# Kommo vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in providing a user-friendly experience, with many users appreciating its customizable pipeline management and visual progress indicators. One user mentioned, "I love that everything is on the same page, and I can quickly generate the charts or filters I need."
- **Users say** that Kommo stands out for its intuitive interface and comprehensive integration options. Reviewers highlighted the platform's ability to manage conversations, leads, and sales pipelines seamlessly, stating, "What I like most about Kommo is how intuitive and user-friendly the platform is."
- **According to verified reviews** , monday CRM offers a more robust support system, with users noting the quality of customer service and the availability of resources. One user remarked, "It’s a good CRM for a small-to-mid-sized operation, with all the essential features and integrations."
- **Reviewers mention** that Kommo's automation features are a significant time-saver, with users appreciating how quickly the customer service team resolves issues. A user noted, "They solve my problems incredibly fast, sometimes in just three or four hours."
- **G2 reviewers highlight** that monday CRM's ease of setup is a strong point, with many users finding the onboarding process straightforward and efficient. This has contributed to its higher overall satisfaction ratings compared to Kommo.
- **Users report** that while Kommo has strong lead management capabilities, it sometimes struggles with specific workflow needs, leading to configuration challenges. In contrast, monday CRM's features are often described as more adaptable to various business processes.



| | Kommo | monday CRM | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 61 | 1,165 | 
| **Largest Market Segment** | Small-Business (81.6% of reviews) | Small-Business (78.8% of reviews) | 
| **Entry Level Price** | $15.00 | $12.00 Per Month | 

---
## Top Pros & Cons

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | Kommo | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.4 (40 reviews) | 8.6 (826 reviews) | 
  | **Ease of Use** | 8.3 (42 reviews) | 8.9 (888 reviews) | 
  | **Ease of Setup** | 7.9 (29 reviews) | 8.5 (677 reviews) | 
  | **Ease of Admin** | 8.9 (19 reviews) | 8.9 (469 reviews) | 
  | **Quality of Support** | 8.3 (39 reviews) | 8.4 (734 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (19 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 8.5 (40 reviews) | 9.3 (799 reviews) | 

---
## Pricing

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | 7.6/10 | 42 |
| **monday CRM** | 7.9/10 | 724 |

#### Sales Force Automation

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.6 (29 reviews) ✓ Verified | 8.6 (560 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.8 (472 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.5 (34 reviews) ✓ Verified | 8.6 (566 reviews) | 
| **Task / Activity Management** | 8.2 (32 reviews) ✓ Verified | 8.8 (590 reviews) | 
| **Territory & Quota Management** | 7.5 (22 reviews) | 7.6 (443 reviews) | 
| **Desktop Integration** | 8.2 (27 reviews) ✓ Verified | 8.3 (498 reviews) | 
| **Product & Price List Management** | 6.7 (22 reviews) ✓ Verified | 7.7 (448 reviews) | 
| **Quote & Order Management** | 6.6 (21 reviews) | 7.5 (451 reviews) | 
| **Customer Contract Management** | 7.9 (21 reviews) ✓ Verified | 7.9 (478 reviews) | 

#### Marketing Automation

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Email Marketing** | 8.1 (22 reviews) ✓ Verified | 7.5 (464 reviews) | 
| **Campaign Management** | 7.9 (21 reviews) | 7.7 (464 reviews) | 
| **Lead Management** | 9.0 (32 reviews) ✓ Verified | 8.6 (544 reviews) | 
| **Marketing ROI Analytics** | Feature Not Available | 7.5 (438 reviews) | 

#### Customer Support

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Case Management** | 7.5 (22 reviews) | 8.2 (472 reviews) | 
| **Customer Support Portal** | 7.4 (21 reviews) | 7.8 (410 reviews) | 
| **Knowledge Base** | 6.9 (18 reviews) | 8.2 (434 reviews) | 
| **Call Center Features** | 7.0 (16 reviews) | 7.0 (393 reviews) | 
| **Support Analytics** | 6.9 (18 reviews) | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Reporting** | 7.4 (26 reviews) ✓ Verified | 8.2 (518 reviews) | 
| **Dashboards** | 7.6 (25 reviews) ✓ Verified | 8.7 (570 reviews) | 
| **Forecasting** | 7.2 (20 reviews) ✓ Verified | 8.0 (467 reviews) | 

#### Mobile & Social

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 6.7 (17 reviews) ✓ Verified | 7.9 (389 reviews) | 
| **Social Network Integration** | 7.7 (20 reviews) ✓ Verified | 7.3 (345 reviews) | 
| **Mobile User Support** | 7.1 (21 reviews) ✓ Verified | 7.7 (471 reviews) | 

#### Platform

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Customization** | 7.8 (17 reviews) ✓ Verified | 8.7 (532 reviews) | 
| **Workflow Capability** | 7.9 (15 reviews) ✓ Verified | 8.7 (524 reviews) | 
| **User, Role, and Access Management** | 7.6 (15 reviews) ✓ Verified | 8.6 (518 reviews) | 
| **Internationalization** | 8.2 (11 reviews) ✓ Verified | 8.1 (439 reviews) | 
| **Sandbox / Test Environments** | 6.8 (11 reviews) | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 6.8 (10 reviews) | 8.0 (474 reviews) | 
| **Performance and Reliability** | 8.1 (14 reviews) ✓ Verified | 8.5 (510 reviews) | 
| **Output Document Generation** | 6.8 (10 reviews) | 7.8 (437 reviews) | 

#### Integration

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.3 (14 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 7.4 (13 reviews) ✓ Verified | 7.9 (419 reviews) | 
| **Breadth of Partner Applications** | 7.7 (10 reviews) ✓ Verified | 8.0 (414 reviews) | 

#### Generative AI

| Feature | Kommo | monday CRM | 
|---|---|---|
| **AI Text Generation** | 6.9 (6 reviews) | 7.1 (315 reviews) | 

#### Agentic AI - CRM

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (6 reviews) | 7.3 (62 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (62 reviews) | 
| **Cross-system Integration** | 8.0 (5 reviews) | 7.5 (59 reviews) | 
| **Adaptive Learning** | 8.0 (5 reviews) | 7.3 (61 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (61 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (60 reviews) | 
| **Decision Making** | 8.8 (8 reviews) | 7.1 (61 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **monday CRM** | 7.8/10 | 293 |

#### Agentic AI - Sales Performance Management

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.3 (216 reviews) | 
| **Triggers** | Not enough data | 7.7 (232 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (210 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (222 reviews) | 

#### Personalization

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (259 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (246 reviews) | 
| **Dashboards** | Not enough data | 8.8 (275 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (247 reviews) | 

#### Administrative

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (254 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (247 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Kommo** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Kommo | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Kommo | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Kommo | monday CRM | 
|---|---|---|
| **Small-Business** | 81.6% | 78.8% | 
| **Mid-Market** | 8.2% | 18.3% | 
| **Enterprise** | 10.2% | 2.9% | 

### By Industry

#### Kommo

- **Marketing and Advertising:** 22.2%
- **Information Technology and Services:** 13.3%
- **Telecommunications:** 4.4%
- **Retail:** 4.4%
- **Music:** 4.4%
- **Computer & Network Security:** 4.4%
- **Internet:** 4.4%
- **Computer Software:** 4.4%
- **Education Management:** 4.4%
- **Financial Services:** 4.4%
- **Other:** 28.9%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13815 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3048 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13815 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3048 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (816 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14691 reviews)

---
## Top Discussions

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kommo-vs-monday-crm)