Compare Forethought and Gladly 
At a Glance
Market Segments
Mid-Market (65.5% of reviews)
Mid-Market (61.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Forethought
Star Rating
(165)4.3 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtGladly
Star Rating
(1,100)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a seamless customer journey experience, allowing users to view all interactions in one place. This feature is particularly appreciated by those who value context over channel, as one user noted, "I personally enjoy the fact that Gladly focuses on the context of the customer rather than on the channel."
- Users say that Forethought offers strong integration capabilities, especially with Salesforce, enhancing the end-user experience. One reviewer highlighted, "Love how it seamlessly integrates within our Salesforce Org and provides a better end-user experience over Einstein."
- According to verified reviews, Gladly's implementation process is praised for its quick setup and intuitive onboarding, making it easier for teams to get started. Users have mentioned that the Sidekick feature saves significant time, stating, "It saves us so much time that I would have otherwise needed to hire more staff."
- Reviewers mention that while Gladly has a higher overall satisfaction score, Forethought still provides valuable customization options. Users appreciate Forethought's intuitive dashboard and the team's responsiveness to feedback, with one noting, "I really appreciate Forethought’s intuitive dashboard and the team’s willingness to listen to feedback."
- G2 reviewers highlight that Gladly's quality of support is notably high, with users rating it highly for responsiveness and helpfulness. One user remarked on the effectiveness of the Answers feature, which helps in resolving issues more efficiently, stating, "keeping Gladly Answers has also helped me make solutions more effectively."
- Users report that while both platforms cater well to mid-market segments, Gladly's focus on user experience and ease of use gives it an edge. Reviewers have expressed satisfaction with Gladly's ability to consolidate various communication channels, making it easier to manage customer interactions without juggling multiple inboxes.
Pricing
Entry-Level Pricing
Forethought
No pricing availableGladly
No pricing availableFree Trial
Forethought
Free Trial is available
Gladly
No trial information availableRatings
Meets Requirements
8.2
116
9.3
790
Ease of Use
8.3
120
9.5
796
Ease of Setup
7.7
72
9.2
306
Ease of Admin
7.9
70
9.2
177
Quality of Support
8.9
109
9.4
753
Has the product been a good partner in doing business?
9.1
70
9.5
177
Product Direction (% positive)
9.3
106
9.4
759
Features by Category
Ticket and Case Management
Not enough data
9.2
198
|
Verified
Not enough data
9.2
200
|
Verified
Not enough data
9.2
210
|
Verified
Not enough data
9.1
205
|
Verified
Not enough data
9.1
175
|
Verified
Not enough data
9.2
198
|
Verified
Not enough data
9.3
195
|
Verified
Not enough data
9.3
203
|
Verified
Generative AI
Not enough data
8.3
65
Not enough data
8.5
66
Agentic AI - Help Desk
Not enough data
8.4
29
Not enough data
8.3
29
Not enough data
8.3
28
Communication Channels
Not enough data
9.4
209
|
Verified
Not enough data
9.5
218
|
Verified
Not enough data
9.5
209
|
Verified
Not enough data
8.9
174
|
Verified
Not enough data
9.1
201
|
Verified
Platform
Not enough data
8.2
141
|
Verified
Not enough data
8.6
252
|
Verified
Not enough data
9.2
155
|
Verified
Not enough data
9.1
156
|
Verified
Not enough data
8.8
155
|
Verified
Not enough data
9.3
156
|
Verified
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
9.4
424
Not enough data
9.2
356
Not enough data
9.4
392
Not enough data
9.2
386
Not enough data
9.5
428
Generative AI
Not enough data
8.6
146
Functions
Not enough data
9.0
384
Not enough data
9.1
390
Not enough data
9.1
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
344
Not enough data
9.0
376
Not enough data
9.1
368
Agentic AI - Contact Center
Not enough data
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Administrative
Not enough data
9.4
395
Not enough data
9.2
346
Not enough data
9.2
381
Not enough data
9.4
383
Not enough data
9.1
347
Responses
8.0
33
Not enough data
9.1
27
Not enough data
8.6
30
Not enough data
Automation - AI Agents
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Platform
9.0
27
Not enough data
8.9
32
Not enough data
9.0
20
Not enough data
Autonomy - AI Agents
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
9.8
8
Not enough data
9.4
8
Not enough data
Responses
8.5
51
Not enough data
8.2
49
Not enough data
8.8
47
Not enough data
8.1
39
Not enough data
7.4
33
Not enough data
Platform
8.2
38
Not enough data
7.8
46
Not enough data
8.6
44
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
7.7
37
Not enough data
7.5
42
Not enough data
Generative AI
7.2
19
Not enough data
7.8
20
Not enough data
Conversational Platform
Not enough data
9.0
302
Not enough data
9.3
278
Not enough data
9.1
277
Not enough data
9.3
249
Support Automation
Not enough data
9.0
292
Not enough data
9.1
284
Not enough data
9.0
271
Not enough data
9.0
255
Generative AI
Not enough data
8.6
108
Not enough data
8.8
108
Customer Support
8.2
17
8.7
57
6.6
16
8.4
53
8.9
17
8.8
55
Automation
8.9
18
8.6
53
8.8
18
8.8
56
8.5
18
8.8
55
Artificial Intelligence
9.0
17
8.5
56
8.9
17
Feature Not Available
8.7
18
8.5
58
Generative AI
Not enough data
8.6
111
Not enough data
8.8
113
Not enough data
7.8
77
Communication
Not enough data
9.4
328
|
Verified
Not enough data
9.2
355
|
Verified
Not enough data
9.2
298
|
Verified
Not enough data
9.3
306
|
Verified
Not enough data
8.7
255
Internal Use
Not enough data
8.6
252
|
Verified
Not enough data
9.2
319
|
Verified
Not enough data
8.8
278
|
Verified
Not enough data
9.4
335
|
Verified
Not enough data
9.3
325
|
Verified
Not enough data
9.3
358
|
Verified
Generative AI
7.7
16
8.9
82
Self-Service Experience
7.5
31
9.4
241
8.2
61
9.2
226
Feature Not Available
8.8
191
7.8
42
8.9
197
7.9
54
9.0
218
Self-Service Platform
8.4
53
9.3
212
8.4
58
9.2
223
8.6
60
8.9
213
8.1
57
9.2
210
Agentic AI - Customer Self-Service
7.3
8
7.3
18
6.9
7
8.0
18
7.9
8
8.1
18
7.6
9
7.9
18
8.1
9
7.5
18
6.0
8
8.1
18
7.8
9
8.4
18
Generative AI
Not enough data
9.0(won by default)
61
Not enough data
9.0(won by default)
61
Process
Not enough data
9.1(won by default)
179
Not enough data
9.4(won by default)
195
Not enough data
9.4(won by default)
181
Channels
Not enough data
9.7(won by default)
237
Not enough data
9.3(won by default)
189
Not enough data
9.5(won by default)
226
Not enough data
9.3(won by default)
225
Not enough data
9.5(won by default)
227
Insight
Not enough data
9.0(won by default)
197
Not enough data
9.3(won by default)
198
Not enough data
9.3(won by default)
181
Not enough data
9.5(won by default)
182
Generative AI
Not enough data
8.4
45
Not enough data
8.5
46
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
8.1
15
8.3
12
8.5
14
7.9
12
8.6
14
9.3
12
8.5
16
7.8
10
8.3
14
Customer Interaction Automation - AI Customer Support Agents
6.9
9
8.2
14
8.3
9
7.7
13
7.8
9
8.6
13
8.7
10
8.9
15
Automation
8.8
14
8.9
15
8.2
14
8.0
14
6.8
12
7.3
14
Autonomy
8.0
11
8.4
15
7.8
12
8.8
14
8.5
11
8.3
15
8.5
11
8.6
15
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Gladly are categorized as AI Customer Support Agents, Customer Service Automation, and Customer Self-Service
Unique Categories
Forethought is categorized as Contact Center Knowledge Base, AI Agents For Business Operations, Chatbots, and Conversational Interface Agents
Gladly is categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Contact Center
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.1%
Financial Services
20.6%
Information Technology and Services
15.2%
Consumer Goods
3.0%
Consumer Services
3.0%
Other
32.1%
Retail
23.9%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.2%
Alternatives
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
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