Compare HappyFox Help Desk and Teamwork Desk
See this
side-by-side comparison of HappyFox Help Desk vs. Teamwork Desk
based on preference data from user reviews. HappyFox Help Desk rates 4.6/5 stars with 119 reviews. By contrast, Teamwork Desk rates 4.4/5 stars with 52 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 HappyFox Help Desk Optimized for quick response |  Teamwork Desk | |
| Star Rating | HappyFox Help Desk | Teamwork Desk |
| Market Segments | HappyFox Help Desk Small-Business (46.3% of reviews) | Teamwork Desk Small-Business (75.0% of reviews) |
| Entry Level Price | HappyFox Help Desk $29/agent /mo | Teamwork Desk $7 per agent, per month (billed annually) |
HappyFox Help Desk vs Teamwork Desk
When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and administer. Reviewers also felt that HappyFox Help Desk was easier to do business with overall. However, reviewers felt that the products are equally easy to set up.
- Reviewers felt that Teamwork Desk meets the needs of their business better than HappyFox Help Desk.
- When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over HappyFox Help Desk.
Categories
Shared Categories
HappyFox Help Desk and Teamwork Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
HappyFox Help Desk has no unique categories
Teamwork Desk has no unique categories
Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
‐
Free Trial
Ratings
Meets Requirements
HappyFox Help Desk
Responses: 112
Teamwork Desk
Responses: 45
Ease of Use
HappyFox Help Desk
Responses: 112
Teamwork Desk
Responses: 47
Ease of Setup
HappyFox Help Desk
Responses: 83
Teamwork Desk
Responses: 23
Ease of Admin
HappyFox Help Desk
Responses: 82
Teamwork Desk
Responses: 22
Quality of Support
HappyFox Help Desk
Responses: 107
Teamwork Desk
Responses: 44
Ease of Doing Business With
HappyFox Help Desk
Responses: 79
Teamwork Desk
Responses: 22
Product Direction (% positive)
HappyFox Help Desk
Responses: 113
Teamwork Desk
Responses: 47
Features
Ticket and Case Management
Ticket creation user experience
HappyFox Help Desk
Responses: 63
Verified Feature
Teamwork Desk
Responses: 37
Verified Feature
Ticket response user experience
HappyFox Help Desk
Responses: 62
Verified Feature
Teamwork Desk
Responses: 38
Verified Feature
Workflow
HappyFox Help Desk
Responses: 56
Verified Feature
Teamwork Desk
Responses: 37
Verified Feature
Response Automation
HappyFox Help Desk
Responses: 58
Verified Feature
Teamwork Desk
Responses: 35
Verified Feature
SLA Management
HappyFox Help Desk
Responses: 43
Verified Feature
Teamwork Desk
Attachments/Screencasts
HappyFox Help Desk
Responses: 55
Verified Feature
Teamwork Desk
Responses: 36
Verified Feature
Ticket Collaboration
HappyFox Help Desk
Responses: 53
Verified Feature
Teamwork Desk
Responses: 36
Verified Feature
Customer and Contacts Database
HappyFox Help Desk
Responses: 12
Verified Feature
Teamwork Desk
Responses: 20
Verified Feature
Knowledge Share
Knowledge Base
HappyFox Help Desk
Responses: 23
Teamwork Desk
Responses: 9
Searchable Articles
HappyFox Help Desk
Responses: 21
Teamwork Desk
Responses: 8
Community Forums
HappyFox Help Desk
Responses: 6
Teamwork Desk
Interactive FAQs & Forums
HappyFox Help Desk
Responses: 6
Teamwork Desk
Interaction
Web Portals
HappyFox Help Desk
Responses: 10
Teamwork Desk
Responses: 7
Forum to Reponse
HappyFox Help Desk
Responses: 22
Teamwork Desk
Tickets and Tagging
HappyFox Help Desk
Responses: 28
Teamwork Desk
Responses: 9
Live Chat
HappyFox Help Desk
Responses: 17
Teamwork Desk
Responses: 5
Communication Channels
Customer Portal
HappyFox Help Desk
Responses: 44
Verified Feature
Teamwork Desk
Responses: 29
Verified Feature
Email to Case
HappyFox Help Desk
Responses: 55
Verified Feature
Teamwork Desk
Responses: 34
Verified Feature
Chat/Live Support
HappyFox Help Desk
Responses: 22
Verified Feature
Teamwork Desk
Responses: 5
Social Integration
HappyFox Help Desk
Responses: 19
Verified Feature
Teamwork Desk
Voice
HappyFox Help Desk
Teamwork Desk
Platform
Mobile User Support
HappyFox Help Desk
Responses: 23
Verified Feature
Teamwork Desk
Responses: 14
Verified Feature
Customization
HappyFox Help Desk
Responses: 44
Verified Feature
Teamwork Desk
Responses: 13
Verified Feature
User, Role, and Access Management
HappyFox Help Desk
Responses: 39
Verified Feature
Teamwork Desk
Responses: 16
Verified Feature
Integration
HappyFox Help Desk
Responses: 23
Verified Feature
Teamwork Desk
Responses: 7
Verified Feature
Reporting
HappyFox Help Desk
Responses: 52
Verified Feature
Teamwork Desk
Responses: 28
Verified Feature
Dashboards
HappyFox Help Desk
Responses: 50
Verified Feature
Teamwork Desk
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of both HappyFox Help Desk and Teamwork Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
HappyFox Help Desk
Teamwork Desk
Mid-Market
(51-1000 emp.)
HappyFox Help Desk
Teamwork Desk
Enterprise
(> 1000 emp.)
HappyFox Help Desk
Teamwork Desk
Reviewers' Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Marketing and Advertising
28.8%
Information Technology and Services
15.4%
Internet
9.6%
Computer Software
7.7%
Logistics and Supply Chain
5.8%
Other
32.7%
Reviews
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services
HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...
Jason M.
User in Marketing and Advertising
The intuitive features of the software allow us to effectively handle queries since it unifies incoming tickets from channels such as email and chat. The panel is easy to use and allows us to communicate with our customers optimally. The distribution of...
Most Helpful Critical Review
Executive Sponsor in Hospitality
The cost per user. Each package should be like 20-30 dollars per set of like 5 users.
Elyssa R.
User in Information Technology and Services
On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)
Top Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Teamwork Desk has no discussions with answers
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