Compare Grasp and Vision Helpdesk
At a Glance
Market Segments
Small-Business (36.4% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
€29.00 1 /user/month
$12.00 1 Per Staff Per Month
Grasp
Star Rating
(12)4.5 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
€29.00 1 /user/month
Browse all 3 pricing plans
Vision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plans
Grasp vs Vision Helpdesk
- Reviewers felt that Vision Helpdesk meets the needs of their business better than Grasp.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over Grasp.
Pricing
Entry-Level Pricing
Grasp
Premium
€29.00
1 /user/month
For small service teams wishing to professionalise.
- Unlimited conversations
- 1 team inbox
- Unlimited contacts
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Grasp
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
11
9.2
88
Ease of Use
8.8
11
9.0
88
Ease of Setup
Not enough data
8.7
82
Ease of Admin
Not enough data
9.1
74
Quality of Support
8.8
11
9.4
86
Has the product been a good partner in doing business?
Not enough data
9.5
73
Product Direction (% positive)
8.9
11
9.3
83
Features by Category
Ticket and Case Management
8.3
6
9.4
69
|
Verified
8.6
7
9.2
68
|
Verified
8.1
7
8.9
65
|
Verified
8.7
9
9.2
62
8.5
9
8.8
56
|
Verified
8.3
7
9.0
64
|
Verified
8.6
6
8.8
61
|
Verified
8.1
6
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
7
9.2
66
|
Verified
8.0
5
9.3
61
|
Verified
8.8
7
8.7
38
9.0
8
8.9
39
|
Verified
8.3
5
8.3
27
|
Verified
Platform
Not enough data
8.7
49
|
Verified
Not enough data
8.4
57
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.7
56
|
Verified
9.3
5
9.1
58
|
Verified
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
Not enough data
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Grasp and Vision Helpdesk are categorized as Help Desk
Reviews
Reviewers' Company Size
Grasp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
36.4%
Mechanical or Industrial Engineering
9.1%
Internet
9.1%
Events Services
9.1%
E-Learning
9.1%
Other
27.3%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Computer & Network Security
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
Grasp has no discussions with answers
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
