# ManageEngine ServiceDesk Plus MSP, Xurrent ITSM vs Autotask Comparison

| | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 15 | 87 | 588 | 
| **Largest Market Segment** | Mid-Market (53.8% of reviews) | Enterprise (54.3% of reviews) | Small-Business (68.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ManageEngine ServiceDesk Plus MSP

**Not enough data**

### Xurrent ITSM

Pros:
- Ease of Use (14 reviews)
- Features (7 reviews)

Cons:
- Missing Features (5 reviews)
- Limited Features (4 reviews)

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

---
## Ratings Comparison
| Rating | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
  | **Meets Requirements** | 9.2 (10 reviews) | 8.9 (69 reviews) | 8.5 (485 reviews) | 
  | **Ease of Use** | 8.2 (10 reviews) | 9.1 (70 reviews) | 7.9 (529 reviews) | 
  | **Ease of Setup** | 7.8 (6 reviews) | 8.7 (49 reviews) | 7.4 (415 reviews) | 
  | **Ease of Admin** | 8.3 (6 reviews) | 8.6 (48 reviews) | 7.6 (280 reviews) | 
  | **Quality of Support** | 8.3 (9 reviews) | 9.1 (68 reviews) | 8.2 (452 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (6 reviews) | 9.2 (47 reviews) | 8.4 (271 reviews) | 
  | **Product Direction (% positive)** | 6.5 (10 reviews) | 9.8 (64 reviews) | 8.3 (479 reviews) | 

---
## Pricing

### ManageEngine ServiceDesk Plus MSP

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Xurrent ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus MSP** | N/A | N/A |
| **Xurrent ITSM** | 8.4/10 | 45 |
| **Autotask** | 7.5/10 | 208 |

#### Administration

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Change Management** | Not enough data | 8.6 (41 reviews) | 8.0 (179 reviews) | 
| **Asset Management** | Not enough data | 8.1 (40 reviews) | 7.9 (182 reviews) | 
| **Reports & Analytics** | Not enough data | 8.2 (42 reviews) | 8.0 (190 reviews) | 

#### Service Desk

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Help Desk** | Not enough data | 8.8 (42 reviews) | 9.0 (189 reviews) | 
| **Incident Reports** | Not enough data | 8.4 (42 reviews) | 8.4 (182 reviews) | 
| **Process Workflow** | Not enough data | 8.8 (42 reviews) | 8.3 (188 reviews) | 

#### Management

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.3 (40 reviews) | 8.2 (186 reviews) | 
| **Administration Console** | Not enough data | 8.9 (38 reviews) | 8.2 (184 reviews) | 
| **Access Management** | Not enough data | 8.6 (33 reviews) | 8.3 (181 reviews) | 
| **Asset Management** | Not enough data | 8.5 (36 reviews) | 7.9 (178 reviews) | 
| **Policy Dictation** | Not enough data | 8.0 (32 reviews) | 7.5 (171 reviews) | 

#### Functionality

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Ticketing System** | Not enough data | 9.3 (42 reviews) | 9.2 (189 reviews) | 
| **Performance Logging** | Not enough data | 7.7 (33 reviews) | 8.3 (177 reviews) | 
| **Alerting** | Not enough data | 8.0 (34 reviews) | 8.5 (180 reviews) | 
| **Automation** | Not enough data | 8.5 (41 reviews) | 8.3 (187 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.1 (13 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.3 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (15 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.9 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.1 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.3 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.2 (11 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus MSP** | N/A | N/A |
| **Xurrent ITSM** | 8.5/10 | 44 |
| **Autotask** | N/A | N/A |

#### Monitoring

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | 7.1 (36 reviews) | Not enough data | 
| **Timely Alerts** | Not enough data | 8.5 (37 reviews) | Not enough data | 
| **TIcket Accuracy** | Not enough data | 8.4 (40 reviews) | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Management Tools

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (42 reviews) | Not enough data | 
| **Standardization** | Not enough data | 8.9 (39 reviews) | Not enough data | 
| **Lifecycle Visualization** | Not enough data | 8.5 (40 reviews) | Not enough data | 

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.9 (12 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus MSP** | N/A | N/A |
| **Xurrent ITSM** | N/A | N/A |
| **Autotask** | 6.8/10 | 225 |

#### Customer Management

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Customer Profiles** | Not enough data | Not enough data | 8.0 (184 reviews) ✓ Verified | 
| **Sales** | Not enough data | Not enough data | 7.2 (178 reviews) ✓ Verified | 
| **Marketing** | Not enough data | Not enough data | 6.1 (173 reviews) ✓ Verified | 
| **Client Portal** | Not enough data | Not enough data | 7.1 (181 reviews) ✓ Verified | 

#### Project Management

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Project Planning** | Not enough data | Not enough data | 6.9 (182 reviews) | 
| **Project Tracking** | Not enough data | Not enough data | 7.0 (184 reviews) ✓ Verified | 
| **Resource Definition** | Not enough data | Not enough data | 7.3 (173 reviews) ✓ Verified | 
| **Resource Management** | Not enough data | Not enough data | 7.6 (176 reviews) ✓ Verified | 

#### Accounting

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Revenue Recognition** | Not enough data | Not enough data | 7.2 (173 reviews) | 
| **Invoice Management** | Not enough data | Not enough data | 7.3 (177 reviews) ✓ Verified | 
| **Payments** | Not enough data | Not enough data | 6.4 (165 reviews) | 
| **Project Accounting** | Not enough data | Not enough data | 6.8 (170 reviews) | 
| **Budget Tracking** | Not enough data | Not enough data | 6.5 (167 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Portfolio Definition** | Not enough data | Not enough data | 6.7 (167 reviews) | 
| **Portfolio Performance** | Not enough data | Not enough data | 6.7 (166 reviews) | 
| **Risk** | Not enough data | Not enough data | 6.6 (163 reviews) | 
| **Portfolio Mix** | Not enough data | Not enough data | 6.6 (162 reviews) | 

#### Analytics

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Forecasting** | Not enough data | Not enough data | 6.7 (165 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 7.5 (183 reviews) ✓ Verified | 
| **KPIs** | Not enough data | Not enough data | 7.4 (167 reviews) ✓ Verified | 

#### Administration

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Standard Integrations** | Not enough data | Not enough data | 7.8 (191 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 8.2 (182 reviews) ✓ Verified | 
| **Access Management** | Not enough data | Not enough data | 8.0 (174 reviews) ✓ Verified | 

#### Platform

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **APIs** | Not enough data | Not enough data | 8.3 (176 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | Not enough data | 7.4 (159 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.5 (183 reviews) ✓ Verified | 
| **Mobile** | Not enough data | Not enough data | 6.4 (164 reviews) ✓ Verified | 
| **Offline Access** | Not enough data | Not enough data | 4.7 (160 reviews) ✓ Verified | 

#### Generative AI

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 5.8 (89 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.1 (88 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 5.2 (33 reviews) | 
| **Smart task suggestions** | Not enough data | Not enough data | 4.9 (32 reviews) | 
| **Automated workflows** | Not enough data | Not enough data | 6.4 (36 reviews) | 

#### Agentic AI - Professional Services Automation

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 5.5 (33 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.4 (34 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus MSP** | 8.1/10 | 7 |
| **Xurrent ITSM** | 8.3/10 | 51 |
| **Autotask** | 6.7/10 | 262 |

#### Incident Management

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (49 reviews) | 8.1 (238 reviews) | 
| **Ticket Prioritization** | 9.3 (5 reviews) | 8.3 (47 reviews) | 8.4 (237 reviews) | 
| **Ticket Notifications** | 8.9 (6 reviews) | 8.1 (50 reviews) | 8.4 (240 reviews) | 
| **Knowledge Base** | 7.3 (5 reviews) | 8.5 (48 reviews) | 7.0 (232 reviews) | 
| **Knowledge Base/Ticket Integration** | 6.7 (5 reviews) | 8.6 (48 reviews) | 7.2 (231 reviews) | 

#### Reporting

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Dashboards** | 8.3 (6 reviews) | 8.2 (47 reviews) | 8.7 (241 reviews) | 
| **Time Tracking** | 7.8 (6 reviews) | 7.9 (49 reviews) | 8.8 (244 reviews) | 
| **Surveys** | Not enough data | 7.6 (38 reviews) | 7.4 (227 reviews) | 

#### Access & Usability

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Mobile** | Not enough data | 7.8 (44 reviews) | 6.1 (230 reviews) | 
| **Self Service** | Not enough data | 8.7 (48 reviews) | 7.9 (231 reviews) | 
| **Active Directory** | 8.3 (5 reviews) | 8.4 (44 reviews) | 7.2 (224 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.7 (35 reviews) | 7.5 (228 reviews) | 

#### Agentic AI - Service Desk

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.4 (16 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.3 (15 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.1 (17 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 4.4 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 3.9 (15 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 4.3 (15 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 5.0 (15 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **ManageEngine ServiceDesk Plus MSP** | N/A | N/A |
| **Xurrent ITSM** | 8.5/10 | 36 |
| **Autotask** | N/A | N/A |

#### Analysis

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Threat Detection** | Not enough data | Feature Not Available | Not enough data | 

#### Platform

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.9 (28 reviews) | Not enough data | 
| **Remote Access** | Not enough data | 8.5 (28 reviews) | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | 8.8 (31 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | 8.2 (32 reviews) | Not enough data | 
| **IT Knowledge Management** | Not enough data | 8.5 (34 reviews) | Not enough data | 

#### Security

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Endpoint Protection** | Not enough data | 7.9 (25 reviews) | Not enough data | 
| **Patch Management** | Not enough data | 7.2 (24 reviews) | Not enough data | 
| **Disaster Recovery** | Not enough data | Feature Not Available | Not enough data | 
| **Service Management** | Not enough data | 9.3 (32 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 9.1 (34 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)


**Unique to Xurrent ITSM (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to Autotask (2):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | ManageEngine ServiceDesk Plus MSP | Xurrent ITSM | Autotask | 
|---|---|---|---|
| **Small-Business** | 15.4% | 17.3% | 68.5% | 
| **Mid-Market** | 53.8% | 28.4% | 28.3% | 
| **Enterprise** | 30.8% | 54.3% | 3.2% | 

### By Industry

#### ManageEngine ServiceDesk Plus MSP

- **Information Technology and Services:** 23.1%
- **Government Administration:** 15.4%
- **Retail:** 7.7%
- **Pharmaceuticals:** 7.7%
- **Insurance:** 7.7%
- **Higher Education:** 7.7%
- **Consumer Electronics:** 7.7%
- **Construction:** 7.7%
- **Computer Software:** 7.7%
- **Commercial Real Estate:** 7.7%

#### Xurrent ITSM

- **Information Technology and Services:** 27.2%
- **Insurance:** 8.6%
- **Automotive:** 6.2%
- **Consulting:** 4.9%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.9%
- **Airlines/Aviation:** 3.7%
- **Banking:** 3.7%
- **Staffing and Recruiting:** 2.5%
- **Electrical/Electronic Manufacturing:** 2.5%
- **Other:** 30.9%

#### Autotask

- **Information Technology and Services:** 52.9%
- **Computer & Network Security:** 17.0%
- **Computer Software:** 5.8%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

---
## Alternatives

### Alternatives to ManageEngine ServiceDesk Plus MSP

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to Xurrent ITSM

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (417 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12359 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)

---
## Top Discussions

### ManageEngine ServiceDesk Plus MSP

No discussions available for this product.

### Xurrent ITSM

No discussions available for this product.

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/manageengine-servicedesk-plus-msp-vs-xurrent-itsm-vs-autotask)