Compare Gainsight Customer Success and zenloop 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (88.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,630)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer Successzenloop
Star Rating
(13)4.7 out of 5
Market Segments
Mid-Market (88.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about zenloopSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer metrics, with features like Gainsight Dashboards that allow users to track NPS and health scores effectively. This integration with Salesforce CRM is particularly praised for enhancing user productivity.
- Users say that zenloop stands out for its intuitive user interface and quick setup process, making it easy to integrate feedback queries into customer journeys. This simplicity is a significant advantage for teams looking to gather customer insights without a steep learning curve.
- Reviewers mention that while Gainsight offers advanced features, some users find the platform's setup process to be more challenging compared to zenloop, which is noted for its straightforward implementation. This difference can impact how quickly teams can start leveraging the tools effectively.
- According to verified reviews, zenloop receives high marks for its ability to gather customer feedback, helping businesses understand service performance better. Users appreciate how the platform enables them to make informed changes based on real-time customer input.
- G2 reviewers highlight that Gainsight's quality of support is commendable, with many users noting the responsiveness and helpfulness of the support team. This can be a crucial factor for businesses that require ongoing assistance as they navigate customer success strategies.
- Users report that zenloop's focus on customer feedback is a game-changer for service-oriented businesses, allowing them to gauge customer sentiment effectively. This capability is essential for teams that prioritize customer experience and want to adapt their services based on user feedback.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availablezenloop
No pricing availableFree Trial
Gainsight Customer Success
No trial information availablezenloop
No trial information availableRatings
Meets Requirements
8.6
1,330
8.8
7
Ease of Use
8.0
1,362
9.5
7
Ease of Setup
6.6
702
9.3
5
Ease of Admin
6.9
623
Not enough data
Quality of Support
8.5
1,132
9.8
7
Has the product been a good partner in doing business?
8.9
633
Not enough data
Product Direction (% positive)
9.2
1,333
10.0
6
Features by Category
Customer Information
8.6
1092
|
Verified
Not enough data
8.5
1046
|
Verified
Not enough data
8.4
1039
|
Verified
Not enough data
8.2
1050
|
Verified
Not enough data
8.1
913
|
Verified
Not enough data
7.9
895
|
Verified
Not enough data
8.0
940
|
Verified
Not enough data
Predictions
8.0
928
|
Verified
Not enough data
7.4
816
|
Verified
Not enough data
8.1
887
|
Verified
Not enough data
6.8
640
|
Verified
Not enough data
Platform
8.2
1091
|
Verified
Not enough data
7.9
957
|
Verified
Not enough data
7.8
960
|
Verified
Not enough data
8.1
965
|
Verified
Not enough data
8.1
1009
|
Verified
Not enough data
8.1
1002
|
Verified
Not enough data
8.5
1005
|
Verified
Not enough data
8.6
915
|
Verified
Not enough data
8.4
1031
|
Verified
Not enough data
8.4
1003
|
Verified
Not enough data
Generative AI
7.0
289
Not enough data
7.1
290
Not enough data
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Sales Team
7.8
103
Not enough data
Feature Not Available
Not enough data
8.1
140
Not enough data
Intelligence
7.8
124
Not enough data
6.9
110
Not enough data
7.7
103
Not enough data
Mapping
7.6
112
Not enough data
8.1
124
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
174
Not enough data
8.6
151
Not enough data
7.9
124
Not enough data
6.8
112
Not enough data
Customization
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and zenloop are categorized as Experience Management
Unique Categories
Gainsight Customer Success is categorized as Customer Revenue Optimization and Customer Success
zenloop is categorized as Survey
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
zenloop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.1%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Information Technology and Services
22.2%
Apparel & Fashion
22.2%
Sporting Goods
11.1%
Media Production
11.1%
Furniture
11.1%
Other
22.2%
Alternatives
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
What is zenloop used for?
1 Comment
HW
zenloop helps to create easy AI-powered customer surveys for satisfaction measurement, NPS and beyond. Our CXM platform delivers actionable insights towards...Read more
zenloop has no more discussions with answers
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