Compare Medallia Customer Experience and Okta 
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Mid-Market (52.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
$6.00 1 User per month
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceOkta
Star Rating
(1,192)4.5 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 1 User per month
Browse all 2 pricing plansMedallia Customer Experience vs Okta
When assessing the two solutions, reviewers found Okta easier to use, set up, and administer. Reviewers also preferred doing business with Okta overall.
- Reviewers felt that Okta meets the needs of their business better than Medallia Customer Experience.
- When comparing quality of ongoing product support, reviewers felt that Okta is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over Okta.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Okta
Starter
$6.00
1 User per month
Starting your Identity journey? Put a strong foundation in place.
- Universal Directory
- Workflows - 5 flows
- Single Sign-On
Free Trial
Medallia Customer Experience
Free Trial is available
Okta
No trial information availableRatings
Meets Requirements
8.7
146
9.3
876
Ease of Use
8.6
155
9.3
899
Ease of Setup
7.4
112
8.9
405
Ease of Admin
7.7
83
9.1
198
Quality of Support
8.5
128
8.9
656
Has the product been a good partner in doing business?
8.7
87
8.9
192
Product Direction (% positive)
9.6
140
8.7
852
Features by Category
Authentication Options
Not enough data
9.3
466
Not enough data
9.3
56
Not enough data
9.2
444
Not enough data
9.3
49
Not enough data
9.2
296
Not enough data
9.2
285
Access Control Types
Not enough data
9.2
321
Not enough data
9.2
345
Not enough data
9.2
355
Not enough data
9.0
257
Not enough data
9.0
271
Administration
Not enough data
9.1
284
Not enough data
9.2
321
Not enough data
9.1
276
Not enough data
9.1
345
Not enough data
9.2
320
Platform
Not enough data
9.2
323
Not enough data
9.2
287
Not enough data
9.2
321
Not enough data
9.0
261
Not enough data
8.9
255
Not enough data
8.9
251
Not enough data
9.0
268
User on/off Boarding
Not enough data
9.1
96
|
Verified
Not enough data
9.1
94
|
Verified
Not enough data
9.3
96
|
Verified
Not enough data
9.1
97
|
Verified
Not enough data
9.4
92
|
Verified
Not enough data
8.9
86
|
Verified
User Maintenance
Not enough data
9.3
106
|
Verified
Not enough data
8.9
88
|
Verified
Not enough data
9.0
80
|
Verified
Governance
Not enough data
9.0
83
|
Verified
Not enough data
9.2
83
|
Verified
Administration
Not enough data
8.9
87
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
9.0
92
|
Verified
Not enough data
9.1
87
|
Verified
Network Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
34
Not enough data
9.1
33
Security
Not enough data
9.3
35
Not enough data
9.2
37
Not enough data
9.1
32
Not enough data
9.2
37
Identity Management
Not enough data
9.2
32
Not enough data
9.1
31
Not enough data
9.2
36
Generative AI
Not enough data
6.3
14
Not enough data
Feature Not Available
Access Control
Not enough data
9.3
60
Not enough data
9.4
63
Not enough data
9.4
65
Not enough data
9.3
55
Administration
Not enough data
9.5
60
Not enough data
9.5
59
Not enough data
9.4
54
Not enough data
9.4
69
Functionality
Not enough data
9.5
76
Not enough data
9.6
77
Not enough data
9.4
66
Functionality
Not enough data
9.4
100
|
Verified
Not enough data
9.5
108
|
Verified
Not enough data
9.3
104
|
Verified
Not enough data
9.5
58
Not enough data
9.1
56
Not enough data
9.2
99
|
Verified
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
Not enough data
Feature Not Available
Not enough data
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
9.3
183
Not enough data
9.2
189
Not enough data
9.5
255
Not enough data
9.4
183
Not enough data
9.5
241
Not enough data
9.3
220
Type
Not enough data
9.1
143
Not enough data
9.3
174
Reporting
Not enough data
9.1
158
Not enough data
9.2
156
Not enough data
9.0
45
Not enough data
9.2
45
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
9.1
49
Administration & Governance - Identity and Access Management (IAM)
Not enough data
9.2
53
Not enough data
9.1
45
Generative AI - Identity and Access Management (IAM)
Not enough data
8.7
45
Not enough data
8.9
45
Not enough data
Feature Not Available
Analytics
9.4
54
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.8
42
Not enough data
Customization
8.5
50
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
43
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.5
41
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.1
47
Not enough data
8.4
47
Not enough data
9.3
48
Not enough data
Feedback Sources
8.3
37
Not enough data
9.2
45
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
21
Not enough data
6.5
23
Not enough data
Identity Threat Detection and Response (ITDR)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remediation
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Non-Human Identity Management (NHIM) SolutionsHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Lifecycle & Provisioning - Non-Human Identity Management (NHIM) Solutions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access, Authentication & Authorization - Non-Human Identity Management (NHIM) Solutions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility, Governance & Compliance - Non-Human Identity Management (NHIM) Solutions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and Okta share no categories
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics and Experience Management
Okta is categorized as Non-Human Identity Management (NHIM) Solutions, AWS Marketplace, Identity and Access Management (IAM), Identity Threat Detection and Response (ITDR), Customer Identity and Access Management (CIAM), User Provisioning and Governance Tools, Zero Trust Networking, Single Sign-On (SSO), Cloud Directory Services, and Other Development
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Okta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Computer Software
18.6%
Information Technology and Services
15.4%
Financial Services
6.2%
Internet
4.5%
Marketing and Advertising
4.1%
Other
51.2%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
Is there a way to access your applications on a mobile device?
5 Comments
EC
There is an Okta Mobile app from which you can access your work applications, but it requires a little extra setup and not all organization use it....Read more
How many applications?
2 Comments
GP
Doesn’t it always, though? ;-)
Key factors to consider aside from number of applications you’d want to streamline access to via SSO for would be:
-How...Read more
Does Okta have a plugin for integration with Spring Boot and Spring Security?
2 Comments
US
Spring security plugin is available to do user management, take a look at it https://bintray.com/grails/plugins/spring-security-core/viewRead more
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