# Top 10 ManageEngine ServiceDesk Plus MSP Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 15 The Service Desk Software solutions below are the most common alternatives that users and reviewers compare with ManageEngine ServiceDesk Plus MSP. Other important factors to consider when researching alternatives to ManageEngine ServiceDesk Plus MSP include asset management and email. The best overall ManageEngine ServiceDesk Plus MSP alternative is Autotask. Other similar apps like ManageEngine ServiceDesk Plus MSP are Freshservice, Jira Service Management, ServiceNow IT Service Management, and SolarWinds Service Desk. ManageEngine ServiceDesk Plus MSP alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation). ## Best Paid & Free Alternatives to ManageEngine ServiceDesk Plus MSP - [Autotask](https://www.g2.com/products/autotask/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) ## Top 10 Alternatives to ManageEngine ServiceDesk Plus MSP Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ManageEngine ServiceDesk Plus MSP stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Consumer Electronics, and Pharmaceuticals, and find the best product for your business. ### 1. [Autotask](https://www.g2.com/products/autotask/reviews) By Datto Inc. **Average Rating:** 4.3/5 **Total Reviews:** 632 Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs Autotask](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus-msp) **Compare Autotask with other alternatives:** - [Autotask vs Freshservice](https://www.g2.com/compare/autotask-vs-freshservice) - [Autotask vs Jira Service Management](https://www.g2.com/compare/autotask-vs-jira-service-management) - [Autotask vs ServiceNow IT Service Management](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management) - [Autotask vs SolarWinds Service Desk](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk) - [Autotask vs SysAid](https://www.g2.com/compare/autotask-vs-sysaid) - [Autotask vs Atera](https://www.g2.com/compare/atera-vs-autotask) - [Autotask vs LogMeIn Resolve](https://www.g2.com/compare/autotask-vs-logmein-resolve) - [Autotask vs ConnectWise PSA](https://www.g2.com/compare/autotask-vs-connectwise-psa) - [Autotask vs Ivanti Neurons for ITSM](https://www.g2.com/compare/autotask-vs-ivanti-neurons-for-itsm) ### 2. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,351 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to ManageEngine ServiceDesk Plus MSP, Freshservice is: - More usable - Easier to set up - Better at support Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus-msp) **Compare Freshservice with other alternatives:** - [Freshservice vs Autotask](https://www.g2.com/compare/autotask-vs-freshservice) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice) - [Freshservice vs LogMeIn Resolve](https://www.g2.com/compare/freshservice-vs-logmein-resolve) - [Freshservice vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-freshservice) - [Freshservice vs Ivanti Neurons for ITSM](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm) ### 3. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 991 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to ManageEngine ServiceDesk Plus MSP, Jira Service Management is: - Easier to set up - More usable - Better at support Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus-msp) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-jira-service-management) - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs Atera](https://www.g2.com/compare/atera-vs-jira-service-management) - [Jira Service Management vs LogMeIn Resolve](https://www.g2.com/compare/jira-service-management-vs-logmein-resolve) - [Jira Service Management vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-jira-service-management) - [Jira Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management) ### 4. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,953 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to ManageEngine ServiceDesk Plus MSP, ServiceNow IT Service Management is: - Easier to set up - More usable - Easier to admin Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-msp-vs-servicenow-it-service-management) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management) ### 5. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 786 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to ManageEngine ServiceDesk Plus MSP, SolarWinds Service Desk is: - Easier to set up - More usable - Better at support Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-msp-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Autotask](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SolarWinds Service Desk vs Atera](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk) ### 6. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 753 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to ManageEngine ServiceDesk Plus MSP, SysAid is: - More usable - Easier to set up - Better at support Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-msp-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs Autotask](https://www.g2.com/compare/autotask-vs-sysaid) - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SysAid vs Atera](https://www.g2.com/compare/atera-vs-sysaid) - [SysAid vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-sysaid) - [SysAid vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-sysaid) - [SysAid vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid) ### 7. [Atera](https://www.g2.com/products/atera/reviews) By Atera **Average Rating:** 4.6/5 **Total Reviews:** 1,247 Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to ManageEngine ServiceDesk Plus MSP, Atera is: - Easier to set up - More usable - Easier to admin Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs Atera](https://www.g2.com/compare/atera-vs-manageengine-servicedesk-plus-msp) **Compare Atera with other alternatives:** - [Atera vs Autotask](https://www.g2.com/compare/atera-vs-autotask) - [Atera vs Freshservice](https://www.g2.com/compare/atera-vs-freshservice) - [Atera vs Jira Service Management](https://www.g2.com/compare/atera-vs-jira-service-management) - [Atera vs ServiceNow IT Service Management](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) - [Atera vs SolarWinds Service Desk](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [Atera vs SysAid](https://www.g2.com/compare/atera-vs-sysaid) - [Atera vs LogMeIn Resolve](https://www.g2.com/compare/atera-vs-logmein-resolve) - [Atera vs ConnectWise PSA](https://www.g2.com/compare/atera-vs-connectwise-psa) - [Atera vs Ivanti Neurons for ITSM](https://www.g2.com/compare/atera-vs-ivanti-neurons-for-itsm) ### 8. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) By GoTo **Average Rating:** 4.3/5 **Total Reviews:** 469 LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today. Reviewers say compared to ManageEngine ServiceDesk Plus MSP, LogMeIn Resolve is: - Easier to set up - More usable - Easier to admin Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-manageengine-servicedesk-plus-msp) **Compare LogMeIn Resolve with other alternatives:** - [LogMeIn Resolve vs Autotask](https://www.g2.com/compare/autotask-vs-logmein-resolve) - [LogMeIn Resolve vs Freshservice](https://www.g2.com/compare/freshservice-vs-logmein-resolve) - [LogMeIn Resolve vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-logmein-resolve) - [LogMeIn Resolve vs ServiceNow IT Service Management](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-service-management) - [LogMeIn Resolve vs SolarWinds Service Desk](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) - [LogMeIn Resolve vs SysAid](https://www.g2.com/compare/logmein-resolve-vs-sysaid) - [LogMeIn Resolve vs Atera](https://www.g2.com/compare/atera-vs-logmein-resolve) - [LogMeIn Resolve vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-logmein-resolve) - [LogMeIn Resolve vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-logmein-resolve) ### 9. [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) By ConnectWise **Average Rating:** 4.0/5 **Total Reviews:** 583 Business Automation and ConnectWise PSA (formerly ConnectWise Manage) Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-manageengine-servicedesk-plus-msp) **Compare ConnectWise PSA with other alternatives:** - [ConnectWise PSA vs Autotask](https://www.g2.com/compare/autotask-vs-connectwise-psa) - [ConnectWise PSA vs Freshservice](https://www.g2.com/compare/connectwise-psa-vs-freshservice) - [ConnectWise PSA vs Jira Service Management](https://www.g2.com/compare/connectwise-psa-vs-jira-service-management) - [ConnectWise PSA vs ServiceNow IT Service Management](https://www.g2.com/compare/connectwise-psa-vs-servicenow-it-service-management) - [ConnectWise PSA vs SolarWinds Service Desk](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-service-desk) - [ConnectWise PSA vs SysAid](https://www.g2.com/compare/connectwise-psa-vs-sysaid) - [ConnectWise PSA vs Atera](https://www.g2.com/compare/atera-vs-connectwise-psa) - [ConnectWise PSA vs LogMeIn Resolve](https://www.g2.com/compare/connectwise-psa-vs-logmein-resolve) - [ConnectWise PSA vs Ivanti Neurons for ITSM](https://www.g2.com/compare/connectwise-psa-vs-ivanti-neurons-for-itsm) ### 10. [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) By Ivanti **Average Rating:** 4.0/5 **Total Reviews:** 296 Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT. Categories in common with ManageEngine ServiceDesk Plus MSP: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [ManageEngine ServiceDesk Plus MSP vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-manageengine-servicedesk-plus-msp) **Compare Ivanti Neurons for ITSM with other alternatives:** - [Ivanti Neurons for ITSM vs Autotask](https://www.g2.com/compare/autotask-vs-ivanti-neurons-for-itsm) - [Ivanti Neurons for ITSM vs Freshservice](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm) - [Ivanti Neurons for ITSM vs Jira Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management) - [Ivanti Neurons for ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management) - [Ivanti Neurons for ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk) - [Ivanti Neurons for ITSM vs SysAid](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid) - [Ivanti Neurons for ITSM vs Atera](https://www.g2.com/compare/atera-vs-ivanti-neurons-for-itsm) - [Ivanti Neurons for ITSM vs LogMeIn Resolve](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-logmein-resolve) - [Ivanti Neurons for ITSM vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-ivanti-neurons-for-itsm) ## Explore Articles - [Which voice recognition tool is best for IT companies](https://www.g2.com/discussions/which-voice-recognition-tool-is-best-for-it-companies) - [Which health care credentialing platforms have strong reliability records based on reviews from healthcare teams?](https://www.g2.com/discussions/which-health-care-credentialing-platforms-have-strong-reliability-records-based-on-reviews-from-healthcare-teams) - [Most recommended purchasing service apps](https://www.g2.com/discussions/most-recommended-purchasing-service-apps) - [What investor relations platforms best address Regulation FD and SEC compliance requirements for IR communications?](https://www.g2.com/discussions/what-investor-relations-platforms-best-address-regulation-fd-and-sec-compliance-requirements-for-ir-communications) - [Which payroll software handles multiple countries the best](https://www.g2.com/discussions/which-payroll-software-handles-multiple-countries-the-best) - [Top-rated platforms for programmatic account-based advertising](https://www.g2.com/discussions/top-rated-platforms-for-programmatic-account-based-advertising) ## Spotlight Categories - [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) - [Travel Management Solutions](https://www.g2.com/categories/travel-management) - [SAP Store Software](https://www.g2.com/categories/sap-store)