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Compare Forethought and Zowie 
Featured Products
At a Glance
Market Segments
Mid-Market (64.6% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Forethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansForethought vs Zowie
When assessing the two solutions, reviewers found Zowie easier to use, set up, and administer. Reviewers also preferred doing business with Zowie overall.
- Reviewers felt that Zowie meets the needs of their business better than Forethought.
- When comparing quality of ongoing product support, reviewers felt that Zowie is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Forethought over Zowie.
Pricing
Entry-Level Pricing
Forethought
No pricing availableZowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
Forethought
Free Trial is available
Zowie
Free Trial is available
Ratings
Meets Requirements
8.2
115
9.1
59
Ease of Use
8.3
119
9.1
58
Ease of Setup
7.7
71
8.8
45
Ease of Admin
7.9
69
8.7
42
Quality of Support
8.9
108
9.3
59
Has the product been a good partner in doing business?
9.1
69
9.5
43
Product Direction (% positive)
9.3
105
8.9
51
Features by Category
Ticket and Case Management
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Not enough data
Platform
Not enough data
9.7
6
Not enough data
8.9
15
Not enough data
7.8
9
Not enough data
9.8
7
Not enough data
8.7
9
Not enough data
8.8
8
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Responses
8.0
33
9.0
8
9.1
27
10.0
8
8.6
30
10.0
6
Automation - AI Agents
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Platform
9.0
27
9.7
6
8.9
32
9.8
8
9.0
20
9.7
6
Autonomy - AI Agents
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
9.8
8
Not enough data
9.4
8
Not enough data
Responses
8.5
51
9.7
43
8.2
49
9.1
43
8.8
47
9.0
42
8.1
39
8.9
41
7.4
33
8.7
31
Platform
8.2
38
9.3
30
7.8
46
9.1
37
8.6
44
9.0
38
7.6
45
8.5
44
Feature Not Available
8.8
26
7.7
37
8.7
36
7.5
42
8.8
38
Generative AI
7.2
19
8.3
8
7.8
20
8.5
8
Conversational Platform
Not enough data
9.1
11
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
8.3
8
Support Automation
Not enough data
8.9
6
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
8.7
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.2
17
Not enough data
6.6
16
Not enough data
8.9
17
Not enough data
Automation
8.9
18
Not enough data
8.8
18
Not enough data
8.5
18
Not enough data
Artificial Intelligence
9.0
17
Not enough data
8.9
17
Not enough data
8.7
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.3
15
Not enough data
9.0
15
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
Not enough data
Internal Use
Not enough data
8.9
15
Not enough data
9.4
17
Not enough data
9.3
9
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
8.8
13
Generative AI
7.7
16
8.3
7
Self-Service Experience
7.5
31
8.9
19
8.2
61
8.7
14
Feature Not Available
Feature Not Available
7.8
42
8.5
19
7.9
54
8.7
19
Self-Service Platform
8.4
53
8.1
18
8.4
58
8.8
23
8.6
60
8.3
23
8.1
57
9.6
20
Agentic AI - Customer Self-Service
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3(won by default)
5
Not enough data
8.7(won by default)
9
Not enough data
8.6(won by default)
6
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
8.8(won by default)
8
Not enough data
8.5(won by default)
9
Not enough data
9.7(won by default)
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
9.2
11
Not enough data
7.8
10
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Not enough data
Automation
8.7
13
Not enough data
8.2
14
Not enough data
6.8
12
Not enough data
Autonomy
8.0
11
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Zowie are categorized as AI Customer Support Agents, Customer Service Automation, Chatbots, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Forethought is categorized as Contact Center Knowledge Base
Zowie is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and AI Chatbots
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Health, Wellness and Fitness
7.1%
Apparel & Fashion
7.1%
Other
48.6%
Alternatives
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
Zowie has no discussions with answers
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