Introducing G2.ai, the future of software buying.Try now
Compare Medallia Customer Experience and unitQ 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Mid-Market (55.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceunitQ
Star Rating
(47)4.5 out of 5
Market Segments
Mid-Market (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about unitQSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing instant actionable feedback, allowing users to implement changes quickly. This feature is particularly beneficial for organizations looking to measure customer experience effectively and share personalized dashboards across teams.
- Users say that unitQ stands out for its customizability and integration capabilities, enabling teams to build tailored charts and sentiment analyses from customer feedback across various platforms. This flexibility helps businesses present insights effectively to different departments.
- According to verified reviews, Medallia Customer Experience has a higher overall satisfaction score, reflecting its ability to meet enterprise-level needs. Users appreciate how it helps marketing teams connect customer sentiment to specific campaigns, enhancing the effectiveness of their strategies.
- Reviewers mention that while unitQ offers strong support and customization, Medallia's user interface is often highlighted for its intuitive design, making it easier for users to navigate and utilize its features without extensive training.
- G2 reviewers note that unitQ has a slight edge in customer support quality, with users praising its responsiveness and helpfulness. This aspect is crucial for teams that rely on timely assistance to address issues and optimize their use of the software.
- Users report that both products have strong analytical capabilities, but Medallia's focus on thematic and sentiment analysis is particularly noted for its depth, allowing organizations to gain nuanced insights into customer feedback and trends.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
unitQ
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
unitQ
No trial information availableRatings
Meets Requirements
8.7
130
8.3
45
Ease of Use
8.6
140
8.5
46
Ease of Setup
7.2
98
7.7
24
Ease of Admin
7.7
75
8.7
19
Quality of Support
8.5
113
9.1
44
Has the product been a good partner in doing business?
8.6
78
9.5
20
Product Direction (% positive)
9.5
125
9.7
45
Features by Category
Analytics
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Not enough data
Customization
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Not enough data
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
8.0
39
8.4
40
8.0
37
8.4
48
7.8
38
Feedback Analysis
8.0
46
8.2
37
8.3
45
8.4
39
9.3
44
7.4
33
Feedback Sources
8.3
37
8.4
38
9.1
43
7.8
29
7.1
34
8.4
36
8.1
37
9.0
35
Generative AI
6.7
20
8.0
27
6.6
22
8.2
28
Setup
Not enough data
8.6
11
Not enough data
8.2
11
Not enough data
8.3
8
Data
Not enough data
8.5
10
Not enough data
8.3
10
Analysis
Not enough data
8.3
10
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
7.8
9
Not enough data
7.9
8
Not enough data
8.8
8
Not enough data
7.5
6
Customization
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
6.9
7
Generative AI
Not enough data
7.9
7
Not enough data
7.7
8
Generative AI
Not enough data
7.9
8
Not enough data
8.3
8
Survey Management
Not enough data
8.5
11
Not enough data
7.7
10
Not enough data
9.1
11
Not enough data
8.5
10
Process Management
Not enough data
9.1
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.0
11
System Management
Not enough data
8.3
11
Not enough data
8.0
11
Categories
Categories
Shared Categories
Medallia Customer Experience and unitQ are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
unitQ is categorized as Enterprise Feedback Management and Text Analysis
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
unitQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Information Technology and Services
23.4%
Entertainment
12.8%
Computer Software
10.6%
Gambling & Casinos
8.5%
Financial Services
8.5%
Other
36.2%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
unitQ has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
