Compare Freshcaller and SAP Service Cloud 
At a Glance
Market Segments
Small-Business (71.2% of reviews)
Mid-Market (39.6% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
No pricing available
Freshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansSAP Service Cloud
Star Rating
(262)4.4 out of 5
Market Segments
Mid-Market (39.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Service CloudFreshcaller vs SAP Service Cloud
When assessing the two solutions, reviewers found them equally easy to use. However, Freshcaller is easier to set up While SAP Service Cloud is easier to do business with overall. and administer.
- Reviewers felt that SAP Service Cloud meets the needs of their business better than Freshcaller.
- When comparing quality of ongoing product support, reviewers felt that SAP Service Cloud is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SAP Service Cloud over Freshcaller.
Pricing
Entry-Level Pricing
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
SAP Service Cloud
No pricing availableFree Trial
Freshcaller
No trial information availableSAP Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.4
106
8.8
220
Ease of Use
8.6
105
8.6
229
Ease of Setup
8.4
60
8.1
146
Ease of Admin
8.4
60
8.3
70
Quality of Support
8.5
101
8.8
216
Has the product been a good partner in doing business?
8.4
58
8.8
68
Product Direction (% positive)
8.5
104
9.4
222
Features by Category
Ticket and Case Management
Not enough data
8.9
98
Not enough data
8.8
99
Not enough data
8.7
104
Not enough data
8.5
94
Not enough data
8.6
91
Not enough data
8.6
89
Not enough data
8.8
91
Not enough data
8.8
98
Generative AI
Not enough data
8.3
34
Not enough data
8.5
34
Agentic AI - Help Desk
Not enough data
8.8
22
Not enough data
8.7
22
Not enough data
8.9
22
Communication Channels
Not enough data
9.0
90
Not enough data
8.7
93
Not enough data
8.7
93
Not enough data
8.5
85
Not enough data
8.3
88
Platform
Not enough data
8.3
91
Not enough data
8.2
96
Not enough data
8.9
90
Not enough data
8.6
94
Not enough data
8.7
91
Not enough data
8.9
91
Quality Assurance
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
45
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
28
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.5
49
|
Verified
Not enough data
8.8
53
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
6.9
13
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
27
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
65
|
Verified
Not enough data
9.0
52
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
7.5
17
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Conversational Platform
8.0
5
8.5
66
8.0
5
8.8
60
Not enough data
8.7
60
Not enough data
8.6
62
Support Automation
Not enough data
8.5
62
Not enough data
8.9
60
8.3
5
8.8
60
Not enough data
8.7
64
Generative AI
Not enough data
8.5
17
Not enough data
8.7
17
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
26
Self-Service Experience
Not enough data
8.7
98
Not enough data
8.6
95
Not enough data
8.5
95
Not enough data
8.3
93
Not enough data
8.4
101
Self-Service Platform
Not enough data
8.6
98
Not enough data
8.7
101
Not enough data
8.4
97
Not enough data
8.4
98
Agentic AI - Customer Self-Service
Not enough data
8.3
10
Not enough data
9.0
10
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.2
10
Not enough data
8.5
10
Not enough data
8.8
10
Generative AI
Not enough data
9.3
16
Not enough data
9.3
17
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshcaller and SAP Service Cloud are categorized as Conversational Support
Unique Categories
Freshcaller is categorized as Contact Center Quality Assurance, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
SAP Service Cloud is categorized as Digital Customer Service Platforms, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Information Technology and Services
22.9%
Computer Software
9.7%
Accounting
4.7%
Telecommunications
4.2%
Computer & Network Security
3.4%
Other
55.1%
Alternatives
Discussions
Freshcaller has no discussions with answers
SAP Service Cloud has no discussions with answers
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