# Lumoa vs Medallia Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, with a significantly higher G2 Score compared to Lumoa. Users appreciate its straightforward interface, particularly highlighting Medallia Agile Research as a great fit for small to mid-sized businesses.
- **Users say** that Lumoa offers a user-friendly experience, especially when it comes to building dashboards. Reviewers mention that it is easy to implement and provides valuable insights from complex data, making it a solid choice for organizations looking for simplicity.
- **According to verified reviews** , Medallia Customer Experience has a more extensive support network, with users praising the quality of assistance they receive. In contrast, while Lumoa's support is noted as great during setup, it may not be as robust for ongoing issues.
- **Reviewers mention** that Medallia's implementation process can be more challenging, with some users facing configuration hurdles. In comparison, Lumoa is frequently described as easy to set up, which can be a significant advantage for teams looking to get started quickly.
- **G2 reviewers highlight** that Medallia Customer Experience provides advanced features like NPS/CSAT scoring and thematic analysis, which are highly valued by users. Lumoa, while effective, may not offer the same depth in these areas, focusing more on ease of use and basic analytics.
- **Users report** that both products have their strengths in meeting business needs, but Medallia shines in its ability to cater to larger enterprises, while Lumoa is often favored by smaller teams for its simplicity and ease of use. This distinction can guide buyers based on their organizational size and complexity.



| | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 36 | 206 | 
| **Largest Market Segment** | Enterprise (61.1% of reviews) | Enterprise (67.7% of reviews) | 
| **Entry Level Price** | Free Trial Per Month | Contact Us Per Year | 

---
## Top Pros & Cons

### Lumoa

**Not enough data**

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

---
## Ratings Comparison
| Rating | Lumoa | Medallia Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.6 (23 reviews) | 8.7 (149 reviews) | 
  | **Ease of Use** | 8.3 (24 reviews) | 8.6 (159 reviews) | 
  | **Ease of Setup** | 8.0 (9 reviews) | 7.3 (114 reviews) | 
  | **Ease of Admin** | 8.3 (9 reviews) | 7.7 (85 reviews) | 
  | **Quality of Support** | 8.8 (21 reviews) | 8.5 (132 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (10 reviews) | 8.7 (89 reviews) | 
  | **Product Direction (% positive)** | 10.0 (25 reviews) | 9.5 (144 reviews) | 

---
## Pricing

### Lumoa

#### Entry-Level Pricing

Plan: Lumoa Plans

Price: Free Trial Per Month

Description: Unlimited users

Key Features:
- 1,000 Feedback responses/lifetime 
- Unlimited Users
- 1 feedback source

[Browse all 4 editions](https://www.g2.com/products/lumoa/pricing)

#### Free Trial

Yes

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | N/A | N/A |
| **Medallia Customer Experience** | 8.0/10 | 70 |

#### Analytics

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.4 (55 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.2 (54 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.7 (47 reviews) | 
| **Gamification** | Not enough data | 5.9 (43 reviews) | 

#### Customization

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.5 (51 reviews) | 
| **Multilanguage Support** | Not enough data | 7.9 (45 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.5 (44 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.2 (44 reviews) | 

#### Generative AI

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (24 reviews) | 

#### Agentic AI - Experience Management

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.3 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | 7.9/10 | 21 |
| **Medallia Customer Experience** | 8.1/10 | 57 |

#### Feedback Management

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Tagging** | 8.0 (17 reviews) | 8.3 (43 reviews) | 
| **Segmentation** | 7.5 (18 reviews) | 8.5 (41 reviews) | 
| **Custom Reports and Dashboards** | 8.1 (21 reviews) | 8.4 (48 reviews) | 

#### Feedback Analysis

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Thematic Analysis** | 8.0 (18 reviews) | 8.1 (47 reviews) | 
| **Sentiment Analysis** | 8.8 (20 reviews) | 8.4 (48 reviews) | 
| **NPS/CSAT Scoring** | 8.9 (19 reviews) | 9.4 (49 reviews) | 

#### Feedback Sources

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Online Reviews** | 7.4 (16 reviews) | 8.3 (37 reviews) | 
| **Surveys** | 7.8 (19 reviews) | 9.2 (46 reviews) | 
| **Social Media** | 6.9 (17 reviews) | 7.1 (34 reviews) | 
| **Customer Service Channels** | 7.5 (17 reviews) | 8.1 (37 reviews) | 

#### Generative AI

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.7 (21 reviews) | 
| **AI Text Summarization** | 8.4 (18 reviews) | 6.5 (23 reviews) | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Lumoa** | 7.8/10 | 13 |
| **Medallia Customer Experience** | N/A | N/A |

#### Setup

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Integration** | 7.8 (12 reviews) | Not enough data | 
| **Maintenance** | 7.7 (11 reviews) | Not enough data | 
| **No-Code** | 8.0 (11 reviews) | Not enough data | 

#### Data

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Security** | 8.6 (11 reviews) | Not enough data | 
| **Data Visualization** | 7.8 (13 reviews) | Not enough data | 

#### Analysis

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Automation** | 7.8 (13 reviews) | Not enough data | 
| **Named entity recognition** | 7.2 (10 reviews) | Not enough data | 
| **Keyphrase Extraction** | 7.9 (11 reviews) | Not enough data | 
| **Topic Analysis** | 8.8 (11 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.6 (12 reviews) | Not enough data | 
| **Language Identification** | 8.2 (13 reviews) | Not enough data | 
| **Syntax/Part of Speech Parsing** | 7.6 (11 reviews) | Not enough data | 

#### Customization

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Pre-Built Parameterization** | 7.3 (11 reviews) | Not enough data | 
| **Custom Extension** | 7.0 (11 reviews) | Not enough data | 
| **Compositionality** | 6.8 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | 7.7 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (12 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Lumoa (1):** [Text Analysis Software](https://www.g2.com/categories/text-analysis)



---
## Reviewer Demographics

### By Company Size

| Segment | Lumoa | Medallia Customer Experience | 
|---|---|---|
| **Small-Business** | 13.9% | 10.1% | 
| **Mid-Market** | 25.0% | 22.2% | 
| **Enterprise** | 61.1% | 67.7% | 

### By Industry

#### Lumoa

- **Financial Services:** 16.7%
- **Telecommunications:** 13.9%
- **Transportation/Trucking/Railroad:** 8.3%
- **Consumer Goods:** 8.3%
- **Retail:** 5.6%
- **Hospitality:** 5.6%
- **Accounting:** 2.8%
- **Apparel & Fashion:** 2.8%
- **Banking:** 2.8%
- **Computer Games:** 2.8%
- **Other:** 30.6%

#### Medallia Customer Experience

- **Hospitality:** 14.0%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 7.5%
- **Retail:** 7.0%
- **Telecommunications:** 5.4%
- **Automotive:** 5.4%
- **Insurance:** 4.8%
- **Health, Wellness and Fitness:** 3.8%
- **Banking:** 3.2%
- **Consumer Goods:** 2.2%
- **Other:** 36.6%

---
## Alternatives

### Alternatives to Lumoa

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (483 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)

### Alternatives to Medallia Customer Experience

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23546 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

---
## Top Discussions

### Lumoa

No discussions available for this product.

### Medallia Customer Experience

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lumoa-vs-medallia-customer-experience)