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Compare Intershop Commerce Platform and Salesforce Commerce for B2C 
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At a Glance
Market Segments
Mid-Market (39.5% of reviews)
Mid-Market (40.3% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
Intershop Commerce Platform
Star Rating
(43)4.4 out of 5
Market Segments
Mid-Market (39.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSalesforce Commerce for B2C
Star Rating
(567)4.3 out of 5
Market Segments
Mid-Market (40.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in Product Recommendations with a score of 9.2, while Intershop Commerce Platform, although strong, scores slightly lower at 7.7. Reviewers mention that the recommendation engine in Salesforce is particularly effective in driving conversions.
- Reviewers mention that the Checkout Process in Intershop Commerce Platform is rated highly at 9.0, compared to Salesforce's 8.3. Users say that the streamlined checkout experience in Intershop reduces cart abandonment rates significantly.
- G2 users highlight the superior Product Search capabilities of Intershop Commerce Platform, scoring 9.3, while Salesforce Commerce for B2C scores 8.2. Users report that the search functionality in Intershop is more intuitive and yields better results.
- Users on G2 report that Salesforce Commerce for B2C has a more user-friendly Ease of Use rating of 8.3 compared to Intershop's 7.3. Reviewers mention that the interface in Salesforce is easier to navigate, making it more accessible for new users.
- Reviewers mention that Salesforce Commerce for B2C shines in Quality of Support with a score of 8.3, while Intershop Commerce Platform scores 8.2. Users report that Salesforce's support team is responsive and helpful, which enhances the overall user experience.
- Users report that the Shipping Options in Intershop Commerce Platform are rated at 9.0, outperforming Salesforce's 8.2. Reviewers mention that Intershop offers more flexibility and customization in shipping methods, which is crucial for businesses with diverse logistics needs.
Pricing
Entry-Level Pricing
Intershop Commerce Platform
Essential
Contact Us
Ideal for medium and large enterprises with diverse sales processes, brands and business models looking to grow online.
- Complete commerce capabilities
- Content Management System
- Product Information Management
Salesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
Intershop Commerce Platform
No trial information availableSalesforce Commerce for B2C
No trial information availableRatings
Meets Requirements
8.8
36
8.6
341
Ease of Use
7.3
36
8.2
440
Ease of Setup
7.4
35
7.9
267
Ease of Admin
7.7
33
8.1
133
Quality of Support
8.3
35
8.3
322
Has the product been a good partner in doing business?
8.8
34
8.6
131
Product Direction (% positive)
9.0
34
8.6
325
Features by Category
Design
Not enough data
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Personalization
Not enough data
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Analysis
Not enough data
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Merchandising
Not enough data
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Analytics
Not enough data
9.2
22
Not enough data
9.2
22
Administration
Not enough data
9.2
21
Not enough data
9.0
21
Administration
Not enough data
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Integrations
Not enough data
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Cart Management
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Headless Commerce
8.8
26
8.2
98
8.8
26
8.5
102
8.1
26
8.4
98
8.1
26
8.4
103
7.9
26
8.4
101
Generative AI
Feature Not Available
8.1
83
Feature Not Available
8.0
87
Agentic AI - E-Commerce Platforms
Not enough data
8.7
19
Not enough data
8.2
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.5
19
Not enough data
8.5
19
Merchandising/Marketing
7.2
29
8.2
217
7.3
28
8.3
163
7.7
28
8.2
230
9.2
28
8.0
223
8.2
28
7.7
210
7.5
28
8.0
209
7.4
27
8.1
206
Product Catalog
7.8
27
8.4
217
8.6
27
8.2
217
8.3
27
8.2
225
7.3
27
8.2
197
Order Process
9.0
28
8.3
218
9.0
27
8.1
214
9.0
27
8.3
211
8.7
28
8.3
216
8.2
27
8.2
218
6.9
26
7.9
204
7.7
28
8.2
206
8.0
26
8.1
189
Multi-Channel Support
8.5
27
8.3
202
7.7
27
8.2
205
6.4
27
8.3
189
7.2
27
8.2
208
7.1
27
8.0
194
7.2
27
8.1
135
9.1
26
8.2
183
Platform
8.7
27
8.2
199
8.8
27
8.2
215
7.7
27
8.3
202
8.6
27
8.4
217
7.4
27
8.2
221
8.8
27
8.6
210
8.8
27
8.6
198
8.9
27
8.5
202
7.9
27
8.3
188
9.0
27
8.5
184
8.2
27
8.4
195
8.6
27
8.5
216
Reporting
6.9
7
8.6
28
8.1
7
8.5
28
Omnichannel Features
7.6
7
8.0
27
4.8
7
8.0
27
5.5
7
8.2
26
7.4
7
8.6
27
7.1
7
8.6
27
9.3
7
8.6
28
9.3
7
8.3
27
Categories
Categories
Shared Categories
Intershop Commerce Platform and Salesforce Commerce for B2C are categorized as E-Commerce Platforms and Omnichannel Commerce
Unique Categories
Intershop Commerce Platform has no unique categories
Reviews
Reviewers' Company Size
Intershop Commerce Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Manufacturing
18.4%
Consulting
13.2%
Wholesale
5.3%
Retail
5.3%
Other
36.8%
Retail
12.6%
Information Technology and Services
10.9%
Computer Software
8.0%
Apparel & Fashion
5.7%
Consumer Goods
4.4%
Other
58.4%
Alternatives
Discussions
Intershop Commerce Platform has no discussions with answers
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
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