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Compare ManageEngine ServiceDesk Plus MSP and Xurrent 
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At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
ManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPXurrent
Star Rating
(87)4.6 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about XurrentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Xurrent excels in its "Quality of Support" with a score of 9.2, while ManageEngine ServiceDesk Plus MSP falls behind at 8.3. Reviewers mention that Xurrent's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers say that Xurrent's "Ease of Use" is rated at 9.1, significantly higher than ManageEngine's 8.2. Users on G2 highlight that Xurrent's intuitive interface allows for a smoother user experience, reducing the learning curve for new team members.
- G2 users mention that Xurrent's "Product Direction" is rated at an impressive 9.8, indicating strong confidence in its future development. In contrast, ManageEngine's score of 6.5 suggests concerns about its long-term viability and innovation.
- Users say that Xurrent's "Automate Ticket Routing" feature, rated at 8.8, is highly effective, streamlining the ticket management process. Meanwhile, ManageEngine's ticket prioritization feature shines with a score of 9.3, indicating that it effectively helps teams focus on critical issues first.
- Reviewers mention that Xurrent's "Knowledge Base/Ticket Integration" feature, rated at 8.7, enhances the efficiency of resolving tickets by providing relevant information directly within the ticketing system. In contrast, ManageEngine's integration is rated lower at 6.7, suggesting room for improvement in this area.
- Users report that Xurrent's "Incident Management" capabilities, particularly in "Ticket Notifications" (8.2), are effective, but ManageEngine's score of 8.9 indicates a more robust notification system that keeps users informed about ticket updates and changes.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus MSP
No pricing availableXurrent
Premium
Contact Us
Enterprise Service Management
Most organizations have already realized that their people are more productive when they can quickly get help when they need it. That is why modern organizations offer a single self-service portal where their employees can get support from IT, HR, Finance, Marketing, Legal, Facilities Management, etc. The Premium plan is there for any organization that is ready to expand beyond the traditional self-service support that IT departments provide.
The Premium plan includes the ability to set up a directory account so that the organization structure, employee and site information is maintained centrally and does not require any effort from the different departments that offer support. Xurrent’s unique directory account feature is also valuable for multinationals that have, for example, an IT and HR department in multiple countries, as well as a shared services organization for Finance.
Organizations eager to automate manual tasks will find the Automation Rules functionality of the Premium plan compelling. Using Xurrent, they are able to identify the administrative tasks that are performed frequently and require a significant manual effort. The cost of this effort can then be eliminated using Xurrent’s automation capabilities.
Pricing for this plan depends primarily on the number of users and the procurement process of the organization. Special discounts are available for higher education, governments and NGOs.
To request a quote, please submit your company email address and a telephone number. A representative from Xurrent will contact you within 2 business days to understand the scope of your organization’s service management needs and its procurement process requirements.
- All features listed in the other pricing plans
- Portfolio management
- Project management
Free Trial
ManageEngine ServiceDesk Plus MSP
No trial information availableXurrent
Free Trial is available
Ratings
Meets Requirements
9.2
10
8.9
69
Ease of Use
8.2
10
9.1
70
Ease of Setup
7.8
6
8.7
49
Ease of Admin
8.3
6
8.6
48
Quality of Support
8.3
9
9.1
68
Has the product been a good partner in doing business?
8.9
6
9.2
47
Product Direction (% positive)
6.5
10
9.8
64
Features by Category
Administration
Not enough data
8.6
41
Not enough data
8.1
40
Not enough data
8.2
42
Service Desk
Not enough data
8.8
42
Not enough data
8.4
42
Not enough data
8.8
42
Management
Not enough data
8.3
40
Not enough data
8.9
38
Not enough data
8.6
33
Not enough data
8.5
36
Not enough data
8.0
32
Functionality
Not enough data
9.3
42
Not enough data
7.7
33
Not enough data
8.0
34
Not enough data
8.5
41
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
7.1
36
Not enough data
8.5
37
Not enough data
8.4
40
Not enough data
Not enough data
Management Tools
Not enough data
9.0
42
Not enough data
8.9
39
Not enough data
8.5
40
Generative AI
Not enough data
8.7
13
Not enough data
8.9
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
49
9.3
5
8.3
47
8.9
6
8.1
50
7.3
5
8.5
48
6.7
5
8.6
48
Reporting
8.3
6
8.2
47
7.8
6
7.9
49
Not enough data
7.6
38
Access & Usability
Not enough data
7.8
44
Not enough data
8.7
48
8.3
5
8.4
44
Not enough data
8.7
35
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Feature Not Available
Platform
Not enough data
8.9
28
Not enough data
8.5
28
Not enough data
8.8
31
Not enough data
8.2
32
Not enough data
8.5
34
Security
Not enough data
7.9
25
Not enough data
7.2
24
Not enough data
Feature Not Available
Not enough data
9.3
32
Not enough data
9.1
34
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus MSP and Xurrent are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus MSP has no unique categories
Xurrent is categorized as IT Service Management (ITSM) Tools, Incident Management, and Enterprise IT Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xurrent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Information Technology and Services
27.2%
Insurance
8.6%
Automotive
6.2%
Consulting
4.9%
Hospital & Health Care
4.9%
Other
48.1%
Alternatives
Discussions
ManageEngine ServiceDesk Plus MSP has no discussions with answers
Xurrent has no discussions with answers
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