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Compare Gainsight Customer Success and zenloop 
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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (88.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer Successzenloop
Star Rating
(11)4.8 out of 5
Market Segments
Mid-Market (88.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about zenloopSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success has a solid Customer Health Scores feature, rated at 8.6, which helps in monitoring customer engagement effectively. In contrast, zenloop excels in Customer Satisfaction (CSAT) Score with a rating of 8.6, indicating a stronger focus on customer feedback and satisfaction.
- Reviewers mention that Gainsight's Ease of Setup is rated at 6.4, which can be a hurdle for new users. On the other hand, zenloop shines with a rating of 9.3, making it significantly easier for teams to get started without extensive onboarding.
- G2 users highlight that Gainsight's Quality of Support is rated at 8.5, which is commendable, but zenloop outperforms with an impressive rating of 9.8, suggesting that users find zenloop's support team more responsive and helpful.
- Users on G2 note that Gainsight's Playbooks feature is rated at 8.1, providing useful guidance for customer success strategies. However, zenloop's analytics capabilities, particularly in tracking Net Promoter Score (NPS) at 8.7, are seen as more robust for measuring customer loyalty.
- Reviewers mention that Gainsight's Custom Triggers feature is rated at 8.1, allowing for tailored customer interactions. In contrast, zenloop's focus on Machine Learning, rated at 6.8, indicates a less developed capability in predictive analytics compared to Gainsight.
- Users say that Gainsight's Scalability is rated at 8.5, making it suitable for growing businesses, while zenloop's overall performance and reliability are rated at 8.4, suggesting it may be slightly less adaptable as user needs evolve.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availablezenloop
No pricing availableFree Trial
Gainsight Customer Success
No trial information availablezenloop
No trial information availableRatings
Meets Requirements
8.6
1,328
8.8
7
Ease of Use
8.0
1,360
9.5
7
Ease of Setup
6.6
700
9.3
5
Ease of Admin
6.9
624
Not enough data
Quality of Support
8.5
1,131
9.8
7
Has the product been a good partner in doing business?
8.9
634
Not enough data
Product Direction (% positive)
9.2
1,330
10.0
6
Features by Category
Customer Information
8.6
1091
|
Verified
Not enough data
8.5
1045
|
Verified
Not enough data
8.4
1036
|
Verified
Not enough data
8.2
1048
|
Verified
Not enough data
8.1
913
|
Verified
Not enough data
7.9
895
|
Verified
Not enough data
8.0
940
|
Verified
Not enough data
Predictions
8.0
926
|
Verified
Not enough data
7.4
815
|
Verified
Not enough data
8.1
887
|
Verified
Not enough data
6.8
640
|
Verified
Not enough data
Platform
8.2
1089
|
Verified
Not enough data
7.9
955
|
Verified
Not enough data
7.8
960
|
Verified
Not enough data
8.1
964
|
Verified
Not enough data
8.1
1008
|
Verified
Not enough data
8.1
1001
|
Verified
Not enough data
8.5
1005
|
Verified
Not enough data
8.6
915
|
Verified
Not enough data
8.4
1031
|
Verified
Not enough data
8.4
1003
|
Verified
Not enough data
Generative AI
7.0
290
Not enough data
7.1
291
Not enough data
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Sales Team
7.7
102
Not enough data
Feature Not Available
Not enough data
8.1
139
Not enough data
Intelligence
7.8
123
Not enough data
6.9
109
Not enough data
7.6
102
Not enough data
Mapping
7.6
111
Not enough data
8.1
123
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and zenloop are categorized as Experience Management
Unique Categories
Gainsight Customer Success is categorized as Customer Revenue Optimization and Customer Success
zenloop has no unique categories
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
zenloop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Information Technology and Services
22.2%
Apparel & Fashion
22.2%
Sporting Goods
11.1%
Media Production
11.1%
Furniture
11.1%
Other
22.2%
Alternatives
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
What is zenloop used for?
1 Comment
HW
zenloop helps to create easy AI-powered customer surveys for satisfaction measurement, NPS and beyond. Our CXM platform delivers actionable insights towards...Read more
zenloop has no more discussions with answers
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