Compare ManageEngine ServiceDesk Plus MSP and Xurrent ITSM 
At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPXurrent ITSM
Star Rating
(87)4.6 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Xurrent ITSMManageEngine ServiceDesk Plus MSP vs Xurrent ITSM
When assessing the two solutions, reviewers found Xurrent ITSM easier to use, set up, and administer. Reviewers also preferred doing business with Xurrent ITSM overall.
- Reviewers felt that ManageEngine ServiceDesk Plus MSP meets the needs of their business better than Xurrent ITSM.
- When comparing quality of ongoing product support, reviewers felt that Xurrent ITSM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Xurrent ITSM over ManageEngine ServiceDesk Plus MSP.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus MSP
No pricing availableXurrent ITSM
No pricing availableFree Trial
ManageEngine ServiceDesk Plus MSP
No trial information availableXurrent ITSM
Free Trial is available
Ratings
Meets Requirements
9.2
10
8.9
69
Ease of Use
8.2
10
9.1
70
Ease of Setup
7.8
6
8.7
49
Ease of Admin
8.3
6
8.6
48
Quality of Support
8.3
9
9.1
68
Has the product been a good partner in doing business?
8.9
6
9.2
47
Product Direction (% positive)
6.5
10
9.8
64
Features by Category
Administration
Not enough data
8.6
41
Not enough data
8.1
40
Not enough data
8.2
42
Service Desk
Not enough data
8.8
42
Not enough data
8.4
42
Not enough data
8.8
42
Management
Not enough data
8.3
40
Not enough data
8.9
38
Not enough data
8.6
33
Not enough data
8.5
36
Not enough data
8.0
32
Functionality
Not enough data
9.3
42
Not enough data
7.7
33
Not enough data
8.0
34
Not enough data
8.5
41
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
7.1
36
Not enough data
8.5
37
Not enough data
8.4
40
Not enough data
Not enough data
Management Tools
Not enough data
9.0
42
Not enough data
8.9
39
Not enough data
8.5
40
Generative AI
Not enough data
8.7
13
Not enough data
8.9
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
49
9.3
5
8.3
47
8.9
6
8.1
50
7.3
5
8.5
48
6.7
5
8.6
48
Reporting
8.3
6
8.2
47
7.8
6
7.9
49
Not enough data
7.6
38
Access & Usability
Not enough data
7.8
44
Not enough data
8.7
48
8.3
5
8.4
44
Not enough data
8.7
35
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Feature Not Available
Platform
Not enough data
8.9
28
Not enough data
8.5
28
Not enough data
8.8
31
Not enough data
8.2
32
Not enough data
8.5
34
Security
Not enough data
7.9
25
Not enough data
7.2
24
Not enough data
Feature Not Available
Not enough data
9.3
32
Not enough data
9.1
34
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus MSP and Xurrent ITSM are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus MSP has no unique categories
Xurrent ITSM is categorized as IT Service Management (ITSM) Tools, Incident Management, and Enterprise IT Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xurrent ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Information Technology and Services
27.2%
Insurance
8.6%
Automotive
6.2%
Consulting
4.9%
Computer Software
4.9%
Other
48.1%
Alternatives
Discussions
ManageEngine ServiceDesk Plus MSP has no discussions with answers
Xurrent ITSM has no discussions with answers
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