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Compare IBM Apptio and ServiceNow IT Operations Management 
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At a Glance
Market Segments
Enterprise (71.1% of reviews)
Enterprise (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
IBM Apptio
Star Rating
(182)4.3 out of 5
Market Segments
Enterprise (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about IBM ApptioServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both IBM Apptio and ServiceNow IT Operations Management have similar ease of use scores (8.2), ServiceNow shines with a higher ease of setup score (7.8 vs. 7.5), making it a more favorable choice for organizations looking for a quicker implementation process.
- Reviewers mention that ServiceNow excels in administrative ease with a score of 8.6 compared to IBM Apptio's 7.8. This suggests that ServiceNow may offer more intuitive administrative features, which can lead to reduced overhead for IT teams.
- G2 users highlight that ServiceNow IT Operations Management has a superior quality of support (8.6 vs. 8.4), indicating that users may find more responsive and effective assistance when issues arise, which is crucial for maintaining operational efficiency.
- Users on G2 report that ServiceNow outperforms IBM Apptio in critical areas such as ITIL Policy Compliance (8.7 vs. 7.5) and Asset Tracking (8.7 vs. 8.0), suggesting that ServiceNow provides more robust features for organizations needing to adhere to ITIL standards and manage assets effectively.
- Reviewers mention that both products have the same score for Product Direction (9.3), indicating that users feel equally optimistic about the future development and enhancements of both platforms, which is essential for long-term investment decisions.
- Users say that while IBM Apptio has a solid performance in areas like Disaster Recovery (7.5), ServiceNow's higher score (8.3) indicates a more comprehensive approach to ensuring business continuity, which is a critical factor for many enterprises.
Pricing
Entry-Level Pricing
IBM Apptio
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
IBM Apptio
Free Trial is available
ServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
8.6
69
8.7
74
Ease of Use
8.1
132
8.0
132
Ease of Setup
7.4
102
7.7
115
Ease of Admin
7.8
35
8.4
41
Quality of Support
8.4
66
8.4
72
Has the product been a good partner in doing business?
8.3
37
8.7
43
Product Direction (% positive)
9.3
71
9.5
70
Features by Category
Functionality
Not enough data
7.9
14
Not enough data
7.7
13
Not enough data
8.3
12
Issue Resolution
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
8.2
12
Management
Not enough data
8.8
14
Not enough data
9.0
12
Not enough data
9.2
12
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Analysis
7.1
56
8.0
35
Platform
7.5
57
8.4
33
8.2
56
8.5
31
7.5
55
8.8
34
8.0
59
8.4
34
8.0
59
8.7
34
Security
7.8
55
8.5
31
7.6
56
8.2
32
7.5
55
7.8
31
8.1
58
8.9
34
7.8
56
8.9
34
Agentic AI - Enterprise IT Management
8.9
6
7.5
12
8.3
6
8.1
12
8.3
6
8.0
11
8.3
6
7.6
11
8.6
6
7.5
12
8.3
6
7.5
12
8.9
6
8.2
12
Categories
Categories
Shared Categories
IBM Apptio and ServiceNow IT Operations Management are categorized as Enterprise IT Management
Unique Categories
IBM Apptio has no unique categories
ServiceNow IT Operations Management is categorized as Application Performance Monitoring (APM) and AIOps Platforms
Reviews
Reviewers' Company Size
IBM Apptio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
20.7%
Insurance
13.3%
Information Technology and Services
11.1%
Hospital & Health Care
8.1%
Banking
6.7%
Other
40.0%
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Discussions
What does apptio software do?
1 Comment
HH
here is ridoyRead more
What are the three main capabilities of cloudability to optimize cloud spend?
1 Comment
VP
The 3 most important capabilities of cloudability to optimize cloud spend are:
1. Reduction in cost
2. Increase in control
3. Improvement in visibility Read more
ServiceNow IT Operations Management has no discussions with answers
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