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Compare MaestroQA and Playvox Quality Management 
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At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Request a demo today
No pricing available
MaestroQA
Star Rating
(321)4.8 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAPlayvox Quality Management
Star Rating
(1,162)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox Quality ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Playvox Quality Management excels in its evaluation features, with a score of 9.7, which reviewers mention provides comprehensive insights into agent performance, making it easier to identify areas for improvement.
- Reviewers mention that MaestroQA shines in its quality assurance calibration, scoring 9.5, which users say helps ensure consistency in scoring and feedback across different evaluators, enhancing the reliability of assessments.
- G2 users highlight that Playvox's reporting capabilities, rated at 9.6, are particularly robust, allowing for customizable reports that users say help in tracking performance metrics effectively.
- Users on G2 report that MaestroQA's integrations score of 9.3 is a strong point, as it seamlessly connects with various CRM systems, which reviewers mention streamlines workflows and enhances productivity.
- Reviewers say that Playvox's training features, rated at 9.5, are highly effective, with users noting that the platform provides extensive resources and support for onboarding new team members.
- Users report that while both platforms have strong support ratings, MaestroQA's quality of support at 9.7 is often highlighted as superior, with reviewers mentioning faster response times and more personalized assistance.
Pricing
Entry-Level Pricing
MaestroQA
Contact Us
Request a demo today
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Playvox Quality Management
No pricing availableFree Trial
MaestroQA
Free Trial is available
Playvox Quality Management
Free Trial is available
Ratings
Meets Requirements
9.4
256
9.5
902
Ease of Use
9.4
259
9.5
912
Ease of Setup
9.2
83
9.5
370
Ease of Admin
9.2
75
9.3
208
Quality of Support
9.7
248
9.6
828
Has the product been a good partner in doing business?
9.6
73
9.5
201
Product Direction (% positive)
9.4
235
9.2
891
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
215
9.7
774
9.5
217
9.6
757
9.1
212
9.6
783
Engagement
9.4
217
9.7
781
9.3
213
9.6
786
9.1
196
9.5
763
Performance
9.3
199
9.6
721
9.5
197
9.7
736
Generative AI
9.1
66
9.5
153
9.2
66
9.6
153
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
MaestroQA and Playvox Quality Management are categorized as Contact Center Quality Assurance
Unique Categories
MaestroQA is categorized as Multilingual Customer Support, Speech Analytics, and Conversation Intelligence
Playvox Quality Management has no unique categories
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Playvox Quality Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.1%
Computer Software
9.1%
Information Technology and Services
7.5%
Retail
6.2%
Telecommunications
5.9%
Other
48.2%
Consumer Services
21.7%
Banking
15.8%
Financial Services
6.1%
Food & Beverages
5.3%
Telecommunications
4.8%
Other
46.4%
Alternatives
Discussions
Are you guys still testing the recording function?
1 Comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 Comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
I suggest that you set up a program to teach another language through Playvox?
3 Comments
G2
i hope thatRead more
How does the Free Trial work?
1 Comment
Official Response from Playvox Quality Management
During our Free Trial you will access all our Professional Plan features. However, if you want to try out specific features that are not included in that...Read more
Do you charge per user or per agent?
1 Comment
Official Response from Playvox Quality Management
At Playvox we charge you per user/per month as we offer 4 different roles: Administrator, QA Analyst, Team Leader and Agent. Depending on the role, each user...Read more
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