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Compare Google Cloud Dialogflow and Voiceflow 
Featured Products
At a Glance
Market Segments
Small-Business (43.5% of reviews)
Small-Business (69.1% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Free
Google Cloud Dialogflow
Star Rating
(136)4.4 out of 5
Market Segments
Small-Business (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansVoiceflow
Star Rating
(109)4.6 out of 5
Market Segments
Small-Business (69.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Google Cloud Dialogflow excels in ease of use, with its intuitive, rule-based drag-and-drop interface making it accessible even for those without a technical background. Users appreciate the visual flow builder and ready-to-use templates that facilitate quick chatbot deployment.
- Users say Voiceflow shines in its no-code building capabilities, allowing teams to design and test conversational flows without heavy engineering effort. Reviewers highlight the platform's intuitive interface, which simplifies the mapping of conversational paths and accelerates the prototyping process.
- According to verified reviews, Google Cloud Dialogflow has a higher overall satisfaction score, reflecting its robust features and reliability. Users commend its ability to handle complex queries and maintain natural conversations, which enhances user engagement and satisfaction.
- Reviewers mention that Voiceflow is particularly beneficial for small teams, as it allows for quick iterations and testing of ideas without the need for extensive coding knowledge. This flexibility is a significant advantage for teams looking to innovate rapidly.
- G2 reviewers highlight that while Google Cloud Dialogflow offers strong customer support, Voiceflow's support is also well-rated, with users appreciating the responsiveness and helpfulness of the team. This aspect is crucial for users who may need assistance during implementation.
- Users report that Google Cloud Dialogflow's integration capabilities are a standout feature, with seamless connections to multiple leading contact center providers. This makes it a preferred choice for businesses looking to enhance their customer service operations through effective chatbot solutions.
Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Voiceflow
Starter
Free
For students and hobbyists.
- 1 workspace
- 50 knowledge base sources
- Basic LLM models
Free Trial
Google Cloud Dialogflow
Free Trial is available
Voiceflow
Free Trial is available
Ratings
Meets Requirements
8.5
105
8.7
93
Ease of Use
8.7
108
8.8
92
Ease of Setup
8.7
61
8.9
82
Ease of Admin
8.6
52
8.7
56
Quality of Support
8.4
93
8.7
85
Has the product been a good partner in doing business?
8.7
46
8.8
54
Product Direction (% positive)
8.8
104
9.6
89
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
8.7
25
Not enough data
8.4
25
Not enough data
Feature Not Available
Data
9.0
18
8.5
52
9.4
17
8.2
52
Interaction
8.5
17
8.3
52
9.1
18
8.4
52
8.9
16
8.6
52
9.0
18
8.3
52
8.3
17
8.3
52
Task & Flow Management - AI Chatbots
Not enough data
8.6
25
Not enough data
8.1
25
Learning
8.8
16
7.7
52
8.9
19
7.4
51
Deployment & Embedding - AI Chatbots
Not enough data
8.7
25
Not enough data
8.3
24
Content Generation
8.9
17
8.4
50
8.9
19
Feature Not Available
Admin & Configuration - AI Chatbots
Not enough data
8.9
25
System
9.0
16
8.6
52
9.0
16
9.1
51
9.0
18
8.4
52
9.1
20
8.6
52
Agentic AI - AI Chatbots
8.8
7
8.1
26
8.8
7
7.8
26
8.3
7
8.7
25
9.5
7
7.7
25
9.0
7
8.2
26
9.5
7
7.9
25
9.3
7
8.2
26
Monitoring & Improvement - AI Chatbots
Not enough data
7.9
23
Reliability & Safety - AI Chatbots
Not enough data
8.1
23
Compatibility
8.9
22
Not enough data
8.9
22
Not enough data
8.7
23
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.9
22
Not enough data
9.2
22
Not enough data
8.7
22
Not enough data
9.1
20
Not enough data
9.3
23
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
23
Not enough data
9.0
21
Not enough data
9.1
21
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
32
Not enough data
7.8
33
Not enough data
8.7
33
Automation - AI Agents
Not enough data
7.6
31
Not enough data
8.2
29
Not enough data
8.5
29
Not enough data
7.3
30
Not enough data
8.3
29
Platform
Not enough data
9.0
32
Not enough data
8.5
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
8.1
31
Not enough data
8.4
31
Not enough data
8.1
29
Not enough data
8.0
29
Generative AI
Not enough data
9.1
31
Not enough data
8.9
31
Conversational Platform
Not enough data
8.5
24
Not enough data
7.4
23
Not enough data
8.5
23
Not enough data
7.7
23
Support Automation
Not enough data
8.3
22
Not enough data
8.2
24
Not enough data
9.1
23
Not enough data
8.4
23
Generative AI
Not enough data
9.3
22
Not enough data
9.1
22
Customer Support
Not enough data
8.9
31
Not enough data
8.1
30
Not enough data
8.7
31
Automation
Not enough data
8.3
30
Not enough data
8.7
30
Not enough data
8.0
29
Artificial Intelligence
Not enough data
7.3
30
Not enough data
8.9
29
Not enough data
9.1
30
Generative AI
8.6
30
8.9
50
8.6
32
8.8
48
Agentic AI - Bot Platforms
Not enough data
8.2
31
Not enough data
7.9
32
Not enough data
8.1
31
Not enough data
7.8
31
Not enough data
8.4
31
Not enough data
7.6
31
Not enough data
8.0
32
Scalability and Performance - Generative AI Infrastructure
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
9.1
15
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Feature Not Available
Not enough data
8.6
15
Not enough data
8.0
15
Integration and Extensibility - Generative AI Infrastructure
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security and Compliance - Generative AI Infrastructure
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
8.7
15
Usability and Support - Generative AI Infrastructure
Not enough data
9.0
15
Not enough data
9.3
15
Customization - AI Agent Builders
Not enough data
8.4
16
Not enough data
8.9
16
Not enough data
8.0
16
Functionality - AI Agent Builders
Not enough data
7.5
16
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
7.2
16
Data and Analytics - AI Agent Builders
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
7.6
16
Integration - AI Agent Builders
Not enough data
8.2
16
Not enough data
8.9
15
Not enough data
8.0
16
Not enough data
8.9
16
Voice Recognition - AI Voice Assistants
Not enough data
9.2
12
Speech Synthesis - AI Voice Assistants
Not enough data
8.8
12
Not enough data
8.8
12
Not enough data
9.0
12
Security and privacy - AI Voice Assistants
Not enough data
8.3
12
Compatibility - AI Voice Assistants
Not enough data
8.5
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Cloud Dialogflow and Voiceflow are categorized as AI Chatbots and Bot Platforms
Unique Categories
Google Cloud Dialogflow is categorized as Enterprise Search Software
Voiceflow is categorized as AI Agent Builders, AI Voice Assistants, Generative AI Infrastructure, Customer Service Automation, AI Agents For Business Operations, and Conversational Support
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiceflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.0%
Computer Software
18.3%
Consulting
4.6%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
42.7%
Computer Software
13.8%
Information Technology and Services
11.7%
Real Estate
5.3%
Marketing and Advertising
5.3%
Financial Services
5.3%
Other
58.5%
Discussions
What is Google Cloud Dialogflow used for?
2 Comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 Comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
What is Voiceflow used for?
1 Comment
GJ
It is a chatbot software to build text or voice chatbots. You can use building blocks like LLMs, knowledge base, intents, logic (no code); use buttons,...Read more
Voiceflow has no more discussions with answers
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