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At a Glance
Market Segments
Small-Business (71.2% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
No pricing available
Freshcaller
Star Rating
(131)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansGlobal Call Forwarding
Star Rating
(17)5.0 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Global Call ForwardingSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk Contact Center excels in its ease of use, with a score of 8.5, while Global Call Forwarding achieves a perfect score of 10.0, indicating a more intuitive interface that users find easier to navigate.
- Reviewers mention that Freshdesk Contact Center offers robust omnichannel support with a score of 8.0, but Global Call Forwarding shines with its superior mobile access and call routing features, making it a preferred choice for businesses that prioritize flexibility.
- G2 users highlight the quality of support for Global Call Forwarding, which received a perfect score of 10.0, compared to Freshdesk Contact Center's score of 8.4, suggesting that users feel more supported and valued with Global Call Forwarding.
- Users on G2 report that Freshdesk Contact Center's performance evaluation tools, such as session recording and speech analytics, are beneficial, but Global Call Forwarding's advanced features like automated attendants and VOIP number management are particularly praised for enhancing operational efficiency.
- Reviewers say that Freshdesk Contact Center's agent scheduling and assignment features scored 7.5, indicating room for improvement, while Global Call Forwarding's session queuing and concurrent calling features scored higher, making it more effective for managing high call volumes.
- Users mention that while both products provide good reporting and dashboards, Freshdesk Contact Center's session summary notes feature scored 8.6, which is beneficial for tracking performance, whereas Global Call Forwarding's reporting capabilities are noted for being more comprehensive and user-friendly.
Pricing
Entry-Level Pricing
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Global Call Forwarding
No pricing availableFree Trial
Freshcaller
No trial information availableGlobal Call Forwarding
Free Trial is available
Ratings
Meets Requirements
8.4
106
9.8
8
Ease of Use
8.6
105
10.0
8
Ease of Setup
8.4
60
10.0
5
Ease of Admin
8.4
60
Not enough data
Quality of Support
8.5
101
10.0
8
Has the product been a good partner in doing business?
8.4
58
Not enough data
Product Direction (% positive)
8.5
104
8.3
7
Features by Category
Quality Assurance
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
45
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
28
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.5
49
|
Verified
Not enough data
8.8
53
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
6.9
13
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
27
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
65
|
Verified
Not enough data
9.0
52
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
7.5
17
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Conversational Platform
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshcaller and Global Call Forwarding are categorized as VoIP Providers
Unique Categories
Freshcaller is categorized as Contact Center Quality Assurance, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Conversational Support
Global Call Forwarding has no unique categories
Reviews
Reviewers' Company Size
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Global Call Forwarding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Information Technology and Services
18.8%
Marketing and Advertising
12.5%
Automotive
12.5%
Leisure, Travel & Tourism
6.3%
Insurance
6.3%
Other
43.8%
Discussions
Freshcaller has no discussions with answers
What are the features of call forwarding?
1 Comment
LG
Global Call Forwarding offers a number of call forwarding features that you can set up to customize how calls are routed:
- Simultaneous ring
-...Read more
Global Call Forwarding has no more discussions with answers
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