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Compare Google Cloud Dialogflow and Voiceflow 
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At a Glance
Market Segments
Small-Business (44.3% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Free
Google Cloud Dialogflow
Star Rating
(136)4.4 out of 5
Market Segments
Small-Business (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansVoiceflow
Star Rating
(108)4.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Cloud Dialogflow excels in Natural Language Understanding (NLU) with a score of 9.4, making it a strong choice for applications requiring advanced conversational capabilities. In contrast, Voiceflow, while still effective, scores lower in this area, indicating that Dialogflow may provide a more nuanced understanding of user intent.
- Reviewers mention that Voiceflow shines in ease of use, achieving a score of 9.0 compared to Dialogflow's 8.5. This suggests that Voiceflow may be more accessible for users who are new to building conversational interfaces, making it a preferred option for small businesses looking for a straightforward setup.
- G2 users highlight that Voiceflow offers a free entry-level price, which is appealing for startups and small businesses. In comparison, Google Cloud Dialogflow operates on a Pay As You Go model, which may lead to higher costs as usage increases, potentially making it less attractive for budget-conscious users.
- Users on G2 report that Voiceflow's integration capabilities are robust, scoring 9.2, which allows for seamless connections with various platforms. Dialogflow, while also strong in integrations with a score of 8.5, may not offer the same level of flexibility, particularly for users needing extensive third-party integrations.
- Reviewers mention that Google Cloud Dialogflow has a higher rating for data security (9.0) compared to Voiceflow (8.8). This could be a critical factor for businesses that prioritize data protection and compliance, especially in regulated industries.
- Users say that Voiceflow's conversational design tools, such as the Conversation Editor, score 9.0, making it easier to visualize and manage conversation flows. Dialogflow, while powerful, may require more technical expertise to navigate its features effectively, which could be a barrier for some users.
Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Voiceflow
Starter
Free
For students and hobbyists.
- 1 workspace
- 50 knowledge base sources
- Basic LLM models
Free Trial
Google Cloud Dialogflow
Free Trial is available
Voiceflow
Free Trial is available
Ratings
Meets Requirements
8.5
105
8.7
92
Ease of Use
8.7
108
8.8
91
Ease of Setup
8.7
61
8.9
81
Ease of Admin
8.6
52
8.7
56
Quality of Support
8.4
93
8.7
84
Has the product been a good partner in doing business?
8.7
46
8.8
54
Product Direction (% positive)
8.8
104
9.6
89
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
8.7
24
Not enough data
8.3
24
Not enough data
Feature Not Available
Data
9.0
19
8.5
52
9.4
18
8.2
52
Interaction
8.6
18
8.3
52
9.1
19
8.4
52
8.9
17
8.6
52
9.0
19
8.3
52
8.4
18
8.3
52
Task & Flow Management - AI Chatbots
Not enough data
8.5
24
Not enough data
8.1
24
Learning
8.8
17
7.7
52
8.9
20
7.4
51
Deployment & Embedding - AI Chatbots
Not enough data
8.6
24
Not enough data
8.2
23
Content Generation
9.0
18
8.4
50
9.0
20
Feature Not Available
Admin & Configuration - AI Chatbots
Not enough data
8.9
24
System
9.0
17
8.6
52
9.0
17
9.1
51
9.0
19
8.4
52
9.1
20
8.6
52
Agentic AI - AI Chatbots
9.0
8
8.1
26
9.0
8
7.8
26
8.5
8
8.7
25
9.6
8
7.7
25
9.2
8
8.2
26
9.6
8
7.9
25
9.4
8
8.2
26
Monitoring & Improvement - AI Chatbots
Not enough data
7.9
23
Reliability & Safety - AI Chatbots
Not enough data
8.1
23
Compatibility
8.9
22
Not enough data
8.9
22
Not enough data
8.7
23
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.9
22
Not enough data
9.2
22
Not enough data
8.7
22
Not enough data
9.1
20
Not enough data
9.3
23
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
23
Not enough data
9.0
21
Not enough data
9.1
21
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
32
Not enough data
7.8
33
Not enough data
8.7
33
Automation - AI Agents
Not enough data
7.6
31
Not enough data
8.2
29
Not enough data
8.5
29
Not enough data
7.3
30
Not enough data
8.3
29
Platform
Not enough data
9.0
32
Not enough data
8.5
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
8.1
31
Not enough data
8.4
31
Not enough data
8.1
29
Not enough data
8.0
29
Generative AI
Not enough data
9.1
31
Not enough data
8.9
31
Conversational Platform
Not enough data
8.5
24
Not enough data
7.4
23
Not enough data
8.5
23
Not enough data
7.7
23
Support Automation
Not enough data
8.3
22
Not enough data
8.2
24
Not enough data
9.1
23
Not enough data
8.4
23
Generative AI
Not enough data
9.3
22
Not enough data
9.1
22
Customer Support
Not enough data
8.9
31
Not enough data
8.1
30
Not enough data
8.7
31
Automation
Not enough data
8.3
30
Not enough data
8.7
30
Not enough data
8.0
29
Artificial Intelligence
Not enough data
7.3
30
Not enough data
8.9
29
Not enough data
9.1
30
Generative AI
8.6
31
8.9
50
8.7
33
8.8
48
Agentic AI - Bot Platforms
9.7
5
8.2
31
9.7
5
7.9
32
9.7
5
8.1
31
9.7
5
7.8
31
9.7
5
8.4
31
9.7
5
7.6
31
10.0
5
8.0
32
Scalability and Performance - Generative AI Infrastructure
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
9.1
15
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Feature Not Available
Not enough data
8.6
15
Not enough data
8.0
15
Integration and Extensibility - Generative AI Infrastructure
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security and Compliance - Generative AI Infrastructure
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
8.7
15
Usability and Support - Generative AI Infrastructure
Not enough data
9.0
15
Not enough data
9.3
15
Customization - AI Agent Builders
Not enough data
8.4
16
Not enough data
8.9
16
Not enough data
8.0
16
Functionality - AI Agent Builders
Not enough data
7.5
16
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
7.2
16
Data and Analytics - AI Agent Builders
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
7.6
16
Integration - AI Agent Builders
Not enough data
8.2
16
Not enough data
8.9
15
Not enough data
8.0
16
Not enough data
8.9
16
Voice Recognition - AI Voice Assistants
Not enough data
9.2
12
Speech Synthesis - AI Voice Assistants
Not enough data
8.8
12
Not enough data
8.8
12
Not enough data
9.0
12
Security and privacy - AI Voice Assistants
Not enough data
8.3
12
Compatibility - AI Voice Assistants
Not enough data
8.5
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Cloud Dialogflow and Voiceflow are categorized as AI Chatbots and Bot Platforms
Unique Categories
Google Cloud Dialogflow is categorized as Enterprise Search Software
Voiceflow is categorized as AI Agent Builders, AI Voice Assistants, Generative AI Infrastructure, Customer Service Automation, AI Agents For Business Operations, and Conversational Support
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiceflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.0%
Computer Software
18.3%
Consulting
4.6%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
42.7%
Computer Software
14.0%
Information Technology and Services
11.8%
Real Estate
5.4%
Marketing and Advertising
5.4%
Financial Services
5.4%
Other
58.1%
Discussions
What is Google Cloud Dialogflow used for?
2 Comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 Comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
What is Voiceflow used for?
1 Comment
GJ
It is a chatbot software to build text or voice chatbots. You can use building blocks like LLMs, knowledge base, intents, logic (no code); use buttons,...Read more
Voiceflow has no more discussions with answers
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