - AI Note-taking Software
8.2
110
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.7
105
Not enough data
Searchable Note Archives - AI Note-taking Software
8.2
100
Not enough data
Speaker Identification - AI Note-taking Software
8.6
107
Not enough data
Categories
Categories
Shared Categories
Microsoft Teams and Symphony are categorized as Business Instant Messaging
Unique Categories
Microsoft Teams is categorized as Video Conferencing and AI Note-Taking Software
Symphony is categorized as Employee Communications, UCaaS Platforms, Digital Communications Governance, and Other Finance & Admin.
Reviews
Reviewers' Company Size
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Symphony
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.2%
Computer Software
9.2%
Financial Services
3.7%
Education Management
3.6%
Marketing and Advertising
3.5%
Other
62.9%
Financial Services
40.5%
Banking
11.9%
Information Technology and Services
9.5%
Investment Banking
7.1%
Oil & Energy
4.8%
Other
26.2%
Discussions
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
Symphony has no discussions with answers
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