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Compare Medallia Customer Experience and Thematic 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Enterprise (51.2% of reviews)
Entry-Level Pricing
Contact Us Per Year
$25,000.00 Per Year
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceThematic
Star Rating
(43)4.8 out of 5
Market Segments
Enterprise (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25,000.00 Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing instant actionable feedback, allowing users to implement changes quickly. Users appreciate the ability to measure customer experience in an easy format and share personalized dashboards across the organization.
- Users say Thematic stands out for its intuitive user interface, making it easy to analyze open-ended text and manage themes. Reviewers highlight how the platform effectively quantifies qualitative data, which enhances their ability to make sense of client feedback.
- According to verified reviews, Medallia Customer Experience has a stronger overall satisfaction score, indicating that users feel more positively about their experience with the platform compared to Thematic. This is reflected in the feedback about its ability to tie customer sentiment to specific marketing campaigns.
- Reviewers mention that Thematic is particularly effective at uncovering themes in client feedback, which helps users monitor these themes over time. This capability is seen as a significant advantage for organizations looking to analyze various types of feedback, including NPS and CSAT.
- Users highlight that while Medallia Customer Experience has a robust feature set, it may face challenges in ease of setup compared to Thematic, which is noted for its smoother onboarding process. This difference can impact how quickly teams can start leveraging the tools effectively.
- G2 reviewers indicate that Thematic's quality of support is exceptional, with users praising the responsiveness and helpfulness of the team. In contrast, while Medallia also offers support, some users feel that it could be improved to match the level of service provided by Thematic.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Thematic
Foundation
$25,000.00
Per Year
Get a comprehensive view of themes, sentiment and categories in your VoC and feedback data, with white glove support.
- Up to 25,000 comments
- Up to 3 datasets (a CSV file or pulled from a data source)
- AI powered Thematic and Sentiment analysis
Free Trial
Medallia Customer Experience
Free Trial is available
Thematic
Free Trial is available
Ratings
Meets Requirements
8.7
130
9.3
27
Ease of Use
8.6
140
9.4
29
Ease of Setup
7.2
98
8.9
22
Ease of Admin
7.7
75
8.9
17
Quality of Support
8.5
113
9.8
28
Has the product been a good partner in doing business?
8.6
78
9.9
17
Product Direction (% positive)
9.5
125
9.0
23
Features by Category
Analytics
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Not enough data
Customization
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Not enough data
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.4
40
9.2
6
8.4
48
9.7
5
Feedback Analysis
8.0
46
9.5
7
8.3
45
8.6
6
9.3
44
8.7
5
Feedback Sources
8.3
37
Not enough data
9.1
43
8.0
5
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
20
Not enough data
6.6
22
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Thematic are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
Thematic is categorized as Text Analysis and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thematic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Retail
9.8%
Telecommunications
7.3%
Financial Services
7.3%
Computer Software
7.3%
Real Estate
4.9%
Other
63.4%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What is the programming language used to create this, purely out of interest. It’s very clever !
1 Comment
AM
Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research....Read more
Thematic has no more discussions with answers
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