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Compare Jira Service Management and Proactivanet 
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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansProactivanet
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProactivanetSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticket creation user experience, scoring 8.9, while Proactivanet's ticket creation experience is not rated, indicating a potential gap in user satisfaction for Proactivanet.
- Reviewers mention that Proactivanet shines in its incident management features, particularly in automating ticket routing and prioritization, both scoring 9.4, which suggests a more streamlined process compared to Jira Service Management's scores of 8.7.
- G2 users highlight that Proactivanet offers superior quality of support, with a score of 9.5, compared to Jira Service Management's 8.2, indicating that users may find Proactivanet more responsive and helpful when issues arise.
- Users on G2 report that Proactivanet's ease of setup is significantly better, scoring 8.9 versus Jira Service Management's 7.6, suggesting that new users may find Proactivanet more accessible for initial implementation.
- Reviewers say that Jira Service Management provides robust ticket collaboration features, scoring 9.1, which may be more beneficial for teams that require extensive collaboration on tickets compared to Proactivanet.
- Users mention that Proactivanet's reporting capabilities, particularly in time tracking and surveys, score higher at 9.3 and 8.8 respectively, compared to Jira Service Management's scores of 8.4, indicating a more comprehensive approach to analytics and reporting.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Proactivanet
No pricing availableFree Trial
Jira Service Management
Free Trial is available
Proactivanet
No trial information availableRatings
Meets Requirements
8.7
844
9.4
61
Ease of Use
8.2
851
9.3
62
Ease of Setup
8.0
459
8.9
60
Ease of Admin
8.0
363
9.1
56
Quality of Support
8.4
728
9.5
60
Has the product been a good partner in doing business?
8.7
340
9.6
55
Product Direction (% positive)
8.7
813
10.0
61
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Administration
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
Management
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Asset Inventory
Not enough data
9.3
43
Not enough data
9.0
43
Not enough data
9.0
32
Not enough data
8.7
30
Not enough data
9.2
42
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.1
41
Not enough data
9.0
36
Not enough data
9.1
30
Not enough data
9.1
33
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
305
9.4
46
8.8
314
9.4
46
8.8
324
9.5
47
8.4
279
9.0
44
8.5
275
9.0
41
Reporting
8.5
308
8.7
45
8.4
301
9.3
46
8.2
231
8.8
43
Access & Usability
8.1
227
8.2
39
8.6
275
9.2
44
8.5
236
9.4
45
8.4
231
9.0
37
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Proactivanet are categorized as Service Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, IT Alerting, and Help Desk
Proactivanet is categorized as IT Asset Management
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Proactivanet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Information Technology and Services
23.4%
Higher Education
7.8%
Financial Services
7.8%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Other
48.4%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
Proactivanet has no discussions with answers
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