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Compare HubSpot Service Hub and Vitally 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (55.2% of reviews)
Entry-Level Pricing
$0.00 Per Month
No pricing available
HubSpot Service Hub
Star Rating
(2,887)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansVitally
Star Rating
(680)4.5 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallyHubSpot Service Hub vs Vitally
When assessing the two solutions, reviewers found HubSpot Service Hub easier to use and set up. However, Vitally is easier to administer. Reviewers also preferred doing business with Vitally overall.
- Reviewers felt that Vitally meets the needs of their business better than HubSpot Service Hub.
- When comparing quality of ongoing product support, reviewers felt that Vitally is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vitally over HubSpot Service Hub.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Vitally
No pricing availableFree Trial
HubSpot Service Hub
Free Trial is available
Vitally
Free Trial is available
Ratings
Meets Requirements
8.5
2,122
8.7
550
Ease of Use
8.6
2,314
8.4
568
Ease of Setup
8.3
1,326
8.1
311
Ease of Admin
8.5
918
8.7
207
Quality of Support
8.8
1,950
9.0
462
Has the product been a good partner in doing business?
8.8
906
9.3
207
Product Direction (% positive)
8.7
1,990
9.1
527
Features by Category
Ticket and Case Management
8.5
770
|
Verified
Not enough data
8.4
770
|
Verified
Not enough data
8.4
780
|
Verified
Not enough data
8.2
706
|
Verified
Not enough data
7.8
482
Not enough data
8.2
707
|
Verified
Not enough data
8.4
718
Not enough data
8.7
742
|
Verified
Not enough data
Generative AI
7.4
97
Not enough data
7.4
97
Not enough data
Agentic AI - Help Desk
7.5
89
Not enough data
7.5
91
Not enough data
7.5
90
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
641
|
Verified
Not enough data
7.8
447
Not enough data
7.7
465
Not enough data
Platform
7.4
512
Not enough data
8.1
624
|
Verified
Not enough data
8.4
667
|
Verified
Not enough data
8.3
626
|
Verified
Not enough data
8.3
721
|
Verified
Not enough data
8.4
741
|
Verified
Not enough data
Customer Information
8.4
610
|
Verified
8.7
434
|
Verified
8.6
743
|
Verified
8.9
435
|
Verified
8.6
789
|
Verified
8.8
430
|
Verified
8.0
483
|
Verified
8.4
419
|
Verified
8.3
606
|
Verified
8.7
432
|
Verified
8.3
593
|
Verified
8.6
405
|
Verified
8.5
751
|
Verified
7.6
348
|
Verified
Predictions
7.5
457
|
Verified
8.1
405
|
Verified
7.8
479
|
Verified
7.7
371
|
Verified
8.2
558
8.5
389
|
Verified
7.7
407
|
Verified
6.7
324
|
Verified
Platform
8.5
861
|
Verified
8.5
413
|
Verified
8.2
709
|
Verified
8.4
393
|
Verified
8.4
744
|
Verified
8.2
379
|
Verified
8.6
815
|
Verified
8.5
388
|
Verified
8.4
866
|
Verified
8.2
401
|
Verified
8.2
665
8.7
407
|
Verified
8.5
788
|
Verified
8.8
392
|
Verified
8.8
748
|
Verified
8.8
362
|
Verified
8.7
858
|
Verified
8.9
399
|
Verified
8.8
841
|
Verified
8.8
386
|
Verified
Generative AI
7.7
120
Feature Not Available
7.8
117
Feature Not Available
Agentic AI - Customer Success
7.4
91
8.8
11
7.6
92
8.6
11
7.7
93
8.8
12
7.7
92
9.2
12
7.7
92
8.2
11
Sales Team
Not enough data
7.9
89
Not enough data
7.6
90
Not enough data
8.4
104
Intelligence
Not enough data
8.2
99
Not enough data
7.5
94
Not enough data
7.6
90
Mapping
Not enough data
7.5
88
Not enough data
8.0
96
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Not enough data
Automation - AI Agents
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Platform
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Autonomy - AI Agents
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
Generative AI
8.8
17
Not enough data
9.0
17
Not enough data
Conversational Platform
8.3
803
Not enough data
8.0
607
Not enough data
8.1
354
Not enough data
8.2
547
Not enough data
Support Automation
8.2
632
Not enough data
8.1
396
Not enough data
8.2
608
Not enough data
8.1
565
Not enough data
Generative AI
7.4
263
Not enough data
7.4
260
Not enough data
Onboarding Setup
Not enough data
8.6
127
Not enough data
8.6
131
Not enough data
8.4
125
Project Tracking
Not enough data
8.5
127
Not enough data
8.2
119
Not enough data
8.2
119
Not enough data
8.5
128
Not enough data
8.2
118
Customer Engagement
Not enough data
8.1
117
Not enough data
8.1
117
Not enough data
7.8
112
Not enough data
8.5
117
Not enough data
8.3
120
Generative AI
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Not enough data
Communication
8.6
424
|
Verified
Not enough data
8.4
422
|
Verified
Not enough data
8.7
388
|
Verified
Not enough data
8.6
337
Not enough data
8.1
265
Not enough data
Internal Use
8.1
624
|
Verified
Not enough data
8.5
380
|
Verified
Not enough data
8.4
341
|
Verified
Not enough data
8.6
421
Not enough data
8.8
412
|
Verified
Not enough data
8.7
399
|
Verified
Not enough data
Generative AI
7.6
186
Not enough data
Self-Service Experience
8.6
655
Not enough data
8.6
628
Not enough data
7.7
86
Not enough data
7.9
416
Not enough data
8.3
451
Not enough data
Self-Service Platform
8.3
437
Not enough data
8.5
453
Not enough data
7.7
360
Not enough data
8.3
429
Not enough data
Agentic AI - Customer Self-Service
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Vitally are categorized as Customer Success
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Live Chat, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Vitally is categorized as Customer Revenue Optimization and Client Onboarding
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Computer Software
44.4%
Information Technology and Services
22.7%
Financial Services
4.2%
Computer & Network Security
3.6%
Marketing and Advertising
3.5%
Other
21.5%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Vitally has no discussions with answers
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