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- Medallia Customer Experience-vs-Thematic
Compare Medallia Customer Experience and Thematic 
Medallia Customer Experience vs Thematic
When assessing the two solutions, reviewers found Thematic easier to use, set up, and administer. Reviewers also preferred doing business with Thematic overall.
- Reviewers felt that Thematic meets the needs of their business better than Medallia Customer Experience.
- When comparing quality of ongoing product support, reviewers felt that Thematic is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over Thematic.
- Medallia Experience Cloud
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
The real-time access to all customer feedback in addition to every level of the organization being able to access feedback from every customer.
Not keeping their promises, promised is everything, but we're not able to deliver as promised. We felt that Medallia were more focused on $ after we signed the agreement with them than keeping their promises !
I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to...
Natural Language Processing isn't easy and will change as how we use language changes. The Thematic team is keeping up with the change, and as they grow, I've no doubt they will set the standards for the industry. I am excited to see how the product evolves!
The real-time access to all customer feedback in addition to every level of the organization being able to access feedback from every customer.
I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to...
Not keeping their promises, promised is everything, but we're not able to deliver as promised. We felt that Medallia were more focused on $ after we signed the agreement with them than keeping their promises !
Natural Language Processing isn't easy and will change as how we use language changes. The Thematic team is keeping up with the change, and as they grow, I've no doubt they will set the standards for the industry. I am excited to see how the product evolves!
