# Gainsight Customer Success, zenloop vs ClientSuccess Comparison

| | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,731 | 13 | 423 | 
| **Largest Market Segment** | Mid-Market (57.9% of reviews) | Mid-Market (88.9% of reviews) | Mid-Market (56.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

### zenloop

Pros:
- Customer Feedback (2 reviews)
- Customer Support (2 reviews)

Cons:
- Missing Features (1 reviews)
- Platform Issues (1 reviews)

### ClientSuccess

Pros:
- Client Management (2 reviews)
- Customer Support (2 reviews)

Cons:
- Field Limitations (1 reviews)
- Limited Customization (1 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (1366 reviews) | 8.8 (7 reviews) | 8.3 (317 reviews) | 
  | **Ease of Use** | 8.0 (1436 reviews) | 9.5 (7 reviews) | 8.9 (320 reviews) | 
  | **Ease of Setup** | 6.7 (728 reviews) | 9.3 (5 reviews) | 8.4 (151 reviews) | 
  | **Ease of Admin** | 6.9 (642 reviews) | Not enough data | 8.9 (157 reviews) | 
  | **Quality of Support** | 8.6 (1202 reviews) | 9.8 (7 reviews) | 8.8 (287 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (651 reviews) | Not enough data | 9.4 (155 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1364 reviews) | 10.0 (6 reviews) | 8.5 (295 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### zenloop

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ClientSuccess

#### Entry-Level Pricing

Plan: ClientSuccess

Price: Contact Us

Key Features:
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal

[Learn more about ClientSuccess](https://www.g2.com/products/clientsuccess/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1238 |
| **zenloop** | N/A | N/A |
| **ClientSuccess** | 7.7/10 | 256 |

#### Customer Information

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Customer Health Scores** | 8.6 (1135 reviews) ✓ Verified | Not enough data | 8.5 (238 reviews) ✓ Verified | 
| **Customer Monitoring** | 8.5 (1080 reviews) ✓ Verified | Not enough data | 8.6 (241 reviews) ✓ Verified | 
| **Customer Profiles** | 8.4 (1074 reviews) ✓ Verified | Not enough data | 8.5 (238 reviews) ✓ Verified | 
| **Playbooks** | 8.2 (1066 reviews) ✓ Verified | Not enough data | 7.8 (183 reviews) | 
| **Customer Segments** | 8.1 (933 reviews) ✓ Verified | Not enough data | 8.3 (204 reviews) ✓ Verified | 
| **Product Engagement** | 7.9 (920 reviews) ✓ Verified | Not enough data | 7.9 (187 reviews) ✓ Verified | 
| **Surveys** | 8.0 (947 reviews) ✓ Verified | Not enough data | 7.4 (124 reviews) ✓ Verified | 

#### Predictions

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Churn Risk** | 8.0 (962 reviews) ✓ Verified | Not enough data | 8.1 (194 reviews) ✓ Verified | 
| **Upsell Opportunities** | 7.4 (839 reviews) ✓ Verified | Not enough data | 7.2 (146 reviews) ✓ Verified | 
| **Custom Triggers** | 8.1 (905 reviews) ✓ Verified | Not enough data | 7.3 (139 reviews) ✓ Verified | 
| **Machine Learning** | 6.9 (661 reviews) ✓ Verified | Not enough data | 6.1 (96 reviews) ✓ Verified | 

#### Platform

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Reporting & Dashboards** | 8.3 (1126 reviews) ✓ Verified | Not enough data | 7.6 (224 reviews) ✓ Verified | 
| **API & Integrations** | 7.9 (999 reviews) ✓ Verified | Not enough data | 7.5 (205 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 7.8 (980 reviews) ✓ Verified | Not enough data | 7.7 (195 reviews) ✓ Verified | 
| **Workflow Capability** | 8.2 (1005 reviews) ✓ Verified | Not enough data | 8.0 (189 reviews) ✓ Verified | 
| **Notifications** | 8.1 (1032 reviews) ✓ Verified | Not enough data | 7.8 (207 reviews) ✓ Verified | 
| **Customization** | 8.1 (1041 reviews) ✓ Verified | Not enough data | 7.6 (217 reviews) ✓ Verified | 
| **Scalability** | 8.6 (1032 reviews) ✓ Verified | Not enough data | 8.1 (205 reviews) ✓ Verified | 
| **Data Security** | 8.6 (932 reviews) ✓ Verified | Not enough data | 8.6 (174 reviews) ✓ Verified | 
| **Performance & Reliability** | 8.4 (1050 reviews) ✓ Verified | Not enough data | 8.3 (226 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (1021 reviews) ✓ Verified | Not enough data | 8.7 (220 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **AI Text Generation** | 7.0 (295 reviews) | Not enough data | 6.3 (8 reviews) | 
| **AI Text Summarization** | 7.2 (298 reviews) | Not enough data | 6.3 (8 reviews) | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (14 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.6 (15 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (13 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.6 (14 reviews) | Not enough data | Not enough data | 

### Subscription Revenue Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **zenloop** | N/A | N/A |
| **ClientSuccess** | 7.6/10 | 37 |

#### Billing and Payments

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Payment Terms** | Not enough data | Not enough data | 7.2 (17 reviews) | 
| **Personalized Billing** | Not enough data | Not enough data | 7.1 (18 reviews) | 
| **Custom Pricing** | Not enough data | Not enough data | 7.1 (18 reviews) | 

#### Revenue Recognition

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Usage Tracking** | Not enough data | Not enough data | 7.5 (24 reviews) | 
| **Deferred Revenue** | Not enough data | Not enough data | 7.4 (18 reviews) | 
| **Revenue Accrual** | Not enough data | Not enough data | 7.5 (21 reviews) | 

#### Revenue Optimization

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **At-Risk Customers** | Not enough data | Not enough data | 8.5 (30 reviews) | 
| **Offer Optimization** | Not enough data | Not enough data | 7.6 (21 reviews) | 
| **Customer Churn** | Not enough data | Not enough data | 8.0 (31 reviews) | 
| **Revenue Forecasting** | Not enough data | Not enough data | 8.2 (27 reviews) | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 191 |
| **zenloop** | N/A | N/A |
| **ClientSuccess** | 7.9/10 | 45 |

#### Sales Team

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | Not enough data | 8.0 (15 reviews) | 
| **Training Mode** | Feature Not Available | Not enough data | 7.8 (17 reviews) | 
| **Playbooks** | 7.9 (145 reviews) | Not enough data | 8.3 (20 reviews) | 

#### Intelligence

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Opportunity Identification** | 7.8 (130 reviews) | Not enough data | 8.1 (18 reviews) | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | Not enough data | 7.4 (17 reviews) | 
| **Smart Content** | 7.6 (108 reviews) | Not enough data | 7.9 (17 reviews) | 

#### Mapping

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | Not enough data | 7.3 (14 reviews) | 
| **Stakeholder Roles** | 8.1 (129 reviews) | Not enough data | 8.1 (24 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 214 |
| **zenloop** | N/A | N/A |
| **ClientSuccess** | N/A | N/A |

#### Analytics

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (174 reviews) | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | Not enough data | Not enough data | 
| **Gamification** | 6.8 (111 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | Not enough data | Not enough data | 
| **Multilanguage Support** | 7.7 (104 reviews) | Not enough data | Not enough data | 
| **Multiple Branding Support** | 7.6 (102 reviews) | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (49 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **zenloop** | N/A | N/A |
| **ClientSuccess** | N/A | N/A |

#### Survey Management

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **zenloop** | N/A | N/A |
| **ClientSuccess** | 8.0/10 | 74 |

#### Onboarding Setup

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Workflows** | Not enough data | Not enough data | 8.2 (53 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.3 (51 reviews) | 
| **Checklists** | Not enough data | Not enough data | 8.4 (56 reviews) | 

#### Project Tracking

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 8.0 (51 reviews) | 
| **Resources** | Not enough data | Not enough data | 8.2 (45 reviews) | 
| **Content** | Not enough data | Not enough data | 8.3 (44 reviews) | 
| **Tasks** | Not enough data | Not enough data | 8.0 (58 reviews) | 
| **Optimization** | Not enough data | Not enough data | 8.2 (48 reviews) | 

#### Customer Engagement

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Portal** | Not enough data | Not enough data | 7.8 (43 reviews) | 
| **Engagement** | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Branding** | Not enough data | Not enough data | 7.0 (32 reviews) | 
| **Visibility** | Not enough data | Not enough data | 8.0 (49 reviews) | 
| **Collaboration** | Not enough data | Not enough data | 7.6 (41 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 32 |
| **zenloop** | N/A | N/A |
| **ClientSuccess** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Health Score** | 9.5 (28 reviews) | Not enough data | Not enough data | 
| **Customer Profiles** | 10.0 (13 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.5 (19 reviews) | Not enough data | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **Revenue Impact** | 8.6 (15 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 9.2 (23 reviews) | Not enough data | Not enough data | 
| **Sentiment** | 8.9 (17 reviews) | Not enough data | Not enough data | 
| **Retention** | 9.4 (22 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.9 (8 reviews) | Not enough data | Not enough data | 

---
## Categories

**Unique to Gainsight Customer Success (4):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to zenloop (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey)

**Unique to ClientSuccess (4):** [Customer Success Software](https://www.g2.com/categories/customer-success), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | zenloop | ClientSuccess | 
|---|---|---|---|
| **Small-Business** | 9.0% | 11.1% | 42.3% | 
| **Mid-Market** | 57.9% | 88.9% | 56.0% | 
| **Enterprise** | 33.1% | 0% | 1.7% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.6%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Telecommunications:** 3.6%
- **Computer & Network Security:** 3.5%
- **Internet:** 3.2%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

#### zenloop

- **Information Technology and Services:** 22.2%
- **Apparel & Fashion:** 22.2%
- **Sporting Goods:** 11.1%
- **Media Production:** 11.1%
- **Furniture:** 11.1%
- **Food & Beverages:** 11.1%
- **Consumer Goods:** 11.1%

#### ClientSuccess

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.6%
- **Marketing and Advertising:** 8.7%
- **Internet:** 3.8%
- **Computer & Network Security:** 3.8%
- **Financial Services:** 3.4%
- **Leisure, Travel & Tourism:** 2.4%
- **E-Learning:** 2.2%
- **Human Resources:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 18.3%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)

### Alternatives to zenloop

- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23546 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (483 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.7/5 stars (374 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48017 reviews)

### Alternatives to ClientSuccess

- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)
- [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) — 4.5/5 stars (134 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (853 reviews)

---
## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### zenloop

- Title: [What is zenloop used for?](https://www.g2.com/discussions/what-is-zenloop-used-for) — 1 comment
  > **Top comment:** "zenloop helps to create easy AI-powered customer surveys for satisfaction measurement, NPS and beyond. Our CXM platform delivers actionable insights towards..."

### ClientSuccess

- Title: [Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?](https://www.g2.com/discussions/is-there-a-way-to-mass-upload-zendesk-company-ids-so-we-don-t-have-to-manual-input-them-in-each-client-in-cs) — 5 comments, 2 upvotes
  > **Top comment:** "I will answer my own question from the answer I received by the CS support team (Chance). 

Chance said that they can mass upload the organization ID from..."
- Title: [Is there a way view clients that I am a CSM #2 on within my client list?](https://www.g2.com/discussions/is-there-a-way-view-clients-that-i-am-a-csm-2-on-within-my-client-list) — 3 comments, 1 upvote
  > **Top comment:** "Hi Devan! Your question makes perfect sense. And yes, you can filter your client grid view by accounts you are listed as a secondary on. I recommend adding..."
- Title: [Does ClientSuccess support  B2C subscription companies?](https://www.g2.com/discussions/32667-does-clientsuccess-support-b2c-subscription-companies) — 2 comments, 1 upvote
  > **Top comment:** "I believe so - it's great for managing customer lifetime cycles. So it would depend on how the product is used and if there is a workflow between your..."
- Title: [What is a CSM platform?](https://www.g2.com/discussions/what-is-a-csm-platform) — 1 comment
  > **Top comment:** "A CSM Platform is a Customer Success Manager platform that can track customer engagements, identify risk, manage subscriptions, view support related tickets,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-zenloop-vs-clientsuccess)