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Compare Jira Service Management and TeamDynamix IT Service Management 
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At a Glance
Market Segments
Mid-Market (43.0% of reviews)
Enterprise (47.5% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(953)4.3 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansTeamDynamix IT Service Management
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeamDynamix IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticket creation user experience, scoring 8.9, which reviewers mention makes it intuitive and user-friendly. In contrast, TeamDynamix IT Service Management has a slightly lower score of 8.5, indicating that while it is functional, it may not be as seamless for new users.
- Reviewers mention that the quality of support for TeamDynamix IT Service Management is notably high, with a score of 9.3, which users on G2 appreciate for its responsiveness and helpfulness. Jira Service Management, while still strong at 8.2, does not match this level of support satisfaction.
- G2 users highlight the superior automation capabilities of Jira Service Management, particularly in ticket routing and response automation, scoring 8.7 and 8.8 respectively. Users report that these features significantly enhance efficiency. TeamDynamix, while competent, scores lower in these areas, indicating less robust automation features.
- Users say that the SLA management in Jira Service Management, with a score of 8.4, is more effective than TeamDynamix's score of 7.5. Reviewers mention that Jira's SLA features allow for better tracking and compliance, which is crucial for service level agreements.
- Reviewers mention that the asset management capabilities of Jira Service Management, scoring 8.5, are more comprehensive compared to TeamDynamix's 7.0. Users report that Jira provides better tools for managing hardware and software assets, which is essential for IT departments.
- Users on G2 report that the integration capabilities of Jira Service Management, scoring 9.0, are superior, allowing for seamless connections with other tools and platforms. TeamDynamix, with a score of 8.0, offers integrations but may not be as extensive or flexible, which can limit workflow efficiency.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
TeamDynamix IT Service Management
No pricing availableFree Trial
Jira Service Management
Free Trial is available
TeamDynamix IT Service Management
No trial information availableRatings
Meets Requirements
8.7
843
8.5
50
Ease of Use
8.2
850
8.4
50
Ease of Setup
8.0
458
7.4
32
Ease of Admin
8.0
362
7.9
33
Quality of Support
8.4
727
9.3
49
Has the product been a good partner in doing business?
8.7
339
9.5
31
Product Direction (% positive)
8.7
812
9.5
46
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Portfolio Management
Not enough data
7.3
22
|
Verified
Not enough data
7.5
22
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.0
17
|
Verified
Project Management
Not enough data
7.3
24
|
Verified
Not enough data
8.0
26
|
Verified
Not enough data
7.4
17
|
Verified
Resource Management
Not enough data
7.9
22
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
7.8
20
|
Verified
Data & Analytics
Not enough data
8.0
18
|
Verified
Not enough data
7.1
20
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
7.0
18
|
Verified
Strategy - Project and Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
164
|
Verified
7.6
31
|
Verified
8.5
158
|
Verified
7.0
28
|
Verified
8.9
170
|
Verified
7.7
34
|
Verified
Service Desk
8.9
176
|
Verified
8.9
34
|
Verified
8.8
176
|
Verified
8.1
33
|
Verified
8.8
175
|
Verified
8.0
35
|
Verified
Management
9.0
152
|
Verified
7.4
29
|
Verified
8.9
146
|
Verified
8.0
27
|
Verified
8.7
147
|
Verified
7.8
23
|
Verified
8.6
143
|
Verified
7.2
23
|
Verified
8.6
138
|
Verified
6.3
15
|
Verified
Functionality
9.1
158
|
Verified
8.9
29
|
Verified
8.8
148
7.8
19
|
Verified
8.7
153
|
Verified
7.9
24
|
Verified
8.9
151
|
Verified
7.9
26
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.3
79
Not enough data
8.4
78
Not enough data
8.3
79
Not enough data
8.3
78
Not enough data
8.3
79
Not enough data
8.1
79
Not enough data
8.3
80
Not enough data
Monitoring
8.9
144
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.1
145
|
Verified
Not enough data
8.5
68
Not enough data
Management Tools
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
Generative AI
8.0
75
Not enough data
8.3
73
Not enough data
Agentic AI - Incident Management
8.3
59
Not enough data
8.4
59
Not enough data
8.5
58
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.5
59
Not enough data
Asset Inventory
Not enough data
7.9
14
Not enough data
7.4
12
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
6.3
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
14
Not enough data
7.6
11
Not enough data
7.8
9
Not enough data
8.0
11
Generative AI
8.2
24
Not enough data
Agentic AI - IT Alerting
8.4
23
Not enough data
8.8
23
Not enough data
9.1
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
Incident Management
8.7
305
8.0
22
8.8
314
8.2
21
8.8
324
8.7
23
8.4
279
8.9
22
8.5
275
8.5
21
Reporting
8.5
308
8.4
22
8.4
301
8.0
17
8.2
231
8.1
21
Access & Usability
8.1
227
6.6
17
8.6
275
8.3
21
8.5
236
7.6
19
8.4
231
8.2
13
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and TeamDynamix IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
TeamDynamix IT Service Management is categorized as Project and Portfolio Management and IT Asset Management
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamDynamix IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.7%
Internet
4.6%
Telecommunications
3.3%
Other
40.3%
Higher Education
59.0%
Education Management
14.8%
Information Technology and Services
6.6%
Government Administration
6.6%
Retail
1.6%
Other
11.5%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
TeamDynamix IT Service Management has no discussions with answers
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