Compare Medallia Customer Experience and Thematic 
Featured Products
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Enterprise (51.2% of reviews)
Entry-Level Pricing
Contact Us Per Year
$25,000.00 Per Year
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceThematic
Star Rating
(43)4.8 out of 5
Market Segments
Enterprise (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25,000.00 Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, boasting a higher G2 Score compared to Thematic. Users appreciate its straightforward interface, with one reviewer noting that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses.
- Users say that Thematic shines in its ability to consolidate customer insights from various sources, making it easier to understand sentiment and trends. One user highlighted how Thematic "removes unconscious bias" by theming based on customer feedback, which enhances the analysis process.
- Reviewers mention that Medallia Customer Experience has a more extensive user base, particularly in the enterprise segment, which may indicate a more robust support network. However, some users have expressed a need for better configuration options to match their specific workflows.
- According to verified reviews, Thematic is praised for its rapid data summarization capabilities, allowing users to quickly identify positives and opportunities. This feature is particularly beneficial for teams looking to make swift decisions based on customer feedback.
- G2 reviewers highlight that while Medallia offers a solid product, its implementation process can be challenging, with some users noting a need for improved onboarding support. In contrast, Thematic's setup is reported to be more intuitive, which may appeal to teams looking for a smoother start.
- Users report that Medallia Customer Experience provides valuable NPS and CSAT scoring features, with one reviewer mentioning a strong focus on these metrics. However, Thematic's advanced theming capabilities and flexibility in capturing relevant data themes are seen as significant advantages for ongoing analysis.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Thematic
Foundation
$25,000.00
Per Year
Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
Free Trial
Medallia Customer Experience
Free Trial is available
Thematic
Free Trial is available
Ratings
Meets Requirements
8.7
146
9.3
27
Ease of Use
8.6
155
9.4
29
Ease of Setup
7.4
112
8.9
22
Ease of Admin
7.7
83
8.9
17
Quality of Support
8.5
128
9.8
28
Has the product been a good partner in doing business?
8.7
87
9.9
17
Product Direction (% positive)
9.6
140
9.0
23
Features by Category
Analytics
9.4
54
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.8
42
Not enough data
Customization
8.5
50
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
43
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.5
41
9.2
6
8.4
48
9.7
5
Feedback Analysis
8.1
47
9.5
7
8.4
47
8.6
6
9.3
48
8.7
5
Feedback Sources
8.3
37
Not enough data
9.2
45
8.0
5
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
21
Not enough data
6.5
23
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Thematic are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
Thematic is categorized as Text Analysis and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thematic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Retail
9.8%
Telecommunications
7.3%
Financial Services
7.3%
Computer Software
7.3%
Real Estate
4.9%
Other
63.4%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What is the programming language used to create this, purely out of interest. It’s very clever !
1 Comment
AM
Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research....Read more
Thematic has no more discussions with answers
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