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Compare Lumoa and Medallia Customer Experience 
Featured Products
At a Glance
Market Segments
Enterprise (62.2% of reviews)
Enterprise (65.7% of reviews)
Entry-Level Pricing
Free Trial Per Month
Contact Us Per Year
Lumoa
Star Rating
(37)4.4 out of 5
Market Segments
Enterprise (62.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansMedallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing actionable feedback quickly, allowing users to implement changes immediately. One user highlighted the ability to measure customer experience in an easy format and share personalized dashboards across the organization, which enhances collaboration.
- Users say Lumoa stands out for its ease of use and straightforward implementation process. Reviewers appreciate the simplicity in building dashboards and sharing insights, making it a great choice for teams looking for a user-friendly experience.
- According to verified reviews, Medallia Customer Experience has a significantly higher overall satisfaction score, reflecting its strong market presence and user trust. Users have noted its effectiveness in tying customer sentiment to specific marketing campaigns, which can drive targeted improvements.
- Reviewers mention that while Lumoa offers great support during setup, Medallia's comprehensive features, such as advanced segmentation and thematic analysis, provide deeper insights that can be crucial for larger enterprises looking to enhance their customer experience strategies.
- Users highlight that Medallia's robust reporting capabilities, including custom reports and dashboards, allow for detailed analysis of customer feedback, which is essential for data-driven decision-making. This level of detail is something that Lumoa users find less comprehensive.
- G2 reviewers note that while Lumoa has a slightly better score for support quality, Medallia's overall product direction and feature set are viewed as more aligned with the needs of enterprise-level clients, making it a more suitable option for organizations with complex requirements.
Pricing
Entry-Level Pricing
Lumoa
Lumoa Plans
Free Trial
Per Month
Unlimited users
- 1,000 Feedback responses/lifetime
- Unlimited Users
- 1 feedback source
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Lumoa
Free Trial is available
Medallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.6
23
8.7
130
Ease of Use
8.3
24
8.6
140
Ease of Setup
8.0
9
7.2
98
Ease of Admin
8.3
9
7.7
75
Quality of Support
8.8
21
8.5
113
Has the product been a good partner in doing business?
8.7
10
8.6
78
Product Direction (% positive)
10.0
25
9.5
125
Features by Category
Analytics
Not enough data
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Customization
Not enough data
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Generative AI
Not enough data
6.5
21
Not enough data
6.5
22
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.0
17
8.3
43
7.5
18
8.4
40
8.1
21
8.4
48
Feedback Analysis
8.0
18
8.0
46
8.8
20
8.3
45
8.9
19
9.3
44
Feedback Sources
7.4
16
8.3
37
7.8
19
9.1
43
6.9
17
7.1
34
7.5
17
8.1
37
Generative AI
Feature Not Available
6.7
20
8.4
18
6.6
22
Setup
7.8
12
Not enough data
7.7
11
Not enough data
8.0
11
Not enough data
Data
8.6
11
Not enough data
7.8
13
Not enough data
Analysis
7.8
13
Not enough data
7.2
10
Not enough data
7.9
11
Not enough data
8.8
11
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
7.6
11
Not enough data
Customization
7.3
11
Not enough data
7.0
11
Not enough data
6.8
11
Not enough data
Generative AI
7.7
11
Not enough data
8.6
12
Not enough data
Categories
Categories
Shared Categories
Lumoa and Medallia Customer Experience are categorized as Experience Management and Feedback Analytics
Unique Categories
Lumoa is categorized as Text Analysis
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
Lumoa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.2%
Telecommunications
13.5%
Transportation/Trucking/Railroad
8.1%
Consumer Goods
8.1%
Retail
5.4%
Other
48.6%
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Alternatives
Discussions
Lumoa has no discussions with answers
Medallia Customer Experience has no discussions with answers
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